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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,383 Reviews

2,383 Reviews of Autohaus on Edens - Service Center

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September 14, 2024

had to keep the loaner over night. was hoping to have my car returned the same day service was done. More

by ABERG0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
September 13, 2024

Clean nice place with friendly and helpful staff. Good communication about services performed or proposed. More

by vbsmelyansky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Tom Lood has been my Service Advisor for 13 years. Because of his dedication and professionalism, I will continue to visit Autohaus on Edens. He has taken the time to get to know me and my car needs More

by the5toriumis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Very kind and responsive. My only suggestion would be to elevate the waiting room in terms of snacks, drinks; making it feel more inviting. I wanted decaf coffee but that More

by jetson1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Morsy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alejandro Sanchez
September 13, 2024

John was very knowledgeable and helpful, he answered all of my questions and took care of the issue right a way. More

by atoreta76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Morsy
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Amazing personalized service! ! Tom, Ken and team go above and beyond to get everyone, not just me, back on the road! More

by HappyCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TB, Cindy
September 12, 2024

Friendly fast service most of the time but the prices can be quite high depending on the service or repair. More

by RAMSEY184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
September 11, 2024

John, Justin, and AutoHaus are awesome! !! Great work, very timely. Very pleased, will be back. More

by Jason Mick
Recommend Dealer
Yes
Employees Worked With
John Morsy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Mick
September 09, 2024

Usually happy, this time I was misinformed, misled about pricing and service rendered. Left a very bitter taste on service. Question whether I will return to Autohaus after 25 years of Mercedes ownership on More

by patrick.haris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
September 08, 2024

Very professional and efficient service. I was well informed of the services my car needed and the work was completed timely. More

by ROBERT.S.SPENCER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Gomez
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