Autonation Chrysler Dodge Jeep Ram Carlsbad

Excellent Car Buying Experience and Worth the Drive I started my journey into buying a Dodge on line, where I met Rex Allen-Baines. I have purchased many cars over the years, two Lincolns, one Toyotas, I started my journey into buying a Dodge on line, where I met Rex Allen-Baines. I have purchased many cars over the years, two Lincolns, one Toyotas, three Dodges and four Cadillacs (where I was treated like a queen, back in the day), but I liked my Durango and kept my 2003 Dodge the longest. Rex was very friendly, helpful and knowledgeable. I live in north Orange County where I have many choices for a Dodge Dealer. Rex Allen-Baines at Bob Baker Dodge made me the best deal and my conversations with him instilled such confidence that I would be dealt with fairly, that I chose to drive 80 miles from Yorba Linda to Carlsbad on Memorial Day Weekend to buy my NEW Durango. Rex was not supposed to be working last weekend but he met me at the dealership on the day I asked, and had everything ready. I was in and out of the dealership in a very reasonable time frame. More

horrible experience Parts department did not want to take the time to help me find the right part and behaved extremely rude. disappointing experience.Customers experienc Parts department did not want to take the time to help me find the right part and behaved extremely rude. disappointing experience.Customers experience needs to be improved More

In and out, and at a great price. Great selection and great prices. Thank you for prompt and fast service. Leah was great to work with and very helpful and knowledgeable. Thanks aga Great selection and great prices. Thank you for prompt and fast service. Leah was great to work with and very helpful and knowledgeable. Thanks again. More

Excellent Car Buying Experience! I have bought and owned many cars in my life, and this recent purchase with Rex @ Bob Baker Dodge is one of, if not the best car buying experience eve I have bought and owned many cars in my life, and this recent purchase with Rex @ Bob Baker Dodge is one of, if not the best car buying experience ever! Rex kept in regular contact with me regarding the build and shipping process, which made the waiting much easier. And the waiting was my fault as I wanted a specifically equipped car that wasn't on the lot. Pricing was more than fair! Will definately be calling Rex again when it's time for another vehicle! Thanks Rex and Bob Baker Dodge! More

great service! Tim was very helpful and the warranty work was done quickly. The shuttle picked me up promptly and the driver, Anthony was friendly and kind. Great Tim was very helpful and the warranty work was done quickly. The shuttle picked me up promptly and the driver, Anthony was friendly and kind. Great experience! More

Third Vehicle Purchased but it's the last I have purchased three vehicles from this dealership over the past years, the past two vehicles within the past two and a half years. Sales on the 201 I have purchased three vehicles from this dealership over the past years, the past two vehicles within the past two and a half years. Sales on the 2012 vehicle was fast and easy, when I returned to get the vehicle it was clean, ready to go and spotless. Not so much on the latest one. First, one of the intelligencia crashed my new car at the dealership before I picked it up, so I had to find another similar vehicle to replace that one, losing yet another day of time. They don't know how to fill out all the paperwork, so if you have any unusual situation on your plates, be ready to have the information you need or they won't have a clue. The new car was delivered the next day and from outward appearances looked fine. Unfortunately I did not have time to go under the hood as I had already spent enough time at the dealership. Upon examining the vehicle, I found the underside of the hood and engine looked like someone drove the car through a field; filthy to say the least. The windshield washer fluid was empty and took a half-gallon to fill. The tires, which the door plate showed should be at 32 PSI front and rear, were pumped up to 44 PSI each. This from the same dealership whose new car service manager repeatedly told me in 2012 that they could not turn on my daytime running lights on a new Challenger. Had to go to another dealer who did it FREE in about 5 minutes. Looks like this vehicle will be headed there too. I don't trust their service. Contact with Chrysler Customer service might as well have been an offshore call center as well. Totally disinterested. Buy American...err...Canadian and this is what we get. More

Vacation Help While on vacation at a nearby state beach campground, the "check engine" warning light came on in our 2013 Jeep Rubicon Unlimited. We have an 18 foot While on vacation at a nearby state beach campground, the "check engine" warning light came on in our 2013 Jeep Rubicon Unlimited. We have an 18 foot travel trailer we would be taking back home, a trip of almost 700 miles, in a couple of days. As this was Friday, and we would be leaving on Sunday, needed this checked out as soon as possible. We called the service department and was told that while they were very busy, they would call if they could help us. A few hours later, one of the service advisors, Tim Casey, called and told us we could bring the Jeep in immediately and they could at least run a scan to see how urgent the issue actually was. They ran the scan and learned it was a minor software "glitch" and that they would have time for a technician to take care of it. We left the Jeep and walked to a nearby restaurant to have lunch while we waited. By the time we were halfway through our lunch, Tim called and said the jeep was done and ready to be picked up. When we returned to the dealership we found that not only had they fixed the problem, but they also took the time to give the Jeep a good washing. The kind of service we received would have been expected if we had purchased the Jeep from them, but was a complete surprise being that we were from out of town. Great job! You have our repeat business when we're in the area! SuJoJeepers More

love my wrangler! I wanted a Wrangler Sport Unlimited with some very specific options. Michael, Rex & Nikki from the internet team found me the car at a great price. I wanted a Wrangler Sport Unlimited with some very specific options. Michael, Rex & Nikki from the internet team found me the car at a great price. Thanks! More

A VERY happy ending October 1, 2014 A company is not defined by its clever marketing campaign with its shiny ads and clever commercials. Rather, the very people that r October 1, 2014 A company is not defined by its clever marketing campaign with its shiny ads and clever commercials. Rather, the very people that represent that company in real-life, day-to-day operations are what define it. Human beings provide the lasting impression that will assist a customer in determining whether or not a company has the kind of integrity that is worth a customer’s loyalty and long-term patronage. A car company is built similarly to the products it produces. That company is only as good as is the sum of its parts, much like well-built automobile. Exceptional parts make for an exceptional product! The greatest auto companies have outstanding employees who work tirelessly to assist the customers in getting where they need to go. When the car doesn’t work, the customer is left stranded. When the company doesn’t function in an efficient, professional and satisfactory manner, the customer is similarly stranded. Up sh** creek without a paddle, so to speak. That’s where my husband and I recently found ourselves with our Jeep Wrangler and with Chrysler Corp. It is unnecessary to drone on about the particulars of our situation (case #25473742). What is necessary is to mention all the parts that got us where we needed to go and in doing so, restored our faith in our Jeep, and the company behind it. This is a story of three exceptional parts taking on the burden of making up for parts that failed. Three standout employees that went above and beyond while treating us like the intelligent, valuable, and loyal customers that we are. Three employees who managed to constantly and consistently behave with the utmost professionalism and who exhibited endless patience. Three stand-up guys who said things like, “How can I make this right” and, “What can we do to serve you better”. This is a story of going the distance even when certain parts of the machine failed to perform! Mostly, this is a story about Carlsbad Car Country’s Chrysler/Jeep service employees, Randy Folds & Al Rodriguez and a caseworker named Jake. Three outstanding individuals who all came together and put forth a monumental effort to see that we were treated fairly. Those guys weren’t the only people involved but they were the guys who put the reputation of the entire company on their shoulders and bent over backwards to do whatever it took to facilitate a VERY happy ending. This case was an extremely long journey with many bumps along the road. Thankfully, we weren’t left alone to find our way. Randy Folds, Al Rodriguez, and Jake were right by our side the entire time giving our Jeep and us the attention and service that EVERYONE deserves and should be able to expect. There truly isn’t a satisfactory way to convey how grateful and appreciative we are for these three wonderful employees and also, for the Chrysler Corp. Sincerely, Michael & Sharon Hecht (insanely happy & 4ever loyal Jeep owners) More

New Vehicle Purchase Bob Baker Jeep Mr Alfonso Rosales, new car salesman, represents a true professional in every respect. I wanted to write this note and say if you are interested in a Mr Alfonso Rosales, new car salesman, represents a true professional in every respect. I wanted to write this note and say if you are interested in a Chrysler/Fiat product, then you would do well to call Alfonso, tell him your objectives, and then leave everything in his capable hands. Mr. Tim Casey, Service Advisor, took prompt action to order and get installed an additional option as part of my purchase, He called me the same day of purchase, worked me in the following Saturday morning, A real pro. Please pass along my gratitude to both of these professionals. Thank you Colonel Dave More