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AutoStar Chevrolet of Waynesville - Service Center

Waynesville, NC

4.4
258 Reviews

258 Reviews of AutoStar Chevrolet of Waynesville - Service Center

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October 21, 2023

Helpful honest and caring they get you in and keep your auto or truck working and running it’s best using top quality parts. More

by STEVE.SHAPIRO15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shop people and cashier
Oct 24, 2023 -

AutoStar Chevrolet of Waynesville responded

STEVE.SHAPIRO15, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

October 19, 2023

Waited a month to get truck fixed. Was told it would be done and did not come through. More

by BELK600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven
Oct 20, 2023 -

AutoStar Chevrolet of Waynesville responded

Belk600, Thank you for sharing your recent experience at Autostar USA. Your feedback is crucial to our ongoing efforts to enhance our services. We apologize for any delays you encountered during your visit. Timeliness is of great importance to us, and we understand the impact it has on your experience. Your comments have been duly noted, and we will use them to further improve our efficiency. Should you have any additional concerns or would like to discuss your experience in more detail, please feel free to contact us directly at 828-452-2841. Your satisfaction remains our priority, and we're here to address any issues you may have. Thank you for choosing Autostar USA, and we hope for the chance to serve you more promptly in the future.

October 14, 2023

Service was excellent and extremely quick. Technicians completed tasks exactly as request. Will use auto star again. More

by dleepsj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

AutoStar Chevrolet of Waynesville responded

Dleepsj, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

October 13, 2023

Quick service & staff is very nice, waiting room with tv was great to pass the time. More

by MONTEITHKAREN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

AutoStar Chevrolet of Waynesville responded

MONTEITHKAREN3, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

October 13, 2023

Jus a good place to go thank God there are managing with such short staffed More

by BILLYCONNER34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

AutoStar Chevrolet of Waynesville responded

Billy, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

October 13, 2023

Provided good information about service schedule and tire options including prices printed out for me. Friendly. More

by ACORNETTE05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can't remember name
Oct 20, 2023 -

AutoStar Chevrolet of Waynesville responded

Acornette05, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

October 13, 2023

James and Heath was great got me in and out pretty quick. And James delivered my truck to me after it went through detail. More

by DOYLESWRECKER
Recommend Dealer
Yes
Employees Worked With
Heath Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Hellwege, James Miller
Oct 20, 2023 -

AutoStar Chevrolet of Waynesville responded

Doyleswrecker, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

October 11, 2023

Car into shop on Tuesday and it wasn't ready until Friday at 4:00. I went to ER at 3:00 on Friday for a badly sprained angle from a fall. Since you are closed on the weekend I had to wait until Monday. I More

by alevah77
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven
Oct 20, 2023 -

AutoStar Chevrolet of Waynesville responded

Alevah77, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

October 10, 2023

Danielle Ball is the most amazing service department agent to work with. Anytime I call and have questions she always goes out of her way to get me the correct answers. The service department goes abo More

by ALPMANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Ball
Oct 20, 2023 -

AutoStar Chevrolet of Waynesville responded

AlpManda, Thank you so much for taking the time to share your positive experience with our dealership! We are thrilled to hear that you had a great service experience with us. At Autostar USA, we strive to provide exceptional service to all our customers, and it's rewarding to know that our efforts made a difference for you. We appreciate your kind words and your trust in us.

October 09, 2023

VERY PLEASED WITH THE EFFORT PUT FORTH BY THE SERVICE DEPT. TO GET MY TAHOE FIXED. More

by HENSONSURVEYING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

AutoStar Chevrolet of Waynesville responded

HENSONSURVEYING, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

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