AutoNation Toyota Winter Park - Service Center

I brought my car in for an oil change at a promotional price fully expecting that I would be pressured to have other services performed on my Highlander. That was not the case. Kory Jackson was my servi price fully expecting that I would be pressured to have other services performed on my Highlander. That was not the case. Kory Jackson was my service advisor. Kory explained everything clearly, did not try to pressure me to have any additional services performed during this visit and honored the promotional offer. Kory indicated the service center was busy and the oil change would take longer than usual (60-90 minutes) to clearly set my expectations and allow me to plan accordingly. The car was ready right at the 90 minute mark. Kory advised me that no other services were needed at this time, but suggested an alignment soon due to some outer wear on the front tires. I did not like the fact that whomever transported the car adjusted my driver seat to their liking, thus messing up my preferred settings. It also would have been nice to have had the courtesy car wash given that they had my car for 90 minutes, but hard to complain about that since the promotional oil change price was extremely cheap. More

Our visit was less than half an hour for service. It was fast and efficient and without an up sale. Very pleasant experience. It was fast and efficient and without an up sale. Very pleasant experience. More

Fast and efficient service center. Very honest with recommendations. Have been using this location for over 16 years. Very honest with recommendations. Have been using this location for over 16 years. More

For the second time in 3 visits, I was asked to do a service already done. I was furious and asked to speak with the service manager. Rommy Smeir listened to me and was very apologetic. AutoNation service already done. I was furious and asked to speak with the service manager. Rommy Smeir listened to me and was very apologetic. AutoNation has worked on my Highlander almost exclusively since I bought it from you , except for tires. I was informed that the injectors.shold be cleaned.. Really??? That service was done a few months ago. I am losing confidence in your service department. Are the service advisors or techs by chance paid a commission for their recommendations? You better make sure they need to be done or I will not return for another visit. I was NOT happy getting hosed but Rommy handled it very well, but AutoNation is on thin ice! Malcolm Finnane 407-340-7104 More

excellent staff and excellent service and good communication, they'll do anything to give you the extra hand to help you. communication, they'll do anything to give you the extra hand to help you. More

Me atendieron inmediatamente, todos muy amables y profesionales, regresaré al siguiente servicio. Feliz Año Nuevo. profesionales, regresaré al siguiente servicio. Feliz Año Nuevo. More

having the service associate text would take getting use to, but keeps them accountable. Still took a little longer even with an appointment. No vacuum or wash 😟😟But did keep promise on special pricing fo to, but keeps them accountable. Still took a little longer even with an appointment. No vacuum or wash 😟😟But did keep promise on special pricing for service I got. More

I gave a five star rating because they try to work with me in my situation. However, I wasn’t too happy the fact that I had to pay for two different types of diagnostic to figure out what was wrong with my me in my situation. However, I wasn’t too happy the fact that I had to pay for two different types of diagnostic to figure out what was wrong with my car,however they did give me a discount. More

As always the service was outstanding. The employees are very pleasant and knowledgeable. I love sitting in the movie room and the time goes by very quickly. The employees are very pleasant and knowledgeable. I love sitting in the movie room and the time goes by very quickly. More

Brendan is a wonderful service representative. The slow leak of the tire was taken care of less than an hour. The slow leak of the tire was taken care of less than an hour. More