Brandon Byrd was friendly, personable, and professional. He was also thoughtful throughout my experience. It was a very cold evening. He brought the car around to warm it up while we talked through the preliminaries. Even though I came pre-approved for a loan, Brandon was aware of a better interest rate and directed me there. During the test drive, he answered questions and offered explanations of features that were new to me. After the sale was final, he took the time to help set up the bluetooth option for my iphone. I highly recommend Brandon Byrd at Ricart Used Car Factory.