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AutoStar Chevrolet of Waynesville - Service Center

Waynesville, NC

4.4
267 Reviews

267 Reviews of AutoStar Chevrolet of Waynesville - Service Center

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September 17, 2023

I was disappointed it took longer to fix than anticipated but runs great now. Good job! More

by CHADCOOPER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

AutoStar Chevrolet of Waynesville responded

Chad, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 15, 2023

Excellent service - once you get in. I had to wait over a week to simply get my batteries tested and replaced. My batteries were tested and replaced in about 90 minutes once my service a More

by DON.COY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

AutoStar Chevrolet of Waynesville responded

Don, We appreciate you sharing your concerns regarding the 3% credit card fee you encountered during your recent visit to Autostar USA. We understand that unexpected fees can be frustrating, and we value your perspective. The 3% credit card fee is a result of the processing fees charged by credit card companies. These fees are a standard part of credit card transactions, and we have opted to transparently pass them on to our customers. However, we genuinely appreciate your feedback and want to ensure your understanding of our rationale. We recognize that credit card rewards programs are important to many of our customers. While we do charge the 3% fee to cover processing costs, we are actively exploring options to better accommodate our customers who use credit cards with rewards programs. Your feedback is invaluable in helping us improve our services, and we apologize for any inconvenience you experienced. If you have further concerns or would like to discuss this matter in more detail, please feel free to reach out to us directly at 828-452-2841. We are committed to addressing your viewpoint and providing you with the best possible experience.

Sep 19, 2023 -

DON.COY responded

I fully understand the reasoning for passing on the charge for using the credit card. I choose not to use debit cards due to the potential issues if they are compromised. My real issue is that I was not informed BEFORE the service was performed that there would be the additional charge. The Chevrolet dealer I normally use has lower hourly rate and does not have an additional charge for using a credit card, so I hope you can understand why I was surprised and frustrated by the additional charge.

September 13, 2023

Good people, helpful sales and service everyone friendly accommodating. Would recommend them to anyone in need of a car or service.. More

by TSHELTON07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heath Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Hellwege
Sep 19, 2023 -

AutoStar Chevrolet of Waynesville responded

TSHELTON07, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 09, 2023

Was disappointed that I never rec'd notice that this dealership no longer sells Buick. A bit of a hurdle frontend when I presented a coupon from GM for a free LOF and tire rotation. More

by DWSBUSONTHEBAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

AutoStar Chevrolet of Waynesville responded

DWSBUSONTHEBAY, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

September 08, 2023

It was easy to get appointment, the staff were friendly and helpful and I will come back for services for my truck. More

by JOHNCRISP09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

AutoStar Chevrolet of Waynesville responded

John, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 04, 2023

Everyone was very helpful in every way. Ron and Paul were excellent getting things taken care of. I would recommend Auto Star. More

by TSHELTON07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heath Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Hellwege
Sep 05, 2023 -

AutoStar Chevrolet of Waynesville responded

TSHELTON07, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 03, 2023

The work performed on my Corvette was completed in an acceptable amount of time. Holly, my Service Rep, went above and beyond to keep me informed and made sure all warranty work was completed. I am quite More

by BPFITZ13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

AutoStar Chevrolet of Waynesville responded

BPFITZ13, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 03, 2023

fast reliable service. Good group of people to work with. Would use them every time. More

by longbranchcabin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

AutoStar Chevrolet of Waynesville responded

longbranchcabin, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 02, 2023

Always reliable, accommodating, and give excellent service in both sales and service. We have been using their services for eighteen years and have always been pleased and been treated fairly. More

by AMCALHOUN2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

AutoStar Chevrolet of Waynesville responded

Amcalhoun2000, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

August 30, 2023

I have only positive comments. The service on my air conditioning was done very promptly and the feedback was immediate. More

by STANANDLINDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

AutoStar Chevrolet of Waynesville responded

Stanandlinda, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

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