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AutoStar Chevrolet of Waynesville - Service Center

Waynesville, NC

4.4
258 Reviews

258 Reviews of AutoStar Chevrolet of Waynesville - Service Center

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July 16, 2023

Zero customer service. No loaner car. No communication. Promise dates of my cars repair. Kept getting pushed back week by week and then day by day. More

by JEDEAN619
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Zecher
Jul 18, 2023 -

AutoStar Chevrolet of Waynesville responded

JEDEAN619, We apologize for any inconvenience you experienced at our dealership. We value your feedback and would like to address your concerns. Please contact our customer service department at (828) 452-2842 so we can discuss the issues and find a satisfactory solution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.

July 11, 2023

Appointment went good, it’s always easy to schedule service wait time good service staff excellent More

by elnorat5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenni Rish, Greg Zecher
Jul 18, 2023 -

AutoStar Chevrolet of Waynesville responded

elnorat5, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

June 24, 2023

They judged my car and they didn't even get the alignment right my tires sound like they're grinding. And why was it a court low in oil after an oil change? I made an appointment and it still took them three More

by MICHAELZEP
Service Price Transparency
Recommend Dealer
No
Employees Worked With
I didn't make the mechanics.
Jun 26, 2023 -

AutoStar Chevrolet of Waynesville responded

Michael, We sincerely regret that you have had a negative customer experience here at Autostar. If you are willing, please reach out to us directly at (828) 452-2842. We look forward to hearing from you.

June 21, 2023

Had a appointment then waited 2 hours for them to tell me they didn’t have the part they knew I needed to fix my car. They knew what part I needed because they had fix the problem before! I will take my busi More

by LOVETOPAINT28713
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Holly Villarreal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Zecher
Jun 26, 2023 -

AutoStar Chevrolet of Waynesville responded

LOVETOPAINT28713, We sincerely regret that you have had a negative customer experience here at Autostar. If you are willing, please reach out to us directly at (828) 452-2842. We look forward to hearing from you.

June 13, 2023

Front line staff member, Holly, took time to explain what was done to resolve a problem, courteous, all smiles, knowledgeable. The mechanic was running a bit slow but I was notified from the start. Not a bi More

by JANICEWILDCATT343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Zecher
Jun 19, 2023 -

AutoStar Chevrolet of Waynesville responded

Janice, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

June 12, 2023

I have purchased several vehicles from AutoStar Chevrolet in Waynesville and they have always provided good service. More

by KIRK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Zecher
Jun 13, 2023 -

AutoStar Chevrolet of Waynesville responded

Kirk, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

June 12, 2023

The staff are nice but we are still having issues with our brakes, even after numerous trips and attempts at having them repaired. More

by RECLINE1
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Zecher
Jun 13, 2023 -

AutoStar Chevrolet of Waynesville responded

Recline1, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

June 09, 2023

Had a transmitter leak so vehicle was in their shop for several days. Provided me a loaner with no issues. Greg, the service technician called me seven times to give me an update. They were very profession More

by JCHURCH1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Zecher
Jun 13, 2023 -

AutoStar Chevrolet of Waynesville responded

Jchurch1950, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

June 08, 2023

Analyzed my problem with my air conditioning and Fixed my vehicle quickly with no problems! More

by CIGARRACER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Zecher
Jun 13, 2023 -

AutoStar Chevrolet of Waynesville responded

CIGARRACER, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

June 08, 2023

You guys are profesional, friendly, knowledgeable And on the ball! Good to have you nearby. More

by PFRANQUET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenni Rish, Greg Zecher
Jun 13, 2023 -

AutoStar Chevrolet of Waynesville responded

PFRANQUET, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

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