AutoNation USA Hilton Head

TLDR: bought a car and three hours later the brakes fail, left without a vehicle for a week because will not reimburse for rental or ship my trade-in to a closer location, walked back entire deal, told us my left without a vehicle for a week because will not reimburse for rental or ship my trade-in to a closer location, walked back entire deal, told us my vehicle I traded in was in the Hilton Head location still, drove 4.5 hours there only to be told it was in Atlanta, said an employee would drive my husband 4.5 hours back to NC and they'd ship my car. LIKE I ASKED FOR IN THE FIRST PLACE. Horrible company. Full story: These was the absolute worst experience of my entire life. My husband and I drove 4.5 hours from NC to buy a used car. Test drove it, everything seemed fine. So we traded in my vehicle and purchase this car. Not even three hours into our drive home, the entire brake system fails. Despite having a 50 point inspection, insuring that all systems were in good condition. Next morning, we call the manager and he asks to take it to a Toyota to be diagnosed (claiming they'll reimburse us). Just what we thought, the brake system needs replaced. So then we drive the car to a different AutoNation location to drop it off for their mechanics. At first, they tell us we need to take it back to Toyota because this brake system is under warranty. Well, no it's not and we even have them call Toyota to confirm this. Next day, manager calls us back and says they aren't fixing the brake system and will instead walk back the entire deal and give us the trade in back. Cool, except now we don't have a car. I also am out my entire down payment, have hard inquiries on my credit from a loan that is now going to be null, etc. AutoNation refuses to reimburse for a rental or ship my car to a closer location to where we live in NC. Basically they won't do anything to even remotely make this more convenient to us. So now Friday my husband calls to make sure my trade in vehicle is still at the Hilton Head location. We have to pull all kinds of favors to get him a ride out there (4.5 hours) to pick it up, as again WE DON'T HAVE A CAR and I have to be at work. Well. Well, well, well folks. My husband makes the drive with a friend and arrives at the dealership just to be told MY CAR IS IN ATLANTA. Like at this point, this feels like a joke. The total lack of competency and communication is mind blowing from a huge corporation. When my husband asks how they are going to get my car to us and him back to NC, well they say a salesman will drive him home (4.5 hours). That's right, an EMPLOYEE WILL DRIVE HIM HOME. And they'll ship my car to me. Okay, so you can ship cars to other locations....so why didn't you just offer that when we asked to avoid ANY of this? As of right now, my husband has talked them into paying for a rental car (and had them put it in writing) so he can drive himself home. I never write poor reviews, but this has been a nightmare from start to finish and this company did NOTHING to make up for their total failure. All that was needed was for them to offer to pay for a rental and ship my car to my house (since that's what were doing now, a week later anyways). I will never, ever ever purchase a car through them again and have already warned everyone and their mom to avoid this place like the plague. Like how are you this awful? It makes no sense. So anyways, thanks for a terrible experience and for making my life incredibly difficult and not doing anything at all to make up for it. Love that for me. And if I don't get my trade-in in the condition I left it in, my deposit refunded to my bank account, my husband home safely with the rental reimbursed, with these ridiculous credit inquiries off my account, I might just honestly drop dead from how stupid this all is. More

Very happy with my choice to use Auto Nation Hilton Head. The staff was very helpful and I felt like I had a team helping me through the process. Thank you Gary, Andrew and Melanie for making my experience The staff was very helpful and I felt like I had a team helping me through the process. Thank you Gary, Andrew and Melanie for making my experience worth the trip. You listened and I am very happy with my purchase. More

I saw this 2010 F-150 w/ low miles one owner and fully loaded. I purchase it for my husband for Father’s Day 2024! The salesmen Tre was excellent in his customer service and his attire very professional w loaded. I purchase it for my husband for Father’s Day 2024! The salesmen Tre was excellent in his customer service and his attire very professional who answered all of my questions and he even waited with us until the very end. Also, the sales manager Gary and the GM were excellent as well. Customer service is always the key. This is my second purchase from Auto Nation!! More

Used Car Auto Nation Hilton Head SC was excellent. Management was in touch with me while I was waiting, staff was helpful and service was excellent as well. I loved the personal touch from Phil. Hands Management was in touch with me while I was waiting, staff was helpful and service was excellent as well. I loved the personal touch from Phil. Hands in was greatly appreciated. Thanks More

I want to share a special experience I recently had selling my car to AutoNation. AutoNation wasn’t on my radar as a purchaser of cars so I decided to eliminate them from consideration. I called Sara selling my car to AutoNation. AutoNation wasn’t on my radar as a purchaser of cars so I decided to eliminate them from consideration. I called Sarah my contact at AutoNation to let her know of my decision. Sarah convinced me I needed to come and see what AutoNation could do. When I arrived for my appointment I learned that Sarah had a family emergency but she had briefed her fellow sales person Michael on our conversations and he was prepared to help me. After Michael sat down and talked with me he told me he wanted to get his Sales Manager Raffe involved. Sarah, Michael and Raffe make a great team. I am really glad I listened to Sarah! I am very pleased with my total experience at AutoNation. More

Auto Nation reached out after I went online to see what my car was worth. After, lots of follow up with Lindsay, I drove over to see what they had to say. The car needed a little work, but they gave me an my car was worth. After, lots of follow up with Lindsay, I drove over to see what they had to say. The car needed a little work, but they gave me an offer and bought it in the spot! Lindsay and the managers there made the entire process so simple for me to sell our car while I worked from their lobby! We got the room back in our driveway and we all made out on the deal! More

Great communication, no hassle once you arrive. Team was friendly, helpful and enjoyed helping you. Team was friendly, helpful and enjoyed helping you. More

I am in Tampa Florida and was looking for a specific vehicle, 2024 Hyundi Palasade, certified with less than 5,000 miles. This dealership had the car and color I wanted. However, being a disabled vet in vehicle, 2024 Hyundi Palasade, certified with less than 5,000 miles. This dealership had the car and color I wanted. However, being a disabled vet in Tampa it was impossible for me to make that trip. Auto Nation also was going to give me the best trade price, about $4,000 more than any local dealer and actually $2,000 above book. I thought all was lost… until!!! My salesperson Linzi and her finance guru Mallike stepped up and offered to bring the car to me in Tampa!!! I can’t even get a local dealer to do that. Linzi arrived with my new vehicle in perfect condition and took care of all of the paperwork, with a little help from Mallike the finance guru. Additionally, the trade and vehicle amount was exactly the same to the penny as if I took it off the lot myself. Linzi is an absolute gem!! I’ve purchased many cars in my life but this is the first from Auto Nation. It won’t be my last, especially from this dealership. Just professional, personable and down right friendly. Great job! More

Super easy buying experience. The whole staff made the process a breeze. Highly recommend this dealership The whole staff made the process a breeze. Highly recommend this dealership More