AutoNation Toyota Winter Park - Service Center

I dropped off my car on a Saturday morning because my heater wasn’t working. I was charged $99.95 for the diagnostic. My service advisor, Jorge Ortiz, called me a few hours later to tell me what part nee heater wasn’t working. I was charged $99.95 for the diagnostic. My service advisor, Jorge Ortiz, called me a few hours later to tell me what part needed to be replaced. I told him to proceed with the repair. He said he’d call me later to let me know when the part would be arriving and how long the repair would take. He never called me back. The next day I texted him twice. He never responded. I called the dealership and was told all they could do was leave him a message. When I didn’t hear from him, I called the dealership again. This time, I was told Mr. Ortiz wasn’t working that day. I was put through to the parts department in an attempt to find out what was going on. The parts department never talked to me. Instead, they put me on hold for 30 minutes, until closing time. Monday, after multiple calls, I finally got a call back from the service manager, Gerry Zarsadias. He told me the part had to be ordered and he couldn’t estimate how long it would be before it came. He then told me I needed to pay for the part in advance. I had to insist before he reluctantly agreed to order the part without me paying for it up front. I’ve brought my vehicles to this dealership for service for years, but after this, I won’t be coming back. More

I arrive home after my service appointment to find engine oil dripping from the pan. It was so loose. I was able to tighten the drain plug by hand. I will scores low also and ask them to top it off, which th oil dripping from the pan. It was so loose. I was able to tighten the drain plug by hand. I will scores low also and ask them to top it off, which they carelessly over, filled the reservoir, and it overflowed into the engine bay. Extremely disappointed. I wish I could add the video and pictures I have of these. More

So glad I found your dealership! You have the best service staff and sales department in Orlando! You have the best service staff and sales department in Orlando! More

Friendly and respectful staff. They exceed their willingness to explain and recommendations on needed service. Clean atmosphere and you can relax and enjoy a movie while you wait. They exceed their willingness to explain and recommendations on needed service. Clean atmosphere and you can relax and enjoy a movie while you wait. More

The service was done efficiently, however I found the process chaotic. Three different techs called just to sign me in. I had an appointment. They also didn't tell me I would get a text when service com process chaotic. Three different techs called just to sign me in. I had an appointment. They also didn't tell me I would get a text when service completed. I sat in waiting area for 30 minutes longer as I was not on my phone. If they sharpen up these areas next time I could rate higher. More

Your dealership is a complete rip-off. You charged me almost $3,000 for services on my car. When the car was returned to me nothing was fixed. Everything was the same, oil leaking still an You charged me almost $3,000 for services on my car. When the car was returned to me nothing was fixed. Everything was the same, oil leaking still and the steering wheel was still making noise. Every time I return to the car for you to look at, Michael tries to charge me more money for something else. I would sit there and wait for hours only for my car not to be fixed. More

Jose and Rommy rolled out the red carpet. They took care of my issue quickly and efficiently offering me options that far exceeded my expectations. They took care of my issue quickly and efficiently offering me options that far exceeded my expectations. More

Un servicio espectacular . El vendedor moises fue una persona de muy gran ayuda y con servicio de alta calidad . Se lo recomiendo al 100% El vendedor moises fue una persona de muy gran ayuda y con servicio de alta calidad . Se lo recomiendo al 100% More

The service was fast. Pedro was friendly and attentive. Keep going like that guys. Congrats Pedro was friendly and attentive. Keep going like that guys. Congrats More

Dante was amazing! He was very personable and knowledgeable. He answered all my questions. 5 stars! He was very personable and knowledgeable. He answered all my questions. 5 stars! More