BMW 525i with over 262,000 miles was making a groaning sound, however, all fluid levels were adequate. Ultimately, the air conditioner stopped running. Vehicle was due for periodic maintenance inspection as well as state safety inspection and emissions test. Mike Crader assessed the situation, set me up with a new loaner and provided me a timely follow-up regarding troubleshooting results. Mike's maintenance team turned to, ordered a radiator booster fan, refilled the Freon, and pressure checked the air conditioner. Problem solved. Next the team turned to replacing the two rear wheel hydraulic break lines and two worn tires, completing the state inspection and emissions test. Finally, they replaced the driver's door seal, windshield wipers and hood support struts as I requested. All of this was accomplished within 2 days and I was back in my vehicle merrily driving away confident of the work that had been done, knowing I was driving a much safer vehicle in compliance with all state regulations. Did I mention they kindly washed the vehicle without being asked to do so? Thanks much Mike. Job well done!