AutoNation USA Gulf Freeway

I returned a vehicle to AutoNation USA Gulf Freeway on May 8 and was told I would receive my refund within two weeks. I’ve only received part of my money back (down payment amount), but I’m still waiting May 8 and was told I would receive my refund within two weeks. I’ve only received part of my money back (down payment amount), but I’m still waiting on the remaining balance, which I paid via cashier’s check. Despite multiple emails and phone calls to the sales manager, and general manager, I’ve been ignored. I even contacted AutoNation Corporate, and while they acknowledged my complaint and promised a response within 24–48 business hours, I have yet to hear back from anyone. The dealership already re-listed and sold the vehicle I returned yet I still don’t have my full refund. This experience has been stressful and unprofessional. I would not recommend buying from this location. More

Pleasant professional courtesy understanding helpful knowledge honestly caring answer for all questions customer friendly kept me informed knowledge honestly caring answer for all questions customer friendly kept me informed More

My sales rep Steven was awesome! !! Excilent customer service, explained every feature of the car. He was very attentive and walked me thru a smooth buying process, very transparent. !! Excilent customer service, explained every feature of the car. He was very attentive and walked me thru a smooth buying process, very transparent. I will buy another car from Steven again. I got a great deal!!!! Also sales finance manger Mark Gosllee was ver transparent and walked thru the finance department very smooth financing. More

Steve Nkamigbo made the process easy and without hassle. Very professional and I highly recommend. Very professional and I highly recommend. More

He took the time to listen to my needs and budget, answered all my questions clearly, and never pressured me into making a decision. What stood out most was his honesty and transparency throughout the answered all my questions clearly, and never pressured me into making a decision. What stood out most was his honesty and transparency throughout the process. He made sure I understood every step, from financing options to warranty coverage. Thanks to Steven, I drove away in a car I love and felt confident in my purchase. If you’re looking for someone who’s knowledgeable, respectful, and truly cares about his customers, I highly recommend working with him! More

Excellt service very knolegand friendly. Great salesman would recommend to everyone . So happy with my purchase Great salesman would recommend to everyone . So happy with my purchase More

Muy buena son muy atentos y amables nos explicaron paso por paso hasta entender todo por paso hasta entender todo More

Good vibe fast and easy. . very professional sale: I had a very successful experience at the auto nation in Houston.. . very professional sale: I had a very successful experience at the auto nation in Houston.. More

BEWARE: Deceptive Sales & Poor Customer Service at AutoNation USA Gulf Freeway I purchased a 2022 Toyota Prius on 03/12/25 from AutoNation USA Gulf Freeway and feel completely ripped off. First AutoNation USA Gulf Freeway I purchased a 2022 Toyota Prius on 03/12/25 from AutoNation USA Gulf Freeway and feel completely ripped off. First, I was ready to pay in full, but since my money was in a savings account, withdrawing $21K all at once wasn’t simple. Every other dealership I considered accepted wire transfers, so I assumed AutoNation would as well—but they do not, which complicated my entire buying process. Instead, I was told I could make three separate trips (each 1.5 hours one way) just to swipe my debit card multiple times due to my bank’s $6K daily limit. Hidden Fees & Window Tinting Issues AutoNation charges an extra $400 for window tinting, which already seemed excessive especially when the car doesn't even look tinted. So we worked in darker tint to the deal. When my wife picked up the car, it wasn’t tinted. When I called, they told me tinting only happens on Wednesdays, which I was never told before purchasing. I refused to make another long trip just for this, so they agreed to schedule an appointment at a closer AutoNation. However, I later found out no appointment was ever actually set. Undisclosed Damage & Safety Concerns When I reviewed the paperwork, I discovered that AutoNation originally purchased this vehicle from AutoNation Chrysler Spring, where their own mechanic reported that it needed a $1,256.60 cooling system repair due to a bent radiator support from a prior wreck. I was only informed of a minor rear-end collision, with no mention of front-end damage severe enough to affect the radiator. What my mechanic found: The bottom of the radiator is bent upward, causing the fan to press against it. This also causes the hood latch to be misaligned, making it difficult to open. The rear safety sensors were painted over, significantly reducing their effectiveness. The backup sensors failed to detect objects behind the car but beeped when someone walked near the side of the vehicle, however it was telling me that they were standing on the opposite side of the car that they were actually standing on. Unresponsive & Avoidant Customer Service I immediately called AutoNation on 03/14/25, and every night, I received a generic "We’re working on it" text. Then, on 03/18/25, they completely stopped responding. When I tried to call Roger (the manager), I was sent to voicemail and never received a call back. Instead, the sales associate texted my wife instead of me, which felt like an attempt to bypass me, the person who paid for the car—possibly hoping she’d be more lenient. At this point, I was worried they were running out the clock on my 5-day return window. More Mechanical Failures & Being Ignored On 03/16/25, my blind spot monitoring system completely failed, with constant dashboard alerts instructing me to take the car to the dealership. At this point, I had remained patient and professional, waiting for an actual response. By 03/20/25, it had been almost a full week with no resolution, so I texted Roger again telling him I was becoming frustrated. He read my message (read receipt confirmed) but ignored me. Instead of addressing my concerns, he had a sales associate text my wife again, telling her to take the car to AutoNation USA North Freeway for a walk-in tint job—without actually scheduling an appointment. Final Thoughts AutoNation USA Gulf Freeway sold me a car with undisclosed damage, ignored my concerns, and failed to follow through on their commitments. Their lack of transparency, poor customer service, and complete disregard for my time and money make this one of the worst dealership experiences I’ve ever had. I do NOT recommend buying from them. If you’re considering it, get an independent inspection and demand full disclosure before signing anything. I will be escalating this issue further to ensure AutoNation is held accountable. More

I had an amazing experience at AutoNation USA Gulf Freeway with Steve Nkamigbo! From the moment we walked in, he was incredibly friendly, attentive, and never pushy. He took the time to understand exa Freeway with Steve Nkamigbo! From the moment we walked in, he was incredibly friendly, attentive, and never pushy. He took the time to understand exactly what we were looking for and found multiple vehicles that matched our needs. Steve went above and beyond to ensure we got the perfect financing terms, offering a great price and excellent financing options. He was always quick to answer any questions and made himself available to return calls promptly. Overall, we are extremely satisfied with our experience at this dealership. The entire team was fantastic, and Steve made the car-buying process smooth and enjoyable. I highly recommend working with him if you’re in the market for a vehicle! More