Autonation Chrysler Dodge Jeep Ram Carlsbad

I think that the service department is still not up and running smoothly. I waited 30 minutes for an appointment when I got there (on time). My service representative had just started the week before, and running smoothly. I waited 30 minutes for an appointment when I got there (on time). My service representative had just started the week before, and his voicemail didn't work, so he never received my messages. They mistook my car for another client's car (and their leak) and didn't know about the extended warranty I had purchased through Auto Nation. More

They gave me an honest diagnostic. And solve my car issue great service so far. And solve my car issue great service so far. More

Once they get more familiar with their new software system, it will be a breeze checking in and out. However, the service men I worked with were professional and conscientious and friendly. system, it will be a breeze checking in and out. However, the service men I worked with were professional and conscientious and friendly. More

Excellent response time in getting an appointment! Fast and friendly service. They actually answer the phone! Know you just took over the location, but please spend some money on painting and fresheni Fast and friendly service. They actually answer the phone! Know you just took over the location, but please spend some money on painting and freshening the office area. It is bleak. Your team deserves better! More

Great experience with Ali, Ronnie and Sara. We are very happy with our Explorer and with how efficient and friendly everyone were, not trying to push us at all. We are very happy with our Explorer and with how efficient and friendly everyone were, not trying to push us at all. More

Very polite and caring and understanding of my purchase of a new vehicle. Robert salesman was very helpful. of a new vehicle. Robert salesman was very helpful. More

Unfortunately, I encountered this dealership during the transition to new ownership by Autonation. There were only 2 service advisors and they were too busy to communicate. I had to show up at the dealer transition to new ownership by Autonation. There were only 2 service advisors and they were too busy to communicate. I had to show up at the dealership to ask about the status of my vehicle (my concern was the upcoming holiday weekend and my plans for a trip soon after). I waited approx 7 business days for warranty approval, all without a car or loaner. Tom Marotto became involved and was a very good communicator. Eventually the car was repaired under warranty and I was on my way. However, on my trip both of the front wheel well trim pieces flew off, hitting my car, while driving on the freeway (at separate times). Apparently they were not reconnected correctly. Tom ordered the trim pieces and fixed it for me quickly. However the entire process was frustrating. Autonation has not been impressive. I have always been happy with service at that dealership in the past. I will try them again but Autonation needs to hire more staff and give them some support. Multiple phone messages left for the dealership were never returned and many phone numbers were no longer in service, even those printed on the service paperwork! Communication is key the to providing geed service! I sincerely hope you can get this figured out. More

I believe once they’re fully staffed they will be a great service dealer to go to. I know the service advisor that helped me was doing his best working with an extremely high work load. I really appreciate t service dealer to go to. I know the service advisor that helped me was doing his best working with an extremely high work load. I really appreciate the service advisor and i will go back to him once they get better with staffing=service time=quality service. More

This is actually for 2801 Industry in Oceanside. The truck center. There is new staff and they seemed very good at answering questions and were very helpful. They handled everything as required. The truck center. There is new staff and they seemed very good at answering questions and were very helpful. They handled everything as required. And the ride service saved the day for me. Thanks More

This dealership, not only the salesman Ali, who is great, but the whole team took a big interest in me. No request was too small. They answered a million questions patiently and expertly and they got me a d but the whole team took a big interest in me. No request was too small. They answered a million questions patiently and expertly and they got me a dream car. They even answered a million more questions and held the same interest AFTER I had already bought the car--how bout that! I could not be more excited about my next road trip! More