AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

The service department is well run and the employees are always courteous. Scheduling a service appointment is easy. always courteous. Scheduling a service appointment is easy. More

Back in October of 2022, I took my 2018 Ram 2500 to Waynesville Auto Star for warranty work. It sat in parking lot for about 3 weeks because they had a Colorado on the rack, but they had 3 racks. I had Waynesville Auto Star for warranty work. It sat in parking lot for about 3 weeks because they had a Colorado on the rack, but they had 3 racks. I had to finally go speak with service manager and tell them I needed a rental. He didn’t have one on the lot and called enterprise. I picked up the rental from enterprise on smokey park. They finally got my truck in the shop the next week. A few days later I was told that it needed a filter that was not covered by the warranty. Obviously the filter cost me over $200. I could get the same one for under $100, but they needed it that day. I finally got my truck back and thought everything was good. I was wrong! In May of 2023, I was charge $243 from enterprise for the rental I had. I have now been dealing with this for about 2weeks. I have spoken with Dodge and Enterprise several times. Enterprise told me there is nothing they can do. Enterprise will charge the renter for the vehicle if the company doesn’t pay the bill, even if it has been 7 months later! Auto Star said they would look into it. I have spoken with them several times about this matter, and I am now getting the voice mail treatment and no call back. The bottom line is don’t use Auto Star of Waynesville. You are better off and cheaper going somewhere else in the end. More

Great job communicating status of repair. Got the job done quickly and reasonably priced and took care of a recall as well. Got the job done quickly and reasonably priced and took care of a recall as well. More

Kept me informed. Was ready when promised. Work was done as as I expected. Service rep very pleasant. Was ready when promised. Work was done as as I expected. Service rep very pleasant. More

They were professional, courteous and efficient. Everyone was a pleasure to deal with. Can't ask for better service. Everyone was a pleasure to deal with. Can't ask for better service. More

Parts mgr helped out with leak in roof by allowing me to park in svc bay to remove dr side roof panel to visually inspect to see what part I needed for him to order. Thanks park in svc bay to remove dr side roof panel to visually inspect to see what part I needed for him to order. Thanks More

Idk 5 Service manager honest mechanic did good work found service manager to be honest as well as helpful. Did not try to sell work car did not need service manager to be honest as well as helpful. Did not try to sell work car did not need More

Great work as always, Fast All the employees I had contact with were very courteous and friendly . contact with were very courteous and friendly . More

Quick service and fixed the problem the first time. Would recommend to friends and family. Would recommend to friends and family. More

Use to have my work done there all the time but seems to have gotten a little costly. I realize that everything has gotten more costly. I know parts and labor cost more now but one service that I need done have gotten a little costly. I realize that everything has gotten more costly. I know parts and labor cost more now but one service that I need done has more than doubled, in just a couple of years so may have to look elsewhere. More