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Autoland Chrysler Dodge Jeep - Service Center

Springfield, NJ

4.6
175 Lifetime Reviews Review Dealership

175 Reviews of Autoland Chrysler Dodge Jeep - Service Center

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January 27, 2021

"I want to thank Tony McCoy for the excellent customer..."

- jonesl

I want to thank Tony McCoy for the excellent customer service he showed me last weekend. They couldn't find the problem because the car stopped making the noise. Tony kept me informed throughout the day. They arranged shuttle service to and from my house. Thumbs up !

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Recommend Dealer
Yes
Employees Worked With
Tony McCoy
September 15, 2020

"Excellent Customer Service specially from Junior. I was..."

- jennymolina12

Excellent Customer Service specially from Junior. I was buying a Toyota CHR there and he was excellent very good person. I’ll recommend fríends to go with him.

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Recommend Dealer
Yes
Employees Worked With
Junior
March 12, 2020

"He did a great job. He made sure to keep me informed..."

- Anthonywill222

He did a great job. He made sure to keep me informed about my Dodge. It was very easy to talk to him and get everything done that I needed for my SUV.

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Recommend Dealer
Yes
Employees Worked With
Junior
March 03, 2020

"Multiple Trips For Same Issue, Still Not Resolved"

- joshuac

Avoid this service department. Huge waste of time. Thought I would try them out because they're closer to my home than my normal dealer, and what a mistake that was. They are more interested in telling you why they can't help you and almost seem to enjoy wasting your time. Brought my truck in for diagnosis, and to check on a vibration. They couldn't fix the vibration, and I had to return anyway once the other part came in. I brought it back a second time to get fixed when the part came in, and waited two hours in the waiting room to be told the part was broken when they opened the box. Called two weeks later wondering why I hadn't been called to reschedule - turns out it was because they forgot to order the part. Tried getting an appointment on a weekend (the only time available for me at that time) and was told they couldn't do that, but I was welcome to come in and wait all day just to see if they would be able to fix it at some point. No appointment made - Jason just wanted to waste my time. Needless to say, I waited three more weeks instead for when I had time to come in on a weekday (for a third time). Waited three more hours for the car to be pulled around, where Jason said "All fixed!" and gave me the keys. Checked the problem in the lot, noticed it was not in fact fixed, and when I walked back into Service, he told me I would need to make an appointment to have it diagnosed (?! isn't that what I did for my first appointment??), but wouldn't be able to wait for it, so I'd have to come back a fourth time. He was not apologetic, he just wanted me gone. So three visits later and my problem still exists. I am more than happy to never come back to Autoland again, which is too bad because I've driven Dodge for years, and have turned my sister, mom, and 3 other friends onto Mopar as well. Crazy how much business you lose from just one awful experience.

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Recommend Dealer
No
Employees Worked With
Jason
November 16, 2019

"I received my vehicle back in one day!"

- lesflo

I received a call when my vehicle was ready and someone returned my message the following day. Junior was very helpful and answered all my questions.

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Recommend Dealer
Yes
Employees Worked With
Junior
November 10, 2019

"Junior has done a great job addressing my concern and had..."

- Alex S

Junior has done a great job addressing my concern and had my vehicle thoroughly inspected. He was courteous and kept updating me with latest status. Thanks!

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Recommend Dealer
Yes
Employees Worked With
Junior
November 08, 2019

"Excellent Service Experience!"

- Mikeyc295

I had to bring my Dodge Charger in a few times for issues that I had with the transmission. Junior and Darrel were very professional, helpful and knowledgeable about the issues I was having with it. They took the necessary steps to rectify the situation in a very fast and professional manner. Although is not completely repaired yet, it will be soon. Junior has called me on a weekly basis to keep me updated on the status of my repair and that everything was approved by the company to move forward in repairing the issues. Highly recommend Junior and Darrel to anyone seeking the help they need.

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Recommend Dealer
Yes
Employees Worked With
Junior, Darrel
November 06, 2019

"it took a few days but it so far the car is running right"

- Edmourato

it took a few days but it so far the car is running right Junior always kept us informed He called us every day and apologized for the delay and gave us an up date on the feed back from Chrysler Corporate and the in house technician.

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Recommend Dealer
Yes
Employees Worked With
junior
October 23, 2019

"Faster attention "

- Mila

They fix my car attention is good and faster, it was a recall I got there with not appointment they took me and fix it

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Recommend Dealer
Yes
Employees Worked With
Colombian Guy
October 11, 2019

"Service "

- Neg_1

We always experience great customer service at Autoland. We are loyal customers & are always satisfied with Sales & the Service department. I would highly recommend Autoland.

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Recommend Dealer
Yes
Employees Worked With
Santigui in Sales
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