Autohaus on Edens - Service Center

great It was a very good service appointment , very fast and very professional,. He did a great job to make an updates and explanations about the appointme It was a very good service appointment , very fast and very professional,. He did a great job to make an updates and explanations about the appointment More

Great fast very pleased Sent my daughter to the dealership, she was in and out in no time. Cindi was great, I have called to check on my daughter and found out she was all Sent my daughter to the dealership, she was in and out in no time. Cindi was great, I have called to check on my daughter and found out she was all out and done. More

yearly maintenance great service was told it would take 2 hours and it took exactly 2 hours Car was cleaned inside and out no issues at all great service was told it would take 2 hours and it took exactly 2 hours Car was cleaned inside and out no issues at all More

Excellent customer service My service advisor Ernie Bonilla has been excellent. I had a coolant issue on my GLC 300 which was serviced few months back. Ernie was kind enough to My service advisor Ernie Bonilla has been excellent. I had a coolant issue on my GLC 300 which was serviced few months back. Ernie was kind enough to look at my car and get it fixed within few hours. Thank you guys. I truly appreciate it. More

had problem with my car tires Excellent service , friendly and professional staff, we had great experience, Mr Prem parikh was exceptional and very help full , he went extra and Excellent service , friendly and professional staff, we had great experience, Mr Prem parikh was exceptional and very help full , he went extra and beyond to make our experience easy and efficient . More

Scheduled Service Tom and the entire staff was very professional and courteous. Much better than other dealerships. Would recommend this dealership to others. Facilitie Tom and the entire staff was very professional and courteous. Much better than other dealerships. Would recommend this dealership to others. Facilities are clean and friendly. More

Prem (srvc advisor) is awesome Sometimes cars have problems that occur sporadically. This is particularly true with electronic parts in modern cars and solving these issues require Sometimes cars have problems that occur sporadically. This is particularly true with electronic parts in modern cars and solving these issues requires patience. Prem helped solve problems that others could not. More

Great service I am grateful for Ken at Autohaus on Edens for always going above and beyond to take care of anything that I ever need. He treats me like family!!! I am grateful for Ken at Autohaus on Edens for always going above and beyond to take care of anything that I ever need. He treats me like family!!! More

Friendly and convinient service. I used complimentary car, so no need to wait. It was a new car similar to mine. The people are knowledgeable and friendly. The service was timely and I used complimentary car, so no need to wait. It was a new car similar to mine. The people are knowledgeable and friendly. The service was timely and convenient. More

Poor communication and terrible service I brought my car in on the Tuesday before Thanksgiving, for the Takata airbag recall. Intake was prompt and efficient and I was given a loaner. I wa I brought my car in on the Tuesday before Thanksgiving, for the Takata airbag recall. Intake was prompt and efficient and I was given a loaner. I was also told that, aside from the recall, my car would receive a multi-point inspection and I qualified for a $500 MB credit if I had a certain amount of work done. I was told the work should take a few hours. Briefly, I was still waiting for my car on Friday. In anticipation that the car would be finished by Friday, and I was not going to be around on Friday to bring back the loaner, I gave the loaner key to a porter so he could drive my car to my house and pick up the loaner, when my car was done. Prem agreed that this courtesy made sense. I arrived home late Friday night to find that I did not have my car, and, of course, could no longer use the loaner since I had surrendered the key to the dealer. Nor was there any message from the dealer as to when I might expect my car to be returned. Not until Saturday, after I left a scathing message with service did I receive a text from Prem stating that my car would be returned later on Saturday. If a multipoint inspection was done, no one ever advised me of the results. More