AutoNation Volkswagen Mall of Georgia - Service Center

Great experience overall. Suad was very informative, responsive and helpful throughout and made the process of getting my car back on the road efficient and easy. From the mom Suad was very informative, responsive and helpful throughout and made the process of getting my car back on the road efficient and easy. From the moment I dropped it off, I felt as though they cared about getting it fixed correctly and quick. More

Very knowledgeable, efficient , loved receiving several reminders of my appointment, very respectful and friendly, great communicators. reminders of my appointment, very respectful and friendly, great communicators. More

I had an appointment and took the day off of work. It was my 1st service on my 2022 Atlas. I drove 1 hour and forty minutes to get to the dealership. Once I was waiting for about 15-20 mins and servic It was my 1st service on my 2022 Atlas. I drove 1 hour and forty minutes to get to the dealership. Once I was waiting for about 15-20 mins and service guy came in and told me. I could be there up to 3 hours. I ask why and he advised they take the cars in as the come in. I ask what was the point in making an appt. and he compared it to waiting on a dr visit. Which made no sense! I then ask to speak with a manger and the same guy yelled and point “just have a seat in that office”. I sat in that office for 10 mins and there was a lady at the copier and ask if I need help. She advised that supervisor was on a test drive. She got me someone and I said I can’t wait for 3 hours and maybe I should just leave. That guy got my keys and I left the dealership. On the drive home I thought more about it. I called back and got a very nice guy! His name was Shawn. He wanted me to come back but I was an hour away! It is sad bc I love my new vehicle but the service was terrible and very unprofessional! More

Getting better! My last oil change went very smoothly taking less than 1.5 hours. It was also easy to make the appointment. In the past I could not get thru to an a My last oil change went very smoothly taking less than 1.5 hours. It was also easy to make the appointment. In the past I could not get thru to an adviser and when my car was in for repairs they would not answer my calls. Hopefully all this has been fixed. Nice area to wait- coffee and tea available and 2 rooms for quiet work available. More

Got my oil changed, hours later my oil light came on. I checked the oil level and it was low they didn't even feel my oil up, I called and spoke with the advisor and they told me I could "MAKE AN APPOINT I checked the oil level and it was low they didn't even feel my oil up, I called and spoke with the advisor and they told me I could "MAKE AN APPOINTMENT" to have it looked at!!!! I just made an appointment for this to be done and it is part of the service of having your oil changed is to top everything off! Poor work and poor customer relations! More

Always polite and very nice and professional. Good explanations of what my car needs and when it needs it. Good explanations of what my car needs and when it needs it. More

I have a big thank you to VW Mall of Ga for getting my old VW back to working well before my birthday. My car passed its emission test. In addition, the service advisor made some great suggestions for mai old VW back to working well before my birthday. My car passed its emission test. In addition, the service advisor made some great suggestions for maintaining the old car. More

Professional staff, very long wait times. even for an oil change I had to wait between 2 and 3 hours even for an oil change I had to wait between 2 and 3 hours More

The service rep Suad was awesome! I would never take my car to the dealership but my experience with Autonation Volkswagen has changed my mind. Everyone involved with my service was s I would never take my car to the dealership but my experience with Autonation Volkswagen has changed my mind. Everyone involved with my service was super nice and willing to help answer any questions I had. We even had a unforseen issue but they took care of it super quick. I highly recommend Suad and the team at Autonation VW! More

Great customer service from James excellent work on my car. Everything when smoth no idea with the repairs I had on my vw definitely coming back car. Everything when smoth no idea with the repairs I had on my vw definitely coming back More