AutoNation Toyota Winter Park - Service Center

It was an OK experience, and we will call back to pick up the car to let us know it was ready. We waited 30 minutes before somebody came to help us. the car to let us know it was ready. We waited 30 minutes before somebody came to help us. More

Wait time is way to long. Every time since 2020 I've had an appointment. I get there on time for a simple Oil change and Tire rotation and it's always 4 hours or longer. And Every time since 2020 I've had an appointment. I get there on time for a simple Oil change and Tire rotation and it's always 4 hours or longer. And then they won't offer any discounts for the wait unless you fuss about it. Ridiculous!! Get it together. Every customer that has to wait that long should get a gas card and a discount. Nothing will change until it hits the bottom line in profits. As there running about 300 on average thru service and can't keep staff. Just very, very disappointed. More

I serviced my vehicle. The wait was approximately 4.5 hours, despite having a lab appointment. The wait was approximately 4.5 hours, despite having a lab appointment. More

I was provided with a Tire Rotation and Oil change due to very bad service before. I was informed this was the last time for me to receive any kind of compensation. I never requested to be given anythi very bad service before. I was informed this was the last time for me to receive any kind of compensation. I never requested to be given anything from anyone. Again the reason I received this compensation was due to very bad service. I don't know if I ever buy a car there again or service. Joe Fernandez 407 365-4695 More

This dealership is high volume. That being said, I arrived a few mins before my scheduled appt time to receive an oil change, and was surprised by the line of cars ahead of me. When That being said, I arrived a few mins before my scheduled appt time to receive an oil change, and was surprised by the line of cars ahead of me. When an associate came to take my info, I indicated that this was a complimentary oil change that the service manager had documented in the system. My car was ready after about an hr. Ahead of going to get my car, I had been informed that my cabin air filter needed replacing. Because I had only purchased my car from this dealership 3 months prior and the vehicle went through inspection to become CPO, I made mention that the filter should have been replaced during inspection. The associate said he would take care of it for me. When I was going to talk with the associate and get my car, I was informed that the service would count as 1 of 2 complimentary services. I informed him that the service manager had keyed in a specific code for my oil change so that it wasn’t counted against me. I was told that the code was not documented, that I should sign the paperwork and that the associate would handle the misunderstanding later. He said he did not want me to have an extended wait because the service manager was not available/was busy. I decided to have a seat and wait. About 30 mins later, I contacted the service manager’s direct line. He indicated that he would clear up the confusion, but that he had not been contacted by the associate. About an hr later the service manager called, my paperwork was updated, and I got my car. From start to finish, I was at the dealership for 3 hrs for an oil change. Everyone I interacted with was friendly, but I have had too many instances of time-consuming misunderstandings from this dealership starting with my initial purchase- I had to sign all of the paperwork 3x, and with inconsistencies on my paperwork and the necessity of having to replace a filter 3 months after purchase, I highly question whether or not my vehicle actually underwent the point inspection to become CPO. In the future, I will more than likely have my car serviced at a smaller dealership that is closer to my home. More

Great service, Jorge was very attentive and communicative of the service process for my car! of the service process for my car! More

Employees here are always very nice and courteous. I don't understand when I have an appointment for an oil change, which should take 30 minutes or less, why I would have to sit in your waiting area f I don't understand when I have an appointment for an oil change, which should take 30 minutes or less, why I would have to sit in your waiting area for 2 1/2 to 3 hours and wait for my car.I might understand if I just drove in wanting service with no appointment. This is my main complaint about the service. Joel was very nice with text messages and keeping me informed when my car would be ready. I was lucky to have someone pick me up and take me home. Thank You. Marjorie Hensley More

tHE SERVICE ADVISER WAS VERY NICE AND BECOUSE IT WAS TAKING SO LONG FOR A ALIGHMENT, BECOUSE OF OTHER ISSUES WITH THEIR EQUIPMENT, HE WAS ABLE TO OFFER ME A RENTAL FOR THE DAY NO CHARGE. I LOVE THE WAI TAKING SO LONG FOR A ALIGHMENT, BECOUSE OF OTHER ISSUES WITH THEIR EQUIPMENT, HE WAS ABLE TO OFFER ME A RENTAL FOR THE DAY NO CHARGE. I LOVE THE WAITING AREA AND THE THEATER ROOM. More

They were extremely quick to my scheduled time once I got in. It stays considerably busy there and I’ve been twice already. I generally just go to get my tires rotated along with an oil change. I was in and in. It stays considerably busy there and I’ve been twice already. I generally just go to get my tires rotated along with an oil change. I was in and out in 45 minutes. More

Good and fast. Sometimes lack of conversation. Overall definitely a great dealership to go to Sometimes lack of conversation. Overall definitely a great dealership to go to More