Autohaus BMW - Service Center

Rear brake replacement and Detailing Michael Crader was my service advisor. When I arrived he processed me quickly and provided a loaner car and I was on my way. When my car was not fin Michael Crader was my service advisor. When I arrived he processed me quickly and provided a loaner car and I was on my way. When my car was not finished that day he called about 5:15 pm to update me on the status. The next day he called about noon to tell me the car was ready. I picked it up about an hour and a half later. As a result of the detaining my 12 year old BMW looked like new and the brakes work fine. I could not ask for better service More

Amazing Customer Service My car was in the shop over a holiday weekend and Autohaus let me keep a loaner over the long holiday weekend so I was not inconvenienced. Mike was v My car was in the shop over a holiday weekend and Autohaus let me keep a loaner over the long holiday weekend so I was not inconvenienced. Mike was very helpful and is always friendly. I am a repeat customer and he knows me by name and knows details specific to my car. More

Mike got it done! I had my car towed to Autohaus due to really rough and erratic idling, high pitched noise and the engine light had come on. On the very busy Monday m I had my car towed to Autohaus due to really rough and erratic idling, high pitched noise and the engine light had come on. On the very busy Monday morning after the Thanksgiving Holiday the service department was slammed and I didn't have an appointment. Mike was able to take my ticket, "sing" while he entered my ticket and get me in a loaner vehicle quite quickly. Within hours he called with the news that my car was finished and ready for pick up. A hose had come loose and caused all that. Phew! This is the second time Mike handled an issue for me in short order with a great attitude and professionally. I find Autohaus to be a great business all around. I first came with my previous BMW years ago after no other BMW service in town could figure out it's issue. Autohaus figured it out first try. Then a few years later I bought my current BMW from them. I have only had great experiences with Autohaus employees. More

Extra Effort Took my car in due to oil consumption, Chris and service are monitoring. Chris reminded me of tire change for the season and in 48 hours had my winte Took my car in due to oil consumption, Chris and service are monitoring. Chris reminded me of tire change for the season and in 48 hours had my winter tires in and ready for install so didn't have to come back. Might seem like a small thing but time is valuable for all of us, thanks for the efficiency and extra effort . More

Patti is phenomenal simply put Autohaus got it right when hiring Patti at Autohaus. She is personable, experienced and professional. She made me feel relaxed and calm even though I Autohaus got it right when hiring Patti at Autohaus. She is personable, experienced and professional. She made me feel relaxed and calm even though I was spending money for service repairs. More

Great service Linda has always been a great help over the many years that we have worked together. She always returns calls promptly and provides great answers and Linda has always been a great help over the many years that we have worked together. She always returns calls promptly and provides great answers and advice. More

working with me to straighten our a Dinan problem Dinan computer problem has been ongoing for some time. Staff at Autohaus has been extremely helpful in getting this resolved. Dinan has also been very Dinan computer problem has been ongoing for some time. Staff at Autohaus has been extremely helpful in getting this resolved. Dinan has also been very cooperative. More

Best service to date. A few days ago my car started making a rather loud machine gun noise emanating from the blower. I explained the noise to Chris Clem. He is professio A few days ago my car started making a rather loud machine gun noise emanating from the blower. I explained the noise to Chris Clem. He is professional, yet personable, straight forward, but at no time condensing. I have not always received the best service at this dealer. However, every time I work with Chris we have mutual resolution. Chris Clem rocks! More

Amazing! Astonished! The best!! Wow. I must say I am extremely pleased with my last visit to Autohaus BMW. My service member was Patti and I am totally blown away by how helpful, swe Wow. I must say I am extremely pleased with my last visit to Autohaus BMW. My service member was Patti and I am totally blown away by how helpful, sweet and genuine she was in the process of fixing my vehicle. She found out every single piece of information I needed very quickly and got back to me in record timing! I gave her my budget amount and asked her to please work with me and SHE DID JUST THAT!! I am beyond satisfied with Patti and I will NEVER EVER go through another service member simply for the fact that she was truly amazing and extremely helpful! She informed me every time she found out new information, and did not fret to call me and inform me, WHICH WAS OH SO AMAZING! Literally the best customer service experience I have ever had! I am not sure what y'all are paying this woman but DOUBLE IT!!! She is a keeper and I look forward to doing business through her again!! Thank you Patti, your the best!! More

Consistently great! I've had a number of issues related to wear and tear on my 2004 Z4 and Dan has been exceptional in helping to diagnose the problem, explain the issues I've had a number of issues related to wear and tear on my 2004 Z4 and Dan has been exceptional in helping to diagnose the problem, explain the issues, and find cost effective ways to address them. I know it is in good hands when it is in his care. More