AutoStar Chevrolet of Waynesville - Service Center

Holly was awesome . She is very professional and friendly. She knows her business and is efficient . She remembers about the work that I have had on my vehicle and is She is very professional and friendly. She knows her business and is efficient . She remembers about the work that I have had on my vehicle and is not pushy about future service but keeps me informed on what needs to be done in the future . She is an asset to your company! More

I scheduled my vehicle for two services recently. My waiting period for those two scheduled items was a bit lengthy. I did experience a better overall complement of service personnel compared to th My waiting period for those two scheduled items was a bit lengthy. I did experience a better overall complement of service personnel compared to the crew of a year ago. Everyone was courteous and professional. More

Based on repairs I would have rated it a 5, but based on customer service I am only rating a 4, The service technician that worked on my vehicle this time did a great job, the repair seems to be fixed this customer service I am only rating a 4, The service technician that worked on my vehicle this time did a great job, the repair seems to be fixed this time and working great after second visit. Not put many miles on yet but it is working great so far and no check engine lights etc. The service advisor was not very professional and did not call when stated he would, also the quote was not worked up in a timely manner, after the diagnosis was complete. My vehicle was sidelined and no quote given until the following work day, and he promised after he didnt work up the quote the first day that he would get it first thing the next work day and call me by or before 8:30. no call back and no return of my calls so I drove there and then he finally worked up the quote within a few minutes while I was there. I have been going to this dealership for many years, bought a new car there about 38 years ago and a used one when it was anton cheverolet. I have also had 5 or 6 vehicles there for service and repair within the past 10 years or so. I have never not been treated as non-value customer until this visit. Also when I picked up the vehicle he would not even speak until say anything about my vehicle until I spoke to him, he tried to ignore me. When I went to get in my vehicle I looked back and he was looking out the window then at me and laughing while talking to another advisor. very unprofessional way to treat customers. Like I said this is the only service advisor who has ever treated me this way in many years of going to this dealership. I prefer to deal with people who treat me with respect and as a valued customer. This is not a way to build relationships. This will impact where I take my vehicles in the future for service and repairs. I also just had a transmission replaced a couple of months ago at this dealer and the service technician at that time was excellent at keeping my up to date in a timely manner about the search for the transmission and the repairs. The technician John did a great job on the transmission did excellent also. More

Great service but 1 hour and 37 minute wait was too long for an oil change and tire rotation with an appointment.. for an oil change and tire rotation with an appointment.. More

Service was satisfactory. Nothing much else to say. Enjoy dealing with Autostar. Thank you all Nothing much else to say. Enjoy dealing with Autostar. Thank you all More

Great service! Exceptional attention and the technician Wes, is outstanding. I strongly recommend this dealership, you can't go wrong. Exceptional attention and the technician Wes, is outstanding. I strongly recommend this dealership, you can't go wrong. More

Service is always great, service rep Holly Villarreal is always prompt and courteous and does a great job. always prompt and courteous and does a great job. More

All was everyone was very helpful and nice. . Everything was done in a timely manner and all was well.. Holly Villarreal was especially helpful. she is very knowledgeable and very effecie . Everything was done in a timely manner and all was well.. Holly Villarreal was especially helpful. she is very knowledgeable and very effecient. And she gets things done. Very pleasant to work with... More

Oil change and inspection for my Corvette. They did a good job, except for charging a surcharge on Crediit Card. They did a good job, except for charging a surcharge on Crediit Card. More