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AutoNation Volvo Cars San Jose - Service Center
San Jose, CA
193 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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193 Reviews of AutoNation Volvo Cars San Jose - Service Center
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April 28, 2022
Not the best, only went because I had recall on airbag to be replace. Which took month to get replaced. I usually tak my care to made in Europe in Cambell. Never had good experience at this place since it be be replace. Which took month to get replaced. I usually tak my care to made in Europe in Cambell. Never had good experience at this place since it became autonation. The place and location is awful for parking etc. No shuttle like before and sevice rep are only friendly if you go with the service here if you decline a service they rush you out. Price$$$$ labor 239 hour was there from 8am to 10:30 lucky the airbag recal was 0, I did have to pay the 239.for them to tell my the message on my dash SRS airbag service urgent could be cause by rslay,but did not explain so I am not sure. They wanted to do some other work dealers always do. When I said I will have my guy look at all frendllyness stop even got my name wrong. The trust was lost with this company along time. I stay away from this place if I can.Use to be nice to busy inpersonable not athtic. In the end I got the airbag replacement but nothing for my $239.00, and I still have the message on the dash SRS airbag service urgent. Now the the airbag replacement is done , when I have time I will take it to Rick at made in Japan made in Europe. They do a great job! And will throw the little stuff in for free and willing to work with you. I like work with small family business. Like when this company was Symith Volvo. More
by Unhappy customer
Employees Worked With
Harvey Flous
April 27, 2022
Customer service was excellent for me. The time allotted was within a reasonable time. The service customer service were very friendly. We talked about the car and they even wash my car. The time allotted was within a reasonable time. The service customer service were very friendly. We talked about the car and they even wash my car. More
by Joshua Sulasiman
Employees Worked With
Sang
April 21, 2022
I have purchased 2 Volvo's from this dealership over the last 15 years and always had all the work done at the dealership. Harvey Flores is the best service advisor and would not take my present car anywher last 15 years and always had all the work done at the dealership. Harvey Flores is the best service advisor and would not take my present car anywhere else. More
by vickieb
Employees Worked With
Harvey Flores
April 14, 2022
We have been using Volvo Autonation and its predecessor since mid 1990s because of its service and help. Will buy next car from them for this reason. since mid 1990s because of its service and help. Will buy next car from them for this reason. More
by just me
Employees Worked With
Jamie Godine
April 13, 2022
Volvo Autonation SJ has the great service just like usual I have in the past 20 years. From appointment reminder to service updating and responding no matter through the text or in person, service adviser, I have in the past 20 years. From appointment reminder to service updating and responding no matter through the text or in person, service adviser, Jamie was doing the great job and I am super satisfied with her service. More
by Brenda Yo
Employees Worked With
Jamie
April 04, 2022
Service adviser was courteous and responsive, and she went out of her way to ensure that all our concerns were addressed and the car was serviced in a timely manner. went out of her way to ensure that all our concerns were addressed and the car was serviced in a timely manner. More
by mboenn
Employees Worked With
Jami Hinds
April 03, 2022
Brought my XC40 in for a recall issue. Sam the salesman who sold us the car saw me in the waiting room, he made personally sure that the latest updates are done at the same time. Sam the salesman who sold us the car saw me in the waiting room, he made personally sure that the latest updates are done at the same time. More
by Karinilles
Employees Worked With
Sam, the sales person
March 29, 2022
Their service department is excellent. My assigned service advisor is knowledgeable and friendly and reliable. Work is done properly and car is sparkling clean when I get it back. My assigned service advisor is knowledgeable and friendly and reliable. Work is done properly and car is sparkling clean when I get it back. More
by Lewis C
Employees Worked With
Sang Nguyen
