AutoNation Volkswagen Mall of Georgia - Service Center

Traveling from out of state, our VW Golf was towed to this location on Sunday with a suspected serpentine belt issue. People were nice, but having to wait 2 - 3 weeks for a service tech to even to look a this location on Sunday with a suspected serpentine belt issue. People were nice, but having to wait 2 - 3 weeks for a service tech to even to look at the problem was impossible for us. Had it towed to another VW repair shop. Gave a 2-star because they were nice, but 2 - 3 week wait to get a diagnosis was ridiculous. More

I have a very good experience with this dealership as to the services rendered with my vehicle. They are very professional and very efficient. the services rendered with my vehicle. They are very professional and very efficient. More

First time ever at Volkswagen showroom and found amazing service by Mr. Asmir. Planing to get next car from the same dealer Tufail Ahmad service by Mr. Asmir. Planing to get next car from the same dealer Tufail Ahmad More

I like the dealership and the service agents. Always friendly and can easily grab a shuttle if needed. Always friendly and can easily grab a shuttle if needed. More

I am not one to leave reviews but after my experience with my AutoNation Volkswagen this needs to be know. We had a Great experience buying our first ever Volkswagen. 2022 Tiguan SEL-R is a great vehic with my AutoNation Volkswagen this needs to be know. We had a Great experience buying our first ever Volkswagen. 2022 Tiguan SEL-R is a great vehicle minus a few issues. That's where the GREAT experience stopped. So the "Lane assist not available" has been a major issue since buying the car. It will beep every few seconds for hours. No matter what we do it will not stop, cleaning window, camera, nothing. We took the car in to repair this issue where the replaced the steering wheel and reset the radio as the radio would at times just say "loading" but would never actually load. So, the service tech called and said the car was ready and we could pick it up in the morning. We asked for it to be washed while it was there, which they usually do anyway. Drove an hour and 25 minutes and the car was not ready, with no call or anything. This happened two days in a row and the car never saw the carwash. However, being a 23 years retired Army Soldier I took it with a grain of salt even though I was pretty frustrated. The issues were fixed for about a year and the lane assist dinging started again. Here is where my issue is. I cannot get anyone to return my calls about this issue. Not the service manager, not the sales manager, not the dealership leadership, no one. Lots of undelivered promises on their website about customer service. The sweet girl who answers the phone always promises someone will get back with me. I am a simple person but this is crazy to the point that we are about to trade in this vehicle for something else. We were so excited to have a Volkswagen and still are but after this issue with the lane assist and even more the poor, nonexistent communication with dealer leadership has taken it course. So, buying experience was great but that is where it ended. More

Great Service Consultant, Great Technicians. Got to my vehicle quickly and charged a fair price for the repairs. By the look of the service lane, these folks are very well trained. Got to my vehicle quickly and charged a fair price for the repairs. By the look of the service lane, these folks are very well trained. More

I'm new to VW and I really wanted to like the dealership. Started off on the wrong foot by being charged for extras when I purchased the car 03/2023. It took several months to get my $$ back. Problem now Started off on the wrong foot by being charged for extras when I purchased the car 03/2023. It took several months to get my $$ back. Problem now is with servicing. Car is still under warranty and has been to dealership several times now for same problem. Always another excuse about why problem hasn't been fixed ... part not in stock, tech now thinks a different part is needed, tech was too busy, tech got sick, tech broke a different part that now has to be ordered, tech has other cars to work on, etc. I always have an appointment and they always have an excuse. I even researched to find the broken part because they said it had to be ordered from Canada. I found the part in 3 different dealerships in the US and gave them the info. My car has now been there 10 days and it's still sitting in the parking lot even though they insist they have all needed parts. Tech is just very busy with other cars .... They don't seem to care at all that nothing gets done when they say it will or that it's inconvenient to the customer. You just get shrugged shoulders when you let them know what's going on is unacceptable, because they know there's nothing you can do about it and you're just stuck with them. More

Quentin was so polite and efficient helping me to get my battery replaced. The service was done in a timely manner battery replaced. The service was done in a timely manner More

My running lights were a priority to be fixed along with oil change. They were NOT FIXED…. oil change. They were NOT FIXED…. More

Good quality service and the service advisor, Brian McKine, is very professional and personable. Unfortunately, the prices for additional services (brake service) and parts (battery and air filter) t McKine, is very professional and personable. Unfortunately, the prices for additional services (brake service) and parts (battery and air filter) that I needed were so much higher than what I had researched elsewhere, or could buy and install myself that I had to pass. More