AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

Had to come back twice because my tires weren’t there the first time. It’s hard to have to take off work for one appointment, much less two. No accommodation was made. Comping the labor or even just a discou first time. It’s hard to have to take off work for one appointment, much less two. No accommodation was made. Comping the labor or even just a discount on the overall bill would have been appreciated. More

Friendly staff and clean facility. Answered every question and kept me informed. Excellent 5 stars ! Answered every question and kept me informed. Excellent 5 stars ! More

This dealership is not only customer friendly, but their service is very professional, efficient, and fast to get what needs to be done, and you back on your way. service is very professional, efficient, and fast to get what needs to be done, and you back on your way. More

Professional staff and excellent care for my car! Top notch lounge to relax or work while my vehicle was being serviced! Top notch lounge to relax or work while my vehicle was being serviced! More

Jason and service team were on time and very respectful and helpful! This is our second visit and we would recommend them highly! and helpful! This is our second visit and we would recommend them highly! More

Fast, dependable service and knowledgeable staff! Great people! Took their time to fully diagnose the problem and handled it like champs! Great people! Took their time to fully diagnose the problem and handled it like champs! More

Total satisfaction. What else needs to be said. Perfection cannot be improved upon. Highly recommend this service facility. What else needs to be said. Perfection cannot be improved upon. Highly recommend this service facility. More

Consistently helpful and reliable. Quite courteous. I can rely on Autostar and their service.. Thank you Quite courteous. I can rely on Autostar and their service.. Thank you More

The service department is well run and the employees are always courteous. Scheduling a service appointment is easy. always courteous. Scheduling a service appointment is easy. More

Back in October of 2022, I took my 2018 Ram 2500 to Waynesville Auto Star for warranty work. It sat in parking lot for about 3 weeks because they had a Colorado on the rack, but they had 3 racks. I had Waynesville Auto Star for warranty work. It sat in parking lot for about 3 weeks because they had a Colorado on the rack, but they had 3 racks. I had to finally go speak with service manager and tell them I needed a rental. He didn’t have one on the lot and called enterprise. I picked up the rental from enterprise on smokey park. They finally got my truck in the shop the next week. A few days later I was told that it needed a filter that was not covered by the warranty. Obviously the filter cost me over $200. I could get the same one for under $100, but they needed it that day. I finally got my truck back and thought everything was good. I was wrong! In May of 2023, I was charge $243 from enterprise for the rental I had. I have now been dealing with this for about 2weeks. I have spoken with Dodge and Enterprise several times. Enterprise told me there is nothing they can do. Enterprise will charge the renter for the vehicle if the company doesn’t pay the bill, even if it has been 7 months later! Auto Star said they would look into it. I have spoken with them several times about this matter, and I am now getting the voice mail treatment and no call back. The bottom line is don’t use Auto Star of Waynesville. You are better off and cheaper going somewhere else in the end. More