Autoline of VA

2011 Lexus RX My car was totaled and I was looking for a car. I started to look online and did my research. I found one exactly same color with mine and decided to My car was totaled and I was looking for a car. I started to look online and did my research. I found one exactly same color with mine and decided to go check it out. I arrived at the dealership and met Ike. He was very helpful and friendly. He let me test drive the car and I loved it. It was driving smooth. I decided to go ahead and purchase. Then I met with finance manager Tony. He got me approved instantly and I was on my way in less than 30 minutes. Staff was friendly and professional. I definitely recommend Autoline. More

Excellent service! I came today to look at 2018 Ford Edge and very impressed with the service I received. I ended up purchasing the car! Kobe is personable and respectful. I would recommend anyone to this de and very impressed with the service I received. I ended up purchasing the car! Kobe is personable and respectful. I would recommend anyone to this dealership. More

Good Quality cars and Excellent Customer Service !!! Also They provide free warranty with cars which is BIG PLUS for car purchase. I highly recommend them Also They provide free warranty with cars which is BIG PLUS for car purchase. I highly recommend them More

Very happy with my choice of car They were straightforward and helpful. They explained me all the options without trying to do a lengthy sales pitch, and I'm very happy with the car I They were straightforward and helpful. They explained me all the options without trying to do a lengthy sales pitch, and I'm very happy with the car I purchased. It was a great price and in excellent condition. More

My husband and I bought a 2008 BMW from this dealership back in August 2019, what seemed to be a good car, we came in took it for a drive and it it was great. We negotiated the price because we were on a v back in August 2019, what seemed to be a good car, we came in took it for a drive and it it was great. We negotiated the price because we were on a very tight budget but still loved the car, they offered to take the “free” warranty off to reduce the price. WORST MISTAKE EVER! After 30 days of having the car the engine failed and because we didn’t have a warranty they basically told us we had to deal with it on our own. They sold us a crap car and took advantage of the fact that we were on a budget and so they took out the warranty immediately. After taking it to a BMW dealership and they told us that the car was in bad shape and shouldn’t have been in the lot. Don’t trust anything they say! The cars might look shiny and new but internally they’re crap. Because we can’t afford $21,000 for a new engine we have to sell the car for parts, basically waisting the $8000 we bought the car for. More

Kia Optima This is a great place to purchase a car. My friend purchased a car from here and recommended me to come here. I saw Kia Optima I was looking for to do This is a great place to purchase a car. My friend purchased a car from here and recommended me to come here. I saw Kia Optima I was looking for to do Uber and came here to check it out. Brian was my salesperson. He is very professional and nice. He took the time to show me the car and let me test drive. I loved the car. I applied for financing and got approval instantly. love the car it is beautiful More

Absolute joke of a business! Had a pretty rough experience with Brian at this location. I attempted to purchase a car and pay cash and after a couple days back and forth I called Had a pretty rough experience with Brian at this location. I attempted to purchase a car and pay cash and after a couple days back and forth I called him and explained I was ready to pay. When I stated I would be paying then entire amount with a credit card over the phone (im out of state) he stated he would have to pay 2% for anything over $2000. I stated it was the only means I have to pay for it as its for a company. He stated there was nothing he could do. I called back and asked to speak to the sales manager--after being interrogated by the person that answered the phone he simply transferred me back to Brian...Not the sales manager...I'm curious if the management team is aware they lost a deal over less than a couple hundred dollars. I'm grossly shocked at the lack of customer support based on the previous reviews. I hope to be contacted by management to find out what Brian is telling me isn't common of the company and simply misinformation by him. UPDATE: After being unable to be transferred to a manager I wrote this review...within 5 minutes of the review the manager called me to help facilitate the deal....after the damage was done and I was no longer interested he asked me to take the review down (the entire point of the call). UPDATE: The "general manager" had the audacity to text me and demand I take my negative google review down--after I refused he badgered me by calling me a fraud and then posting it as the response on google. Unprofessional, childish, and certainly not recommendable to say the least! Hopefully my review reaches potential customers before they invest their hard earned money into their business. More

Great experience Purchased the vehicle from Mike after numerous calls and texts because we were traveling from out of state. He was prepared and made the process quick Purchased the vehicle from Mike after numerous calls and texts because we were traveling from out of state. He was prepared and made the process quick and easy. When a small issue arose post purchase, Brian ensured it was made right quickly and to our satisfaction. Great quality vehicles at fair prices with fantastic customer service! More

STAY AWAY This isn't the place for first time buyers. I have great credit and needed to get a car before I go back to work/ school in the fall. I worked with Ha This isn't the place for first time buyers. I have great credit and needed to get a car before I go back to work/ school in the fall. I worked with Hazan and he was fine but never gave the full story as we were going through the process. All xxxx broke loose when we got down to getting my finances taken care of with the bank. They couldn't keep their story straight about what they needed from me. I was told last night by Hazan and Freddie that it's a done deal and I can bring home the car today because last night the finance person and the rest of the team wouldn't stay and finish up the paperwork. Also Hazan lies and said they left but saw them standing outside. But then came out and told us they still needed to speak to the bank, and again changed their story. Today I call and they say that the bank needs to verify my employment which were given proof of. But then changed the story and said to come down sign the papers, take the car home and if the bank couldn't verify my employment they would ask me to bring the car back. However when we first pulled my credit score they made it seem like it was all a go like they did last night before I left. Hazan tried to get us to leave a $500 deposit in order to hold the car but we didn't give them the money. I bet a lot of other people may have had better experiences with this dealership but their not as helpful as they make it seem. We spent the entire day there just to leave frustrated and empty handed with no real answer. Hopefully they get better customer service because they are seriously lacking in that department. Below is text messages from Hazan clearly telling me I could come and pick the car up today after sending that I called and wanted an answer about why we couldn’t take it home last night. The rest of the conversation happened over the phone and in person. I was just sent a text threatening to report me for providing "false information". As you can see below because I hung up on Tony he's trying to scare me into coming and complying with their demands. He said on the phone that I didn't have to buy the car and that's exactly what I'm doing. I was told to provide a job letter by Hazan and the finance manager and have proof of that too. I was also told by Hazan to provide the amount I will be making at my job for this year. I have emails and texts from my employer as well to prove that I didn't just write it up myself. Jokes on them! I tried multiple times to post pictures of the text messages to Google but haven't been posted. Not sure if the business has to approve. Good luck to everyone else to deals with these people. I can't believe they had the audacity to send me threatening text messages. They also said it in their response to my Google review which is the same as above. More

STAY AWAY This isn't the place for first time buyers. I have great credit and needed to get a car before I go back to work/ school in the fall. I worked with Ha This isn't the place for first time buyers. I have great credit and needed to get a car before I go back to work/ school in the fall. I worked with Hazan and he was fine but never gave the full story as we were going through the process. All xxxx broke loose when we got down to getting my finances taken care of with the bank. They couldn't keep their story straight about what they needed from me. I was told last night by Hazan and Fredie that it's a done deal and I can bring home the car today because last night the finance person and the rest of the team wouldn't stay and finish up the paperwork. Also Hazan lies and said they left but saw them standing outside. But then came out and told us they still needed to speak to the bank, and again changed their story. Today I call and they say that the bank needs to verify my employment which were given proof of. But then changed the story and said to come down sign the papers, take the car home and if the bank couldn't verify my employment they would ask me to bring the car back. However when we first pulled my credit score they made it seem like it was all a go like they did last night before I left. Hazan tried to get us to leave a $500 deposit in order to hold the car but we didn't give them the money. I bet a lot of other people may have had better experiences with this dealership but their not as helpful as they make it seem. We spent the entire day there just to leave frustrated and empty handed with no real answer. Hopefully they get better customer service because they are seriously lacking in that department. Below is text messages from Hazan clearly telling me I could come and pick the car up today after sending that I called and wanted an answer about why we couldn’t take it home last night. The rest of the conversation happened over the phone and in person. I was just sent a text threatening to report me for providing "false information". As you can see below because I hung up on Tony he's trying to scare me into coming and complying with their demands. He said on the phone that I didn't have to buy the car and that's exactly what I'm doing. I was told to provide a job letter by Hazan and the finance manager and have proof of that too. I was also told by Hazan to provide the amount I will be making at my job for this year. I have emails and texts from my employer as well to prove that I didn't just write it up myself. Jokes on them! Trying to upload the texts but for some reason not posting on my google review which is the same as above. I don't want others to go through the same thing. More