AutoStar Chevrolet of Waynesville - Service Center

I bought a new 2024 Silverado Pickup 3 months ago from AutoStar. The truck has been wonderful. Unfortunately, I all of a sudden had a number of Issue with the Lane Assist, Adaptive cruise control, the G AutoStar. The truck has been wonderful. Unfortunately, I all of a sudden had a number of Issue with the Lane Assist, Adaptive cruise control, the Google apps, and the Internet/data hotspot a week ago. I called Holly and she and Danielle me up with a visit almost right away. I took the truck in and Holly was there to apologize as well as the Service Manager. The service center went through the truck for around 6 hours. They reviewed every software update, checked for error codes and looked at updated documents and rode with me in the truck so I could show them what I was experiencing. During the whole visit, Holly and Danielle were constantly coming in to give me updates on what the service people were doing as well as what they found. When I left the had addressed every issue I had and fixed them. There was an issue with the Onstar internet/data. They told me what to explain when I called Onstar. I called them and within 15 minutes the issue with the data connection was fixed. They had to reinstall software and reset my connection and it was done over the air. You wil1 not find a more dedicated staff or a responsive one for servicing a vehicle. They also work as a team and don't throw anyone under the bus. I have been buying and having vehicles serviced for over 55 years and have never seen this level of customer service in any of three states. Thanks you to the staff at AutoStar for taking care of me. I may have left out a service technician but I did not meet them all so sorry if I left someone out. More

Tremendous experience, our first time ever that we brought our business to this dealer. We found the staff to be extremely friendly and professional. Certainly a dealership we’d want to make a return brought our business to this dealer. We found the staff to be extremely friendly and professional. Certainly a dealership we’d want to make a return trip to do business with! More

They did what I asked for, good work. Then they handed me a laundry list of thousands of dollars in repairs. However, if they checked their records they would have seen that it was done Then they handed me a laundry list of thousands of dollars in repairs. However, if they checked their records they would have seen that it was done earlier a few thousand miles ago. I pay for a fee electronic fee to keep track of the records. Obviously, this is a sham too. Pay of fee and lose the records. Either the system is lying or the people are lying. More

Daniella was a wonderful help. She even help me with the refund back on the tires so I was pleased. She even help me with the refund back on the tires so I was pleased. More

Words cannot say enough about the Awesome service I received from the Service department. Holly handled All the issues I experienced on my Car and was so friendly, courteous, kind and efficient and cal received from the Service department. Holly handled All the issues I experienced on my Car and was so friendly, courteous, kind and efficient and called me every step of the way with the update on my Cadillac and it was a truly enjoyable experience ! . They go that extra mile to make sure you are satisfied. Top Notch Customer Service. . Despite the numerous repairs that needed to be done, it was finished in 2 days !. Highly Recommend ! More

When you schedule an appointment that should be your time. I had to call them 6 hours after my scheduled appt time to find out what was going on with my car. They had not looked at it yet. My appt was f time. I had to call them 6 hours after my scheduled appt time to find out what was going on with my car. They had not looked at it yet. My appt was for 9am and at 3:10pm I made my first call to find out that they had not even looked at my car nor had they bothered to update me. I did not get my car back until after 3pm the next day. Same TMS issue 3 times.. More

I received prompt courteous service and the work on my Buick was completed in a timely manner. I am pleased with my service. Buick was completed in a timely manner. I am pleased with my service. More

Purchase process went smoothly, although I forgot to give them my GM Friends & Family information. Can I still do that? I'm getting forgetful at my age! them my GM Friends & Family information. Can I still do that? I'm getting forgetful at my age! More

Everyone was very polite and had both of our vehicles done very quickly. highly Recommend. done very quickly. highly Recommend. More