AutoNation Volkswagen Spokane

I can’t say enough how positive my car service was. I was able to book online an oil change and service. It was phenomenal how I was able communicate via text and video. Jacob did an incredible job ke I was able to book online an oil change and service. It was phenomenal how I was able communicate via text and video. Jacob did an incredible job keeping me informed of the status of my car. 5 star service. More

Happy with the quote on my oil change and very efficient scheduling. Will use Auto nation next time. scheduling. Will use Auto nation next time. More

Happy with service everytime I come here. The tech sends me a video of what they've found to make it easy to make decisions without being there. Great team here! The tech sends me a video of what they've found to make it easy to make decisions without being there. Great team here! More

I’ve been a customer at AutoNation VW Spokane for many years. I have always relied on them, and will continue to do so. years. I have always relied on them, and will continue to do so. More

The dealership was friendly and professional. The service was great, great, fast and efficient. Nice experience The service was great, great, fast and efficient. Nice experience More

I recently purchased a vehicle from your dealership and wanted to provide feedback on my experience. First, I want to highlight the excellent service I received from Paris. He listened carefully to wha wanted to provide feedback on my experience. First, I want to highlight the excellent service I received from Paris. He listened carefully to what I needed, was patient, and ultimately matched me with the perfect vehicle. His professionalism and customer‑focused approach were the reason I continued with the purchase. However, my experience with the sales manager was very disappointing. When he sat down with me, he immediately stated that his selling numbers were low and that I needed to “cooperate” and accept the monthly payment presented. He also told me I needed to “bring something to the table” since I wasn’t putting cash down, even though I was trading in a vehicle with only $1,200 remaining on the loan. The tone and approach felt pressuring and unprofessional, and I left that interaction feeling browbeaten rather than supported. Additionally, while I was transferring my personal items from my old vehicle to the new one, he approached me from behind and loudly demanded, “Who xxxx xxxxx!” because my last name had changed to xxxxx This could have been handled with a simple, respectful question. Instead, it felt confrontational and unnecessary. I immediately provided the court documentation, but the interaction left a very negative impression. If it had not been for Paris and the positive experience he provided, I would have walked away from the purchase entirely. I hope this feedback is taken seriously, as no customer should feel pressured or spoken to in that manner during what should be an exciting and positive milestone. More

Had a great experience at appletway autonation VW. Made an appointment online the day before to get the oil changed and my car ready for summer. Was able to watch the masters while I waited and was ab Made an appointment online the day before to get the oil changed and my car ready for summer. Was able to watch the masters while I waited and was able to get our other car in that same day for service as well. More

The dealership and service advisors were absolutely incredible. From updating me on the time frame of my vehicle, to repair updates and even as far as telling me all else that needed help for my vehicl incredible. From updating me on the time frame of my vehicle, to repair updates and even as far as telling me all else that needed help for my vehicle. Payment was easy to deal with even with financing options! I couldn’t be more impressed with the service I received More

It was nice and kind, would recommend for everyone to come and have a look of their services. come and have a look of their services. More

Fast professional service. Transparent on what needed attention and what was close to needing attention. Great job Transparent on what needed attention and what was close to needing attention. Great job More