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AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

Waynesville, NC

4.5
473 Reviews
Call Service Center (828) 452-2841

473 Reviews of AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

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September 23, 2023

They started to work on the car on time (actually a few minutes early and they did what they said they would do. On time. The best part was the personal! They were very friendly, personal and listened. More

by KNIGHTSFLYBY
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't remember his name but the young man in Service was great, Greg Zecher
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Sep 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

KNIGHTSFLYBY, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 22, 2023

Staff was very polite and knowëedgeable of their job. Kept me informed during the whole process.very satisfied with the service. More

by MARJOLAINESTILES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenni Rish
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Sep 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

MARJOLAINESTILES, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 19, 2023

Unfortunately repairs done were insufficient and expensive. If the problem were diagnosed completely, we would not have had the axles replaced because the transmission needs replacement, all of whi More

by Hpnathan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Sep 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Hpnathan, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

September 17, 2023

Some salespeople very nice and work with you. They explain all the important things clearly. More

by LINDAMATA727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Burnette, Kaitlynn Grubb
Report | Print
Sep 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

LINDAMATA727, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 16, 2023

The service department got right to work on our truck and let us know when it was ready. More

by Terri
Recommend Dealer
Yes
Employees Worked With
Don't remember his name. He was very nice.
Report | Print
Sep 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Terri, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 15, 2023

The entire maintenance staff that processed/ worked on my vehicle were completely courteous and professional. More

by rolen1s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
Report | Print
Sep 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

rolen1s, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 13, 2023

I will not take my Jeep back there for anything! I was constantly told the wrong information and was overcharged. I w told my warranty had expired due to the mileage. I've only had it less than a ye More

by OCTOBERSKIE88
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brooke Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike something, don't even know his name , Chance Porter
Report | Print
Sep 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

OCTOBERSKIE88, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

September 11, 2023

Great, prompt and courteous service attention at a very fair price. I shall be back. More

by lgbmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Zecher
Report | Print
Sep 11, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

lgbmes, Thank you for rating our dealership! We appreciate your business. Welcome to the Autostar Family!

September 10, 2023

The dealership is clean and the service is great. I service my Ram there regularly. The service advisors have been superb. More

by MGKREBBS63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
Report | Print
Sep 11, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

MGKREBBS63, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 07, 2023

$35/qt for transmission fluid. Had my car 5 days because they lost the paperwork. When I picked it up, I was just told by the service tech to see the cashier. No explanation of ser More

by VeteranJay
Recommend Dealer
No
Employees Worked With
Michael Risica
Report | Print
Sep 11, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

VeteranJay, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

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