AutoNation Volkswagen Hilton Head - Service Center

I bought this vehicle used from a car rental dealership. I took it to the Volkswagen dealership in Bluffton South Carolina AutoNation Volkswagen Hilton head and spoke with the service manager. After explain I took it to the Volkswagen dealership in Bluffton South Carolina AutoNation Volkswagen Hilton head and spoke with the service manager. After explaining how the vehicle was purchased and what my maintenance plans were he was very helpful with my plan. I have had the vehicle in for service and updates on two occasions and have been totally pleased with the attention to detail and courtesy provided by the service department. With all the expenses on the rise in these past few months I feel that I was treated very fairly and will definitely return the vehicle for further service and maintenance. Thank you again for a job well done More

Had the 20k no charge oil change and multipoint inspection. Ask for a tire rotation and was told it’s extra unless your a paying customer. I had it done and did pay for the rotation, but I did not inspection. Ask for a tire rotation and was told it’s extra unless your a paying customer. I had it done and did pay for the rotation, but I did not appreciate the remark. More

Best Service department that I have ever been to! I have frequented this store since 2016 and if I ever have a problem beyond my expertise, this is the only place I trust with my vehicles I have frequented this store since 2016 and if I ever have a problem beyond my expertise, this is the only place I trust with my vehicles More

Great response to our unexpected repair issue while on vacation, excellent follow up and we very much appreciate them fitting us in and taking care of the issue under warranty vacation, excellent follow up and we very much appreciate them fitting us in and taking care of the issue under warranty More

Respectfully, Courteous, Attentive and Detailed oriented that’s what Corey Stavac was!! Made me feel when I got my car fixed!! that’s what Corey Stavac was!! Made me feel when I got my car fixed!! More

I received no paperwork or email for the 10k mile service I had on my 2021 Tiguan last week. The vehicle is still saying that I am overdue for service. I also did not get requested information on some minor I had on my 2021 Tiguan last week. The vehicle is still saying that I am overdue for service. I also did not get requested information on some minor trim work I need done. They did a complimentary repair on a slow leak tire I had. I don’t have the satisfied feeling I was expecting at this point. Great car, marginal follow up at this point. More

Auto Nation is new but many of the same people are there from HHVW Peacock. They don't have any cars right now. Really frustrated that two previous services over 2 years couldn't find a fix for my phone tha from HHVW Peacock. They don't have any cars right now. Really frustrated that two previous services over 2 years couldn't find a fix for my phone that was done by another dealer within 5000 miles of purchase. After complaining they researched it and fixed it after first talking me I had to buy a new info system for $1500. Level of attention and listening seems to customers is quite low. More

Corey is professional and explains what he can do or not do honestly. I appreciate getting an answer to wait time, appointments, etc. I made an appointment online, and I called, but no appointment. Clear do honestly. I appreciate getting an answer to wait time, appointments, etc. I made an appointment online, and I called, but no appointment. Clearly, the online experience needs to improve, but I was able to get everything done and in a reasonable wait. The technicians know what they are doing. I can only rate a 4 because of the online service that VW keeps saying to use. Everything else would receive a 5. More

They were customer friendly and very helpful. Took time to explain each of my problems. Took time to explain each of my problems. More

Corey is very personable and professional. The service team did a great job. I'll continue to use this team on all my future vehicle services. team did a great job. I'll continue to use this team on all my future vehicle services. More