AutoNation Volkswagen Hilton Head - Service Center

In past visits have left dealer confident of the service performed, this time not sure what was done if anything. Had 8am appointment and still waited two hours for an oil change. Did not check fluid leve performed, this time not sure what was done if anything. Had 8am appointment and still waited two hours for an oil change. Did not check fluid levels, all were low. Service desk employee very nice, but at the mercy of techs in the back. Car was Not sanitized, car was actually dirty with fingerprint marks. In the past my car was always clean when returned. Wanted to know about the age of the battery to this moment I have no idea if I need to replace, they charged the battery but what I wanted to know is do I need to replace it?? and when?? Are you out of batteries? Would like to see you go back to the service standards of Peacock days. Not a good experience. More

Service was fine. I am still awaiting my copy of the customer invoice for the part installed Friday morning which was to be e-mailed to me. I want it for my complete history records of all work perform customer invoice for the part installed Friday morning which was to be e-mailed to me. I want it for my complete history records of all work performed. Thank you. More

Friendly people, good service, Service advisor knowledgable about vehicle details. I will definately come back there. knowledgable about vehicle details. I will definately come back there. More

Kept their appointment time. Explained what and why they were doing. Pleasant staff and clean facilities were doing. Pleasant staff and clean facilities More

Good service department but very hard to get in contact with at time for scheduling and updates. I’m sure it is a VW issue but the pricing for a lot of the repairs are very expensive. Miss Doozer. with at time for scheduling and updates. I’m sure it is a VW issue but the pricing for a lot of the repairs are very expensive. Miss Doozer. More

Leah and the service managers are awesome. Had a recall and they fixed it as soon as they received the correct tool for the job. My instrument panel went black for a couple days and the back up light, radi and they fixed it as soon as they received the correct tool for the job. My instrument panel went black for a couple days and the back up light, radio, etc didn’t work. It started working again after a couple days. I know this is a new car but I really didn’t think this would happen. I sure hope it doesn’t happen again. More

Very comfortable and clean showroom and waiting area. Excellent customer service…as always. Thank you to the attention and professionalism of Peter and Corey! Excellent customer service…as always. Thank you to the attention and professionalism of Peter and Corey! More

Great service department . Friendly people. I've used this dealer's service department since my odometer was 7,000. I just had it in for my 100,000 inspection and it's running great. this dealer's service department since my odometer was 7,000. I just had it in for my 100,000 inspection and it's running great. More

Pete in service went above and beyond to help me out. My son's car actually had the rim fail on his 2015 VW Jetta on his way home to PA from college in FL. We drove to the dealership on the spare and fortun son's car actually had the rim fail on his 2015 VW Jetta on his way home to PA from college in FL. We drove to the dealership on the spare and fortunately they had a rim in stock. Pete was able to put a technician on it, even though we didn't arrive there until 4:30PM. Obviously I am not a routine customer since we live in PA, however he knew we were stranded otherwise and made it happen. Truly appreciated. More

Friendly, personable staff. The service department listens to my concerns and addresses them. Always pristine waiting area in service department with snacks and beverages. Very thorough in servicing listens to my concerns and addresses them. Always pristine waiting area in service department with snacks and beverages. Very thorough in servicing my car with sound advice on what I need and don’t need. More