AutoTrek

Money over safety Had a great experience with Shawn until we had the vehicle we were interested inspected. It came back needing almost 2500 in work. Tie rods had play l Had a great experience with Shawn until we had the vehicle we were interested inspected. It came back needing almost 2500 in work. Tie rods had play leading to uneven tire wear, gaskets were leaking, steering rack needed replacement. Shawn said he would see what he could do. Instead of doing anything, he gave us some complete crap story about how his mechanic said tie rod play after 40k is normal, which I confirmed with Toyota is not true, and that the gaskets were seeping not leaking which he also claimed is normal. They basically tried to convince us that it was all normal and didn't need any repair. Mind you, tie rod goes out, you lose steering. Glad the life of my toddler and the baby I'm pregnant with is less important than a sale. I'll be reporting their business to the bbb for giving customers dangerous information to try and save a buck. And we passed. Don't buy the 2006 Sienna unless they repair everything it needs... More

Satisfied Customer Autotrek delivered what they promised. Their online finance and research tools helped me find the vehicle I wanted, at a price that works within my Autotrek delivered what they promised. Their online finance and research tools helped me find the vehicle I wanted, at a price that works within my budget. Everyone was friendly, the sales consultants seemed knowledgeable, and the entire transaction saved me time and hassle. More

False hope Very disappointed in this dealer. We put our faith in Charlotte to find us the perfect truck and when she did, we agreed to purchase it from out of s Very disappointed in this dealer. We put our faith in Charlotte to find us the perfect truck and when she did, we agreed to purchase it from out of state. The delivery was going to cost $1145 so we asked if we could fly out and pick it up in 3 weeks. She stated that the dealer in Oregon didn't have room to keep it on the lot that long and promised we would have the vehicle in 10 days. Eighteen days later, the vehicle was finally dispatched for pick up from Oregon and we received it four days and $600 later than if we had flown out and picked it up ourselves. She also screwed up our taxes which ended up costing another $2119 and made promises of getting us wholesale prices on anything we needed for our truck. We checked her prices on tinting and they were $100 more than retail More

Disappointed I have paid with cash for several years there fore no credit . I bank with Sooner Credit Union and applied for car loan. Was told I had to go thru Jos I have paid with cash for several years there fore no credit . I bank with Sooner Credit Union and applied for car loan. Was told I had to go thru Jose at AutoTrek,. I spoke with Jose once told h what I was looking for said he would call me back. He never did. I spoke to person at Sooner Credit Union told them never heard from Jose at AutoTrek They told me Jose told them he has called me several times, and I can't make up my mind what I want. Not true! Too bad Soopers Credit Union will not let you go to someone else as a car dealer. More

Bad service, Bad product I purchased my first car through Autotrek. I am very disappointed in the service, and vehicle I received. It was important for me to go through this p I purchased my first car through Autotrek. I am very disappointed in the service, and vehicle I received. It was important for me to go through this process on my own as a first time car buyer. I let Jose know that I would definitely be nervous about the process. Jose found my car for me, a 2007 Acura TL. I was in love with it. I took it home, and noticed that the power steering wasn't working. I had my dad an my brothers look at it, and they noticed that the serpentine belt was in very poor condition, an engine mount cap was nearly gone, and the fender looked like it had been repaired in a home shop, granted I did look at the car before I purchased it, and I just didn't pay much attention to it, I had put a huge amount of trust into the dealership, that was my biggest mistake. Jose had also failed to point out any of these flaws before I purchased the car. I took back my car to get the power steering fixed, and sure enough when I got the car back the power steering still did not work correctly. The car had large chips in the windshield as well. Autotrek sent someone out to my house to fill the chips... They never showed up. Dean the owner of Autotrek set me up with a temporary vehicle which was a very nice car, I do appreciate those efforts. Unfortunately when I got the car back there was a crack in the windshield and a small dent in the front bumper. At that point I just wanted my car, and I never wanted to deal with Autotrek again. Since June 2014, I've had to replace my tires, which literally fell apart, I've had to buy a new battery, the cheaply replaced steering column make a whining noise when I turn, and my trunk doesn't open. All of these problems conveniently happened after my 3 month warranty was up. I would not recommend Autotrek to any first time car buyer. It is unfortunate that Eagle Legacy credit union will not allow you to go through any other dealership using the first time car buyer program. More