Autonation Chrysler Dodge Jeep Ram Carlsbad

I bought a 2009 "CERTIFIED" Dodge Ram 1500 Laramie with 32k miles as a surprise gift for my husband. From my understanding when a vehicle is "CERTIFIED" it means the ENTIRE vehicle has been Laramie with 32k miles as a surprise gift for my husband. From my understanding when a vehicle is "CERTIFIED" it means the ENTIRE vehicle has been cleared of any and all mechanical and cosmetic problems. I trusted that to be the case when I purchased the above named vehicle. I phoned the dealer prior to making the trip down to make sure this car was still available for sale and notified the salesperson I was on my way to purchase the vehicle. I drove 85 miles one way to purchase this truck. When I arrived at this dealer (Bob Baker Dodge in Carlsbad California ) the car was covered in mud and dirt. The sales person said they would not clean the car until it was purchased because they are charged a $75.00 detailing fee. I went ahead and made the purchase. After I gave the dealership my $32,500.00. I waited for over an hour for the car to be cleaned. Once the truck was finally ready I quickly made my way home to surprise my husband with his Birthday gift. While making my 2 1/2 hour trip back home in traffic I noticed 2 chip like cracks in the front windshield. I was unable to see these upon first viewing the truck because the windshield was covered with dirt and grime. Once I arrived home my husband was pleasantly surprised at first glance with the truck. As he went through the truck he also noticed the 2 chips/cracks out of the windshield. Along with the back electric sliding window that did not close which prevented us from using the vehicle since it could not be secured. He also realized that both keys to the truck did not operate the electric start of the engine. Every time he tried to start the car via remote a warning on the dash came on saying " hood ajar ". Now neither my husband or I are mechanics but we did know that the hood was not ajar! The next morning my husband took the truck to a mechanic for an over view and found that the boots were leaking. My husband called the dealership back and was told he could bring the truck back in 5 days to have it looked at. I felt 5 days was way to long. When I called Mike Zsutty in service back he told me they had 30 cars they needed to fix and did not have the staff to look at our truck until Tuesday which was in 5 days. As you can imagine I was very upset and demanded the car be received and fixed. I made the 85 mile trip back that following afternoon. Once I arrived I was assured the truck would be repaired in no more than 2 days. I was told the parts if needed where in Los angeles which would be quickly delivered. On day 2 of the dealership having the truck I received a phone call from Mike Zsutty who told me the truck would not be completed until the following Monday which is now day 5 due to needing parts. Today is now Monday and I am told the truck is still not ready!!! This dealership clearly did not do the proper inspection to begin with to state that this vehicle should be "certified." This dealership sells unreliable cars and furthermore they do not tell the truth about how long it will take to have the vehicle repaired. What other lies are they telling there customers? BUYERS BEWARE OF "BOB BAKER DODGE, CHRYSLER AND JEEP!!! More

I talked with Angela click in internet sales early on a Saturday and within 5 minutes was given a great bottom line price and excellent financing promotion on the 2012 Dodge Durango Crew AWD I had spotted Saturday and within 5 minutes was given a great bottom line price and excellent financing promotion on the 2012 Dodge Durango Crew AWD I had spotted on-line. We took a test drive and bought the car that day with no "surprises" whatsoever. I highly recommend both the dealership and the vehicle. After earlier driving a Pilot and a Highlander, I was convinced the Durango was the vehicle i wanted. Drives quiet, smooth, and with good power from the V-6. More

We contacted several dealers regarding a new 2012 Grand Cherokee Laredo Altitude (black on black). Within one hour Adrianne found our car. Great job, price.We have yet to hear from the other dealers. Cherokee Laredo Altitude (black on black). Within one hour Adrianne found our car. Great job, price.We have yet to hear from the other dealers. More

Contacted Adrianne threw the internet she knew what is was askining and if she didnt know shw would call me back with the info and answers, Adrianne was a p[leasure to work with and i have already given h was askining and if she didnt know shw would call me back with the info and answers, Adrianne was a p[leasure to work with and i have already given her a referal to a co-worker (Tony Kern) the truck wasnt detailed so good water spots everywere i have been detailing for a few days trying to get all the corners ect! and the fome cup holder was and is missing Adrianne said she would have thr fome cup mailed to me YEA! the overall detail of the truck wasnt good i think it was rushed! fore a $60,000 truck it should have been spotless it was dark when we left the dealership. it was a pleasure to deal with Adrianne . the detail shop should re do there job !!! Regards Randy Lippert More

Angela Click from the sales team rocks! one of the best sales I've ever seen. Easy to work with a lot of patience and a fantastic deal. Overall a great honesty experienced, the purchasing process was smoot sales I've ever seen. Easy to work with a lot of patience and a fantastic deal. Overall a great honesty experienced, the purchasing process was smooth and simple. The car was great and we just appreciate the whole process working with Bob Baker Jeep and especially working with Angela Click. Highly recommended and will for sure come back again. More

Great place got the truck I wanted gave good price in trade and made it happen.also kept me updated And aware Of everything that was goin on. trade and made it happen.also kept me updated And aware Of everything that was goin on. More

Working with Angela was a pleaseure. She was very personable and went above and beyond my expectations to get me the vehicle I wanted at the price I was looking for. I would definitly purchase a car personable and went above and beyond my expectations to get me the vehicle I wanted at the price I was looking for. I would definitly purchase a car from this dealership again and would trust Angela to get me another great deal! More

We were on a hunt for a Nissan Xterra, we had a color (interior and exterior) in mind and a year (2008). We wanted lower miles and lightly used in appearance. We aren't ones for just dropping by dealersh (interior and exterior) in mind and a year (2008). We wanted lower miles and lightly used in appearance. We aren't ones for just dropping by dealership lots, the pressure from typical car dealers is just too much for us. So we settles on looking online daily. One day this PERFECT Xterra popped up. Everything we wanted and even some more. We quickly emailed the Internet Fleet Department at Bob Baker Chrysler Jeep Dodge and spoke with Curt Hughes. We threw a ton of questions, and he responded thoroughly and had us feel at ease. Within a couple days we took time off work early and headed 45 minutes north to Carlsbad. Curt was just as honest and attentive as he was online, let us test drive, no last minute haggling or hassle with the agreed upon price. It was seriously the smoothest vehicle purchase I have ever made. I highly recommend Bob Baker Chrysler Jeep Dodge and their Internet Team!! Thanks again Curt! More

The experience with Bob Baker was the best car buying experience I have every had. Everybody was freindly and it was a no haggle purchase experience I have every had. Everybody was freindly and it was a no haggle purchase More

We went to Bob Baker because of reputation as a great dealership. We were greeted by a very knowledgeable, courteous salesman (Manuel Hernandez). The key thing that stood out to my husband and I, where dealership. We were greeted by a very knowledgeable, courteous salesman (Manuel Hernandez). The key thing that stood out to my husband and I, where the patience they had for showing us everything we needed to know and be aware of. Bottom line, they know how to treat their customers! Loyal customer, Roselynne Harte More