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AutoStar Chevrolet of Waynesville - Service Center

Waynesville, NC

4.4
264 Reviews

264 Reviews of AutoStar Chevrolet of Waynesville - Service Center

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January 24, 2025

Very friendly and helpful. They work quickly and efficiently. They explained what my car needed with fair pricing More

by k_moody29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Turpin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Winsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joy Haney
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Mauney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Adkins
Jan 28, 2025 -

AutoStar Chevrolet of Waynesville responded

k_moody29, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

January 21, 2025

They performed the oil change, tire rotation and check the brakes at my requests. They did a great care of my vehicle. They have gained my trust since the day I bought it which was 4 years ago. Thank you. More

by collinsbutterfly2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joy Haney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

AutoStar Chevrolet of Waynesville responded

collinsbutterfly2010, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

January 11, 2025

Kindest, cleanest service department. Took care of an issue I was refused at another dealership. More

by KMARA22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Palmer, Justin Clayton
Jan 14, 2025 -

AutoStar Chevrolet of Waynesville responded

KMARA22, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

January 10, 2025

Very timely and friendly service. Holly was excellent at delivering a pleasant customer service experience. More

by MMSMITH80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

AutoStar Chevrolet of Waynesville responded

MMSMITH80, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

January 09, 2025

My only experience was with the service department. Robert in service got me in for a transmission replacement really quickly. We were on vacation and our transmission went out on day 1. They we More

by CHARLES H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joy Haney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert in service
Jan 14, 2025 -

AutoStar Chevrolet of Waynesville responded

CHARLES H, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

December 23, 2024

Easy to work with, timely service, keeps you up to date, and a very good service department More

by kathybwms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Olp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heath Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joy Haney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Hendrick, Dale Hollifield, Isaac Riffe
Jan 08, 2025 -

AutoStar Chevrolet of Waynesville responded

kathybwms, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 21, 2024

Honest evaluation along with timely analysis Would highly recommend the tech who rode with me and his professional opinion More

by CTURNER908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

AutoStar Chevrolet of Waynesville responded

CTURNER908, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 21, 2024

I had never met a service advisor as friendly, helpful and capable until I met Holly. She did everything she said she would and followed thru on all of it. It was a pleasure meeting and working with her. More

by JCAST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joy Haney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

AutoStar Chevrolet of Waynesville responded

JCAST, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 20, 2024

Ii made an appointment for a recall on my Chevrolet truck at 9AM that should have taken 2.5 hours to fix. I call at 3 PM and they haven't even started the repair. I then get a call at 430 from them asking if More

by Kmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joy Haney
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2024

Second time in a row that’s a technician that does. The oil changes has left my oil filter loose and I’ve lost oil with less than 30 miles on it this time. More

by Xcelr18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Adkins
Dec 18, 2024 -

AutoStar Chevrolet of Waynesville responded

Xcelr18, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

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