Autonation Chrysler Dodge Jeep RAM South Columbus - Service Center

Quick and professional. I appreciate how they work around my schedule and had an opening for my truck. I appreciate how they work around my schedule and had an opening for my truck. More

Well first off, I pulled into the bay where they receive your vehicle to work on with 4 desks with workers at each desk in the middle. I stood there for about 2-3 minutes before anyone even acknowledged I w your vehicle to work on with 4 desks with workers at each desk in the middle. I stood there for about 2-3 minutes before anyone even acknowledged I was there. None of them were on the phone with customers, nor had a customer at their desk. I would have been fine with a “give us one second sir and we will get right with you.” But some looked at me and just went back to what they were doing. Then when I gave my keys to the gentleman that took the truck to fix a recall, he reached in there and just started my truck right up. I have a 2500 Cummins which you all know is a diesel. Your workers are supposed to be the SME or “Subject Matter Experts” and should know the basics of Diesel engines… YOU SELL THEM!! There is a little squiggly lookin or curly cue line on the dash board that you have to wait for to turn off before you start the truck. This is BASIC knowledge of diesels. You expect me to trust you to work on my truck and are actually capable of doing great work but you don’t even know how to start the xxxx thing correctly!!! I almost chewed the guy out and said “not your truck what do you care right???” You are the dealership and you can’t even teach your workers the proper way to start the xxxx truck but have the gall to charge your customers with the prices you have. Or is that the goal, to hurry up and make things break so the customer has to come back to get it fixed? We all know that only once isn’t going to break the truck but look in your records and see if this is the first time my truck has been to your dealership and you will see that it isn’t. It happened then too. I just thought you had one worker that just forgot or something. It is a reoccurring problem with different workers letting me know you have untrained people handling my personal vehicle. This part might be a little nit-picky but I am already agitated at this point so… Then when I went to pick up my truck, the truck was parked crooked in the parking spots to where I had to tick the Peking before I could even get it out of the spot. Then I had to back into a different parking a spot because the workers that parked cars was too lazy to park a purple challenger in an actual parking spot but instead was so lazy that he parked right on top of the “NO PARKING” area because that is where the customers have to drive through just yo get out of the parking lot. Everywhere I turn and look at this dealership I see poor attitudes or laziness or under trained personnel I am expecting to trust with my truck. Maybe I should find a different Dodge Dealership to see if THEY actually know what they are doing… driving a little farther away yo another city apparently is how I find qualified workers. More

As always Chris W. was courteous, professional and efficient! The service on my vehicle was quick. was courteous, professional and efficient! The service on my vehicle was quick. More

It was a very good experience and they definitely help me in a quick and professional manner. in a quick and professional manner. More

The Customer Service was awesome fast and very friendly the service department assist me with all my needs and did a great job with my Jeep! the service department assist me with all my needs and did a great job with my Jeep! More

The service was very very good and fast. The service guy was very nice and helpful. The service guy was very nice and helpful. More

The men and women at AutoNation South Columbus are simply the very BEST in the business! the very BEST in the business! More

Chris Wesolko is a great guy he handles all the work I send there as quick as possible. send there as quick as possible. More

I would like to thank your service representative Christopher. He was very pleasant, professional and informative. He spent time explaining what had been done. Most importantly he answered every ques Christopher. He was very pleasant, professional and informative. He spent time explaining what had been done. Most importantly he answered every question I had. I love my Jeep Grand Cherokee. Christopher helped me better understand the technology of what this vehicle is capable of doing. Thank you Christopher More

Almost 1 month that we had our Vic there and we never got our rental just a bunch of excuses of why it was taking forever. our rental just a bunch of excuses of why it was taking forever. More