AutoStar Chevrolet of Waynesville - Service Center

If you’re expecting a full service dealership forget about it and go to Asheville. First off, you can’t even order a part unless it’s M-F no weekends and the service department won’t help in their absen about it and go to Asheville. First off, you can’t even order a part unless it’s M-F no weekends and the service department won’t help in their absence. I ordered a replacement mirror for the passenger side and confirmed twice that it was for the right side. When they called a few days later with part arrival I asked specifically if it’s for the right side passenger and they confirmed yes it is. After waiting until the of the week to get an installation appointment, an hour into the appointment I was told they ordered the wrong mirror for the left side. At this point I had to wait again!!! For the correct mirror and make an additional appointment and rearrange my work schedule because this dealership has NO loaner vehicles or rentals while my car is completely missing the mirror because they couldn’t get it back on since it fell apart. So I had come back again waiting for them to repair this which they charge a hefty $150 plus fees just to install this mirror not mention the almost $400 part cost too. I would have been better going to repair shop and saving the money instead of paying the dealership premiums and getting inferior service. Poor to non existent recovery on the dealership to retain my future business. I thought would support a local smaller business instead of going to Asheville, but I was definitely wrong in that choice in choosing Autostar. I thought about buying a newer vehicle from them, but definitely very hesitant on ever doing that. More

My 2021 Chevrolet Suburban from Pennsylvania broke down and was towed to AutoStar. The diagnosis was the #2 lifter failed. Your dealership even though they confirmed the lifter issue when first towed there and was towed to AutoStar. The diagnosis was the #2 lifter failed. Your dealership even though they confirmed the lifter issue when first towed there, said there was nothing wrong with my car and felt it was bad gas!!!! My Chevrolet dealer, Brown Daub from Nazareth, Pa. flew an employee down to drive my car back because AUTOSTAR, did not want to deal with it!!! My car broke down again on the way back and it was indeed the LIFTER!!!! Also, this dealership had NO CAR for me to use, I was basically stranded, I had to have my Son drive 2 hours up from Georgia and drive another 1/2 hour to where we had reservations!! Then I had to take a taxi that cost me $125 to take me to the Enterprise in Waynesville. NEVER EVER will I deal with any dealership that wants to pass a severe service issue off to another dealer especially one that is well over 600 miles away!!! AND the IRONIC thing is...GM knows of this LIFTER ISSUE and will not do a RECALL!!! More

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They are so awesome! And always so nice and patient every single time! Wouldn’t go to no other dealership!! And always so nice and patient every single time! Wouldn’t go to no other dealership!! More

The 2 ladies at service was very helpful. Kind. Let me know when they started my car. Let me know they were running behind my as soon as I got there. I didn't mind. Gave me time to rest Kind. Let me know when they started my car. Let me know they were running behind my as soon as I got there. I didn't mind. Gave me time to rest More

Thank you to Stan for his patience and calm demeanor. Thank you to the mechanic for fixing problem in a timely manner. Thank you to the whole team for their professional work. Thank you to the mechanic for fixing problem in a timely manner. Thank you to the whole team for their professional work. More

Great professional people that know their products and spend the time needed with customer to understand their concerns or cat/truck problems spend the time needed with customer to understand their concerns or cat/truck problems More

I got there a hour before my appointment and it didn’t matter. They took my truck in and got everything done in a timely manner. So I was in and out with in a hour or so. matter. They took my truck in and got everything done in a timely manner. So I was in and out with in a hour or so. More

Very slow service even with an appointment. Took 45 minutes just to take my car to the back. Then I was quoted a price for what was being done but at checkout it was a good bit higher because o Took 45 minutes just to take my car to the back. Then I was quoted a price for what was being done but at checkout it was a good bit higher because of “shop fees”. Maybe you should tell people about those up front. I’m switching service centers. Not the first time prices are different than quoted or it takes hours longer than quoted. More

Always courteous and friendly service. Today’s visit was quick. Wait time was shorter than usual. Today’s visit was quick. Wait time was shorter than usual. More