AutoNation Toyota Winter Park - Service Center

I was provided with a Tire Rotation and Oil change due to very bad service before. I was informed this was the last time for me to receive any kind of compensation. I never requested to be given anythi very bad service before. I was informed this was the last time for me to receive any kind of compensation. I never requested to be given anything from anyone. Again the reason I received this compensation was due to very bad service. I don't know if I ever buy a car there again or service. Joe Fernandez 407 365-4695 More

This dealership is high volume. That being said, I arrived a few mins before my scheduled appt time to receive an oil change, and was surprised by the line of cars ahead of me. When That being said, I arrived a few mins before my scheduled appt time to receive an oil change, and was surprised by the line of cars ahead of me. When an associate came to take my info, I indicated that this was a complimentary oil change that the service manager had documented in the system. My car was ready after about an hr. Ahead of going to get my car, I had been informed that my cabin air filter needed replacing. Because I had only purchased my car from this dealership 3 months prior and the vehicle went through inspection to become CPO, I made mention that the filter should have been replaced during inspection. The associate said he would take care of it for me. When I was going to talk with the associate and get my car, I was informed that the service would count as 1 of 2 complimentary services. I informed him that the service manager had keyed in a specific code for my oil change so that it wasn’t counted against me. I was told that the code was not documented, that I should sign the paperwork and that the associate would handle the misunderstanding later. He said he did not want me to have an extended wait because the service manager was not available/was busy. I decided to have a seat and wait. About 30 mins later, I contacted the service manager’s direct line. He indicated that he would clear up the confusion, but that he had not been contacted by the associate. About an hr later the service manager called, my paperwork was updated, and I got my car. From start to finish, I was at the dealership for 3 hrs for an oil change. Everyone I interacted with was friendly, but I have had too many instances of time-consuming misunderstandings from this dealership starting with my initial purchase- I had to sign all of the paperwork 3x, and with inconsistencies on my paperwork and the necessity of having to replace a filter 3 months after purchase, I highly question whether or not my vehicle actually underwent the point inspection to become CPO. In the future, I will more than likely have my car serviced at a smaller dealership that is closer to my home. More

Great service, Jorge was very attentive and communicative of the service process for my car! of the service process for my car! More

Employees here are always very nice and courteous. I don't understand when I have an appointment for an oil change, which should take 30 minutes or less, why I would have to sit in your waiting area f I don't understand when I have an appointment for an oil change, which should take 30 minutes or less, why I would have to sit in your waiting area for 2 1/2 to 3 hours and wait for my car.I might understand if I just drove in wanting service with no appointment. This is my main complaint about the service. Joel was very nice with text messages and keeping me informed when my car would be ready. I was lucky to have someone pick me up and take me home. Thank You. Marjorie Hensley More

tHE SERVICE ADVISER WAS VERY NICE AND BECOUSE IT WAS TAKING SO LONG FOR A ALIGHMENT, BECOUSE OF OTHER ISSUES WITH THEIR EQUIPMENT, HE WAS ABLE TO OFFER ME A RENTAL FOR THE DAY NO CHARGE. I LOVE THE WAI TAKING SO LONG FOR A ALIGHMENT, BECOUSE OF OTHER ISSUES WITH THEIR EQUIPMENT, HE WAS ABLE TO OFFER ME A RENTAL FOR THE DAY NO CHARGE. I LOVE THE WAITING AREA AND THE THEATER ROOM. More

They were extremely quick to my scheduled time once I got in. It stays considerably busy there and I’ve been twice already. I generally just go to get my tires rotated along with an oil change. I was in and in. It stays considerably busy there and I’ve been twice already. I generally just go to get my tires rotated along with an oil change. I was in and out in 45 minutes. More

Good and fast. Sometimes lack of conversation. Overall definitely a great dealership to go to Sometimes lack of conversation. Overall definitely a great dealership to go to More

I've been a loyal customer for many years. The customer service experience has always been wonderful. This time it was not pleasant. The guy who took care of me yesterday did not explained an The customer service experience has always been wonderful. This time it was not pleasant. The guy who took care of me yesterday did not explained anything. Didn't go and get me. Mind you I told him to please get me since I just had surgery and walking was a little difficult. The last rep I had was Ezra and his customer service was always a 10+. He would explain everything and get me. It seems like the company is not focusing on customer service anymore and just making money. The guy Nick that had a white shirt explained everything to me but at the end of the day it was not a good experience. Very disappointed how the customer service is going down hill for this company. I know I need new tires and supposedly they said everything was good. On tip of that I came to my scheduled appt a little early and I still got in late and had to wait a long time. Why do they offer appointments when they can't keep up with them. They should have a lane for scheduled appointments and the other lane for drive ins. Will I go again? Not sure. I am thinking of finding another dealer ship with better customer service. I'm all about customer service. More

Awesome customer service, the customer service team is amazing and really explains everything regarding my service. amazing and really explains everything regarding my service. More

I set an appointment four days before coming. I came to AutoNation for a service and got there ten minutes before my appointment. There were only two cars in the service area. As soon as I pulled I came to AutoNation for a service and got there ten minutes before my appointment. There were only two cars in the service area. As soon as I pulled up, an employee came up, checked my VIN and asked for my appointment details. He said he would be right back and didn't come back for twenty minutes. A different employee came up and asked for my information again. After finally checking in my car, I was informed that it would be about three hours for an oil change and an rotation. Asked for the shuttle service as I had requested it in my appointment details. Was informed that the shuttle was across town and it could take a bit and I said I didn't mind waiting. During the duration of the 2 and a half hour car appointment, the shuttle service never came back. The service for an oil change and rotation was also ~$130. I asked about how that total came about and I understand labor and parts, but $13 in miscellaneous fees for this kind of service seemed a bit extreme. I also noticed that items that I had stored in some areas were moved around, gone through and left out. This dealership experience was awful and seemed sketchy as a whole. Will not return and highly not recommend. The employees I worked with were nice, but it is frustrating about the shuttle service, cost with no explanation and length of service. Also upon getting the car back, other dealerships would typically clean the outside if not even a vacuum of the inside but not even a wash to the outside was done. More