AutoNation Toyota Winter Park - Service Center

He was very professional in his job. I was very angry about my guarantee battery and he was very respectful and he told me about the guarantee rules I was very angry about my guarantee battery and he was very respectful and he told me about the guarantee rules More

Great people. Great services. A lot of communication between me and the advisor Giovanni Rodriguez. Great services. A lot of communication between me and the advisor Giovanni Rodriguez. More

Been going there for decades and bought new many vehicles. Highly recommend them. On 01/30/2023, I was given a $0.99 coupon for an oil/filter change. So, I also wanted to pay for rotating of tir vehicles. Highly recommend them. On 01/30/2023, I was given a $0.99 coupon for an oil/filter change. So, I also wanted to pay for rotating of tires. First of all the There were "numerous" Customer Service Reps. But, I was told that I had to wait 10 minutes for one to finally come to me (why?). A Service Rep finally came. But, David Morales was not very friendly. He was not rude, just not friendly. He seemed stressed and tired, and annoyed. But, he was trying hard to do his job. David also appeared to be very confused and frustrated trying to type in his computer tablet for my vehicle service. He had a $34.90 total bill all wrong going to $220.83, then to $139.31, then to $135.91. I politely question him on this, and he just struggled with typing and said he was having trouble with the tablet computer. He finally asked a supervisor to help him. A very polite and friendly "white shirt" manager helped him and got the bill corrected very fast. There was nothing wrong with the computer tablet, just a little on-hands training was needed. Please also note, when I pulled in to the Service Rep area, I was the only vehicle in there and no one was waiting, except me. But, it still took David 15 minutes to check in my vehicle. I also noticed there was plenty of empty vehicle bays and mechanics standing around waiting for a vehicle to work on. Nope, it took 2 hours and 45 minutes to do a simple oil change and rotate the tires. I patiently waited, and did not complain. Especially, when the Toyota Dealership was so generous giving me an oil and filter change for only $0.99 cents. I am a retired 30-year veteran Florida State Police Officer, and very patient. I understand that sometimes people have a bad day. But, there was so many Service Reps that could have trained and helped David. In closing, I am happy with the over-all service and Thank You Toyota Dealership for the $0.99 cent coupon for an oil and filter change, which would have been over $100.00 More

The most friendly and caring staff greeted me; the waiting area was clean and offered free coffee, and the staff were extremely helpful and worked promptly. Overall would recommend this place to every waiting area was clean and offered free coffee, and the staff were extremely helpful and worked promptly. Overall would recommend this place to everyone! More

The service department is always ready to serve quick responder,knowlegable,friendly,patience never rude responder,knowlegable,friendly,patience never rude More

I have a 2022 Toyota Rav 4 Hybrid. So far it has been one of the best cars I have owned. The service at AutoNation Toyota in Winter Park is superb. They treat me better than I have bee So far it has been one of the best cars I have owned. The service at AutoNation Toyota in Winter Park is superb. They treat me better than I have been treated at other dealerships. They are timely and keep me informed of the progress of my repairs. More

Lazaro Aguilera provide me with an excellent service, he went above and beyond and provide a. Amazing customer satisfaction. Since I got my Rav 4 always take it to the dealer, they provide an excellent ser went above and beyond and provide a. Amazing customer satisfaction. Since I got my Rav 4 always take it to the dealer, they provide an excellent services. More

I purchased my truck in 2017 and every single appointment has been awesome. Everyone is very nice and professional. Work is professional. Totally trust Toyota Winter Park! has been awesome. Everyone is very nice and professional. Work is professional. Totally trust Toyota Winter Park! More

I had an appointment for an oil change and came 10 min. early. I took about two hours for an oil change. They are disorganized. early. I took about two hours for an oil change. They are disorganized. More