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Autonation Chrysler Dodge Jeep Ram Carlsbad

Carlsbad, CA

Overview
Reviews
Vehicles
4.5
721 Reviews
If you're shopping for a new or used vehicle in Carlsbad, be sure to visit AutoNation Chrysler Dodge Jeep RAM and FIAT Carlsbad. Whether you're trading-in for a new car, truck, or SUV, or are looking for a quality used vehicle, we are sure to have something here for you!
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5555 Car Country Dr

Carlsbad, CA

92008

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Showing 721 reviews

October 13, 2023

As a jeep owner for 25 years, I have to say I am surprised at what a horrible experience I had with Autonation. Very strange as I have raved about Jeep service for all this time! More

by Tiffanyaveda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick and Chris in sales
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Oct 16, 2023 -

Autonation Chrysler Dodge Jeep Ram Carlsbad responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM and FIAT Carlsbad take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (760) 292-2515 -- we hope to hear from you soon.

October 13, 2023

Went in for first oil change of my new Pacifica. It was easy to make the appointment and was pleasantly surprised the pricing was very reasonable. Everyone was professional and answered all my ques More

by annely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Oct 16, 2023 -

Autonation Chrysler Dodge Jeep Ram Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

October 10, 2023

Best car buying experience I have had. No games were played while doing the paperwork. The price was the price. More

by Jeff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Victor & Michael as well as the sales manager.
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Oct 12, 2023 -

Autonation Chrysler Dodge Jeep Ram Carlsbad responded

Hi Jeff, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 09, 2023

Good service and my service person was on top of getting my car in and keeping me informed of when it would be completed More

by AnnieM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure, maybe robert
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Oct 11, 2023 -

Autonation Chrysler Dodge Jeep Ram Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

October 08, 2023

I went in to have an oil change, a tire rotation, and have the radio antenna replaced. I waited for 4 hours. I had made an appointment on line, they had no record of it. One time they lost the tech that More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Oct 10, 2023 -

Autonation Chrysler Dodge Jeep Ram Carlsbad responded

Hi Paul, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 05, 2023

Very positive experience. My Service Advisor, Michael, was outstanding. Professional, courteous, and kept me informed about my vehicle’s status. Well done! More

by Greg F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Oct 07, 2023 -

Autonation Chrysler Dodge Jeep Ram Carlsbad responded

Hi Greg, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

October 02, 2023

Great service this time. Just wish you'd answer your phones, not keep telling us to be patient. More

by sandyrw282
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Oct 04, 2023 -

Autonation Chrysler Dodge Jeep Ram Carlsbad responded

Hi, thank you for the feedback. This helps us improving.

September 26, 2023

This dealership was great at ensuring customer satisfaction, vehicle is maintained properly, and doing the best with the least. Unfortunately, the dealership was extremely short staffed when I arr More

by AKMaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Griffith
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Sep 29, 2023 -

Autonation Chrysler Dodge Jeep Ram Carlsbad responded

Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

September 26, 2023

Clean environment, such a good experience with Robert. He made the whole process go smoothly and truly cares More

by N.Andrews
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Marrow
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Sep 29, 2023 -

Autonation Chrysler Dodge Jeep Ram Carlsbad responded

Hi, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

September 26, 2023

I brought my Jeep in for a routing oil change and service. Someone at the dealership locked the key inside the vehicle. I had to wait over 3 hours before the work was finally finished. More

by sflaim1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't get his name
Report | Print
Sep 29, 2023 -

Autonation Chrysler Dodge Jeep Ram Carlsbad responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

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