Autoland Chrysler Dodge Jeep

3000 miles on my 2014 Durango and horrible service I had a noise coming from my front driver's side wheel and the car was pulling to the left when in high speed so I decided to go to their service cent I had a noise coming from my front driver's side wheel and the car was pulling to the left when in high speed so I decided to go to their service center. I called for an appointment on a Saturday, but when I got there they told me that they didn't have staff to look into my car's problem. On the following week, I called and made another appointment. I took a day off work and got there at 8:20am. They got my car and after about 40 minutes came telling me my alignment was all off and that the DOT# of one of the tires was different suggesting I had replaced it and that somehow that would've voided the warranty. They wanted to charge me $345.00 for an alignment job. I argued that the car was under warranty and that they should do it for free, but no luck. I drove to the dealership where I had bought the car for them to explain why the DOT# was different and clarify the issue. When I got there the technician was friendly and told me that the DOT# matched in all four tires and that the car had a warranty of 12 months for such cases, but they did not have an alignment machine at their location, but that they could take the car to another dealership in their group that had it. I told them that I would go back to Autoland. When I got back to autoland, I told the guy the numbers all matched, he gave me a lame excuse and said he needed to talk to his manager, who came back with him to talk to me. He said they could not do the alignment because this time the factory markings were off under the car. I had to argue with them for 20 minutes until they told me they would do it as a courtesy. They made me wait for 2 hours and told me they had the service done, but the car is still pulling to the left when the car in high speed, which means they made me wait and did nothing to the car. I have already called Chrysler to complain and make them aware of the type of scam artists they had representing their brand at Autoland. I love the car, but I live 20 miles away from the second dealership and am not that confident, I'll be replacing this car with another Chrysler brand when the time comes. More

Oil Change and tire rotation The service tech was pleasant and helpful. I felt the service took exceptionally long (over 2 1/2 hrs). Concidering I made an early appointment it was The service tech was pleasant and helpful. I felt the service took exceptionally long (over 2 1/2 hrs). Concidering I made an early appointment it was not a long process procedure that needed to be done. More

costumer service I have to say that the seller Mike wyebe is the best, My wife and I had a very good experience with him when we made a lease with Autoland I have to say that the seller Mike wyebe is the best, My wife and I had a very good experience with him when we made a lease with Autoland More

Fabulous and fast I wish all the experiences buying cars were like this one. I strongly dislike the salesman going back and forward to the manager with different prices I wish all the experiences buying cars were like this one. I strongly dislike the salesman going back and forward to the manager with different prices and never getting the price that the car is advertise for. My hat off to Santigui and Anthony, continue your excellent work. More

A++++ My husband and I went to Autoland wanting an small sized SUV with a very specific price in mind. The sales woman, Vanessa, was more than accommodating My husband and I went to Autoland wanting an small sized SUV with a very specific price in mind. The sales woman, Vanessa, was more than accommodating. She understood and respected our price range and worked with us to find the perfect SUV for us. At no time did we feel pressured to spend over our budget or to buy a bigger model SUV than we intended. She was extremely friendly, knowledgeable, and forthcoming regarding all aspects of the sale. Her manager Mike Jr., was also very accommodating and helpful with any other questions we had. The process was fairly quick and either Vanessa or Mike kept us updated during the whole process about what we will be doing next and what we had left to do. Our whole experience was great and I will most certainly be back for our next vehicle. Very happy customer! More

BEWARE FRAUD!!!!! Sold me a "certified" used 2010 Grand Caravan that is a piece of crap. Main computer went after 7 days due to water damage. There ar FRAUD!!!!! Sold me a "certified" used 2010 Grand Caravan that is a piece of crap. Main computer went after 7 days due to water damage. There are other problems with this so called certified used van I'm being told I now have to pay to have repaired. It never should have left the lot in the condition it is in. They will be so kind as to take it in as a trade. Gee nice as I'll be out a few grand. Certified is nothing but a scam. Even Chrysler told me they have nothing to do with the process as the deanship likes to claim they do. It's nothing more than some pencil pusher with a pen and clipboard checking off boxes. BEWARE!!!!! More

Went in to lease a new toyota. Godfrey was very friendly and helpful and found something that worked for me that day. I was with my husband and daughter and we were all treated very well. Loved the popcorn, and helpful and found something that worked for me that day. I was with my husband and daughter and we were all treated very well. Loved the popcorn, drinks, and playroom. I felt that Godfrey went the extra mile for us and really listened to what we wanted and what we could afford. More

Yes I have always appreciated my services on the sales and services areas. They are very attentive with your needs and request and always do an excellent job and services areas. They are very attentive with your needs and request and always do an excellent job More

EVERYONE IS VERY INVITING AND HELPFUL. WHEN I ARRIVED THE NEXT MORNING IN A SNOWSTORM, EVERYONE ASSISTED IN GETTING MY VEHICLE WARMED UP AND SNOW/ICE FREE. NEXT MORNING IN A SNOWSTORM, EVERYONE ASSISTED IN GETTING MY VEHICLE WARMED UP AND SNOW/ICE FREE. More

As is with almost all dealerships, this dealership is pressuring you to buy a vehicle. I could never fault the salesperson who I really can't remember the exact 1st name, but it's close to Santigul (or w pressuring you to buy a vehicle. I could never fault the salesperson who I really can't remember the exact 1st name, but it's close to Santigul (or whatever it is). He's been very helpful and was really friendly in determining what I want. He was so accomodating with the test drive and he even asked me if I wanted to drive the car more. Although it's not the exact car I want, I was pretty sure I'll make a deal with them as my 1st impression was pretty good. I even went on to give them my credit application, and my credit card for a deposit for a car they can do a dealer trade with. But the problem started when his Manager, Jerome, came to see me. He was telling me that the option I wanted is impossible and was arguing with me even though, the feature (2nd-row bench seat) is standard with the Durango RT. I'm not sure if they just don't want to help me with what I really want, or just flat-out lying to me. In the end, he doesn't want to budge and kept arguing with me that option is not available, I just fumed and told him I can't deal with them. I quickly deicided I don't want to do business with them as that's not how you deal with your customer. I work in a customer service and sales environment and I understand a Salesperson's desire in closing a sale, but that's not how a person should treat a customer. I was asking to give them my keys but obviously they still want to make a sale with me and kept on delaying in giving me my keys and credit card. In the end, when I insisted with Anthony, to give me my keys and credit card, he shouted at me and told me to "Get the xxxx out, you're rude", when in the 1st place, I wasn't the one who was trying to argue and just want to, per his words, get the xxxx out of there, because of the way they treated me. Now, even though I already told them I don't want to do business with them, I received an alert from my LifeLock Subscription that they still ran a credit check. In which I will file a complaint with the Better Business Bureau. The regular Salespeople there are friendly, but if you get past them and speak to the "higher-ups", good luck in having a respectful conversation. Either they just don't know the features of the car they're selling... Or just flatly lying to you and forcing you to buy a car from their lot. More