Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoStar Chevrolet of Waynesville - Service Center
Waynesville, NC
267 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
268 Reviews of AutoStar Chevrolet of Waynesville - Service Center
Sort by
March 29, 2023
They are so awesome! And always so nice and patient every single time! Wouldn’t go to no other dealership!! And always so nice and patient every single time! Wouldn’t go to no other dealership!! More
by CALHOUN3000
Verified Customer
March 19, 2023
The 2 ladies at service was very helpful. Kind. Let me know when they started my car. Let me know they were running behind my as soon as I got there. I didn't mind. Gave me time to rest Kind. Let me know when they started my car. Let me know they were running behind my as soon as I got there. I didn't mind. Gave me time to rest More
by DEBORAHBATES70
March 19, 2023
Thank you to Stan for his patience and calm demeanor. Thank you to the mechanic for fixing problem in a timely manner. Thank you to the whole team for their professional work. Thank you to the mechanic for fixing problem in a timely manner. Thank you to the whole team for their professional work. More
by ROXANNE45672
March 19, 2023
Great professional people that know their products and spend the time needed with customer to understand their concerns or cat/truck problems spend the time needed with customer to understand their concerns or cat/truck problems More
by alaj78016
March 18, 2023
I got there a hour before my appointment and it didn’t matter. They took my truck in and got everything done in a timely manner. So I was in and out with in a hour or so. matter. They took my truck in and got everything done in a timely manner. So I was in and out with in a hour or so. More
by Josephward2305
Employees Worked With
Greg Zecher
March 18, 2023
Very slow service even with an appointment. Took 45 minutes just to take my car to the back. Then I was quoted a price for what was being done but at checkout it was a good bit higher because o Took 45 minutes just to take my car to the back. Then I was quoted a price for what was being done but at checkout it was a good bit higher because of “shop fees”. Maybe you should tell people about those up front. I’m switching service centers. Not the first time prices are different than quoted or it takes hours longer than quoted. More
by MEISHA_THOMAS
Employees Worked With
Greg Zecher
March 15, 2023
Always courteous and friendly service. Today’s visit was quick. Wait time was shorter than usual. Today’s visit was quick. Wait time was shorter than usual. More
by SJVANCE
March 11, 2023
Very nice staff and was professionally good on what I came in to have done on my truck came in to have done on my truck More
by TMR0359
October 31, 2022
They must have purged all the reviews from 2022 however I will still attempt to leave one. We sent our vehicle a 2018 Chevrolet traverse to them months ago and had them check for noise in their rear end and will still attempt to leave one. We sent our vehicle a 2018 Chevrolet traverse to them months ago and had them check for noise in their rear end and a noise when the air conditioning comes on. When we went to pick the car up to see what was wrong they said nothing was wrong. Now it has been four or five months later we took a back for the same problems and last week we scheduled with them for today at 1:00 o'clock. After taking time away from our schedules to meet their schedule we showed up on time and was told that the guy that usually checks for noises was out sick and that they were covered up if we could come back on Thursday. I'm not sure if this dealership is going out of business but we've had nothing but poor sales and service from this particular location. The promised oil changes you have to fight for, rotation of tires and then forgetting the locking lugs, and unable to determine cause for concern noises. They could have contacted us prior to us leaving for our 1:00 o'clock appointment and let us know that the only guy that could check on a noise was out sick. I didn't trust anything after the sales experience I had with them and now I trust nothing they say in the service department. More
by carlucci001
Employees Worked With
Benjamin Falke
December 14, 2021
Everyone at this dealership were so professional, kind, courteous. They were able to take a terrible experience I was having with my old car, and turn it into a very caring and good experience buying my ne courteous. They were able to take a terrible experience I was having with my old car, and turn it into a very caring and good experience buying my new Buick. I do appreciate each and every one of them being so kind, and considerate of my situation. I would definitely recommend each of them. More
by emailjoyceburns
Employees Worked With
James Miller,Stan, service department, James Miller
