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AutoNation USA Charlotte
Charlotte, NC
69 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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69 Reviews of AutoNation USA Charlotte
July 27, 2022
Great place to shop. Everyone is very friendly and patient. They made the car buying process such an easy thing to go through. Most of us dread the experience every 4-8 y Everyone is very friendly and patient. They made the car buying process such an easy thing to go through. Most of us dread the experience every 4-8 years. I would highly recommend to anyone I know. If they don’t have the vehicle you are looking for on site they can find it at any of their other locations. Thank you guys again! More
by Domcom
Employees Worked With
Stephen, Jeff, Skip, Paula, Tim
Helpful July 20, 2022
Great staff and very knowledgeable. I didn't feel pressured or like I was getting sold. Stephen and Cliff did a great job! Excited to drive my new car. I didn't feel pressured or like I was getting sold. Stephen and Cliff did a great job! Excited to drive my new car. More
by Alisalanthon
Employees Worked With
Cliff, Tim, and Stephen!
April 14, 2022
Car delivered was not inspected underneath properly. Drove car less than 50 miles to find oil and gas leaks with other issues over a $1000 in bills to pay. As just outside the 5 day window, AutoNation l Drove car less than 50 miles to find oil and gas leaks with other issues over a $1000 in bills to pay. As just outside the 5 day window, AutoNation lacked any understanding or integrity in offering any help to help cover cost of fixing issues that were found in this 30K car.. I purchased this car in good faith from Autonation who I thought were a reputable company that I could trust regard to cars being sold were inspected and not needing immediate attention. I understand I from reading small print that i am unable to return vehicle despite driving it less than 50 miles. However, out of a mark of good faith I would appreciated that AutoNation refund me in part for these additional costs I have to now pay. Please call me to discuss as still like to have a good resolution to this situation. More
by tholman101
Employees Worked With
Colin Rundell,Tamim Habbal
March 11, 2022
Sales person need to have patience in showing the requested options for make/model. This was lacking in person who was dealing my case. Buying car is not a small investment and it needs discussions requested options for make/model. This was lacking in person who was dealing my case. Buying car is not a small investment and it needs discussions and time to ponder upon. We were not given that option, and when we asked for a day's time to think over, the facial expression changed as if checking out= buy now! The prices were very competitive. But they need to brush up their customer relationship, by being customer focused and in fulfilling their needs. Not just being pushy about the sale itself. More
by Sid
Employees Worked With
JO
February 19, 2022
Dominic was excellent helping with the vehicle and answering questions, Stephen kept us up to date throughout the process. The service team was available and helpful with the minor adjustments we as answering questions, Stephen kept us up to date throughout the process. The service team was available and helpful with the minor adjustments we asked for. I would recommend to try or visit AutoNAtion of Charlotte. More
by Joe D, Waxhaw NC
Employees Worked With
Dominic, Stephen
February 11, 2022
Amazing selection! They did not have the car I wanted on the lot but was able to find EXACTLY what I was looking for at one of there other 300+ dealership nation wide! the lot but was able to find EXACTLY what I was looking for at one of there other 300+ dealership nation wide! More
by David
Employees Worked With
Jennifer Olan
February 09, 2022
Roy was fantastic! He was prompt with responses, and kept me updated on the status of the vehicle I was interested in. Paula was also fun to talk with and made the final step of the car buying process super me updated on the status of the vehicle I was interested in. Paula was also fun to talk with and made the final step of the car buying process super easy. Thank you both for a great experience!! More
by jrap505
Employees Worked With
Roy and Paula
