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AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

Waynesville, NC

4.5
477 Reviews

477 Reviews of AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

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October 02, 2023

Service was great. We left our Jeep Cherokee for a drivability issue. They were able to determine what was wrong and exceeded expectations in making the repair sooner More

by WOODCHUCK_PARHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac, Miranda
Oct 03, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

WOODCHUCK_PARHAM, Thank you so much for taking the time to share your positive experience with our dealership! We are thrilled to hear that you had a great service experience with us. At Autostar USA, we strive to provide exceptional service to all our customers, and it's rewarding to know that our efforts made a difference for you. We appreciate your kind words and your trust in us.

October 02, 2023

All work was done quickly and correctly. Staff were curtious and pleasant and explained work fully. I will return with my Jeep wrangler. More

by ddepiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Hollifield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenni Rish, Greg Zecher
Oct 03, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

ddepiano, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 28, 2023

They got us in right away, explained exactly what they were going to do, and had it done in short order. Thank you! More

by MCKINNEY1949
Recommend Dealer
Yes
Employees Worked With
Brian
Sep 29, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Mckinney, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 24, 2023

The service was excellent and told in a timely manner. The service writer was excellent and knowledgeable in what I needed done and verified any recalls. I was very please with all the people I dealt with More

by wmoore1232
Recommend Dealer
Yes
Sep 24, 2023 -

wmoore1232 responded

Excellent service and I would recommend your dealership to all my friends

Sep 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

wmoore1232, Thank you so much for taking the time to share your positive experience with our dealership! We are thrilled to hear that you had a great service experience with us. At Autostar USA, we strive to provide exceptional service to all our customers, and it's rewarding to know that our efforts made a difference for you. We appreciate your kind words and your trust in us.

September 23, 2023

They started to work on the car on time (actually a few minutes early and they did what they said they would do. On time. The best part was the personal! They were very friendly, personal and listened. More

by KNIGHTSFLYBY
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't remember his name but the young man in Service was great, Greg Zecher
Sep 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

KNIGHTSFLYBY, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 22, 2023

Staff was very polite and knowëedgeable of their job. Kept me informed during the whole process.very satisfied with the service. More

by MARJOLAINESTILES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenni Rish
Sep 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

MARJOLAINESTILES, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 19, 2023

Unfortunately repairs done were insufficient and expensive. If the problem were diagnosed completely, we would not have had the axles replaced because the transmission needs replacement, all of whi More

by Hpnathan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Sep 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Hpnathan, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

September 17, 2023

Some salespeople very nice and work with you. They explain all the important things clearly. More

by LINDAMATA727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Burnette, Kaitlynn Grubb
Sep 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

LINDAMATA727, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 16, 2023

The service department got right to work on our truck and let us know when it was ready. More

by Terri
Recommend Dealer
Yes
Employees Worked With
Don't remember his name. He was very nice.
Sep 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Terri, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 15, 2023

The entire maintenance staff that processed/ worked on my vehicle were completely courteous and professional. More

by rolen1s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
Sep 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

rolen1s, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

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