AutoSavvy Fort Worth

not customer friendly, they are not excited to see a new customer. they do not keep their vehicle properly maintain customer. they do not keep their vehicle properly maintain More

Not worth the crap shoot on a branded title, please don't make the same mistake I did!!! Don't trust the "151 Point Inspection " hype. I decided to roll the dice and try out buying a branded title vehicle make the same mistake I did!!! Don't trust the "151 Point Inspection " hype. I decided to roll the dice and try out buying a branded title vehicle for the first time. My sales guy was very nice and easy to work with. Once I signed the contract and drove off the lot, the AC wouldn't work on the way home. I took it back the next day, and the head technician said he was really glad I brought it back in, because it could've caused a fire! They didn't even start it to get in the shop, they were so concerned they had four guys push it! They did get the repairs done, but had to deliver the vehicle to me about two weeks later. The AC had been listed as no issues on the inspection. Then I go take the truck for its first wash in the car wash. Water comes pouring through the windshield! I had to pay for a new windshield and hope to be reimbursed. Melanie with the customer service team was very helpful and responsive, and did get me paid back, she was a bright spot in this whole ordeal. Next, after my failed first wash of the truck, I notice that one of my rims is not chrome like the other three. I thought it was just dirty, but nope they added a cheaper wheel when they reconditioned the vehicle. This was not coverable, according to the store manager Dmitry. Also, the tires that were on the vehicle were at a 3 tread wise. I again questioned the inspection report which said the truck did need new tires, and the manager said tires were put on the truck. So basically, used tires were put to replace used tires. I had to buy four new tires and was not reimbursed $1000. Brakes. The driver side front brake assembly was squeaking and grinding badly so I took it into a shop as well. They said it had some "play", likely from the wreck it was in, which had caused uneven wear, thus the noises. Had to pay $675 to fix this issue, which was also denied reimbursement. Who knows what I will find next. Bottom line is when you go to a normal used car lot, you expect to buy as is and have some issues, but when you buy from a place where their whole business model is based on reconditioning a previously wrecked or damaged vehicle, and they say that a 151 point inspection was done, you trust that they are doing things right, or at a bare minimum safely. It is very frustrating because they seem like good people, but this is not a way to build repeat customers. If you do decide to buy from AutoSavvy, please take it to your own mechanic and do your due diligence, as they are incentivized on cheap repair costs and will not stand behind their promises completely on the back end. More