Autonation Chrysler Dodge Jeep Ram Carlsbad

I want to give my special thanks to Mr Ramzi Hamdan. I wanted to relate my personal experience with my latest vehicle purchase. I was able to search for about 1 month long, I knew the way usually car dea wanted to relate my personal experience with my latest vehicle purchase. I was able to search for about 1 month long, I knew the way usually car dealers treat you or try to convince you to buy a vehicle but I was certain of what I wanted and ready to buy by the time I got to Bob Baker Chrysler Jeep Dodge dealership. I had a rough experience with another Chrysler Dealership around the area and I had decided that I was not going to buy from them possibly changing type of vehicle but it was until the time I called to this dealership and I was connected with Mr Ramzi. He was very attentive and right away knew of what I wanted and how much research I had been doing before attending his dealership. The whole staff was very friendly, understanding, and helpful. I was amazed and thankful that I had gone to buy my vehicle with them. I was searching for a 2011 to take advantage of the sales but I walked with a 2012 vehicle instead due to the price matching and willing to work with my demands of discounts, my request to lower finance rates, and specially the fast service and friendly assistance. They even got back to me to check happy I was with my purchase after 2 weeks of the transaction. Thank you so much Bob Baker Chrysler Jeep Dodge Dealership. I would for sure buy my next vehicle with them. MR RAMZI'S SUPERVISOR WAS OF GREAT HELP AND ONE OFH IS COWORKERS, I CAN'T REMEMBER HIS NAME AT THIS TIME BUT THEY WELCOMED ME EVEN OUTSIDE OF THE DEALERSHIP BEFORE IT OPENED THE DAY I WENT BUY. I HAD RECEIVED A VERY RACIST TREATMENT IN ANOTHER DEALERSHIP LOCATED ONE HOUR AWAY FROM SAN DIEGO THAT I HAD PREVIOUSLY TAKEN MY TIME TO ATTEND AND TRY TO BUY A VEHICLE. I WILL NEVER FORGET THE TREATMENT THEY GAVE ME AT THE OTHER DEALERSHIP IN SAN CAPISTRANO, CA. MR RAMZI'S SERVICE AND PROFESSIONALISM REALLY ERASED THE BAD EXPERIENCE I ENCOUNTER AT THE OTHER DEALERSHIP. THANK YOU SO MUCH FOR HAVING PEOPLE LIKE THE PROFESSIONALS YOU HAVE HIRED AT YOUR DEALERSHIP. THAT IS THE TYPE OF PROFESSIONALISM WE AS CUSTOMERS NEED WHEN PURCHASING A VEHICLE. More

My first experience with the service center was awful on just about every way. I was agast as my experience with Bob Baker VW was wonderful, no wonder you do not send out email questionaires after service. just about every way. I was agast as my experience with Bob Baker VW was wonderful, no wonder you do not send out email questionaires after service. Specificallly, I was not given the name of my service writer when I was called that my parts were in. I had an appointment. I waited outside in line without being approached by a single service writer. They are adept at not acknowledging customers. I finally went inside and waited in line only to be told the service writer that I had to see someone else. I had to find Karen on my own. My total wait time was 45 minutes. I was told that I would get a call when the car was ready. I finally called just before 5 PM and was told the car would not be ready and that I would get a rental overnight. The rental agency, Greentree, was the best part of the experience albeit I had to drive a Kia. The next day I left two messages after 3 PM before I was called back and told the car would be ready for pickup in a few minutes, sans paperwork. I arrived at the Cashier's office at 4:30 PM. I was not greeted for some time. The paperwork was not ready. I was told in a rude manner not to stand at the desk but to 'go sit down and read a magazine'. After a wait of over 30 minutes my paperwork was completed. This was a no charge, pre paid, addition of a tow package and paint repair. When I asked where the car was parked, I was told "outside". I needed to use my keyfob to find it. It was dirty with grease prints all over the back end. I am used to having the car washed. The paint repair is shoddy. I doubt the bondo was sanded at all. As the repair is on the back bumper, I am going to let it go. It is not worth it. I regret purchasing the repair dealer discount package. Hopefully it will transfer to another dealership. If I can possibly locate another Jeep Dealership between home and work, I will never come to this dealership again for any kind of maintenance. This is not Karen's fault at all. She was helpful, if not very fast on returning calls. All of this said our Sales Associate was very nice as was the Finance Manager. That may sell a car, but service is key. Wish I could go back to Bob Baker Jeep and my wonderful Service Advisor, Molly. She was awesome as was that service department. More

I wanted a brand new jeep! I had spacific jeep in mind along with certain options I wanted. Angela did a great job in finding exactly what I wanted. along with certain options I wanted. Angela did a great job in finding exactly what I wanted. More

Great honest transaction. Manny and the staff did their best to make me happy, and they did!! I will visit and do business with them in the future. best to make me happy, and they did!! I will visit and do business with them in the future. More

This dealer does a good job until you drive off the lot. After that you can forget about any customer service. They say anything they possibly can to get you in to that vehicle and after the purchase they After that you can forget about any customer service. They say anything they possibly can to get you in to that vehicle and after the purchase they do not even return your calls. My advice would be to stay away as they will make promises and not keep them. More

Renee and Neil were AWESOME!!!!!!!!!!! The best customer service period. They took their time to answer all my questions and ensured I got the vehicle I really wanted even when I kept changing my mind. Bo service period. They took their time to answer all my questions and ensured I got the vehicle I really wanted even when I kept changing my mind. Both were very patient, professional, and made me feel like their friend and not just another customer. More

Nabi was very responsive, helpful and professional during the negotiation and purchase of my new vehicle. I believe Nabi got me the best price available and took the time to find the car I wanted. I would ce the negotiation and purchase of my new vehicle. I believe Nabi got me the best price available and took the time to find the car I wanted. I would certainly consider returning for my next purchase. More

My Husband and I had done our research and found the perfect JEEP for our new family. We first tried our local dealership and were quickly disappointed with horrible service and attitude. I contacted vi perfect JEEP for our new family. We first tried our local dealership and were quickly disappointed with horrible service and attitude. I contacted via email the Internet sales team for Bob Baker Jeep and had instant responses and great information and advice. We spoke next via phone and they agreed to beat our local dealership, had a vehicle transferred for us for the next day. We went in and instantly felt the difference. We were instantly welcomed, offered refreshments, atmosphere was cool and relaxing, and staff were all friendly. What a difference. We worked with the Internet team: Vince, Renee and April, they were amazing! More

The sales person was good and friendly, and the price was ok, but the overall experience was less than good. I think they need to improve their customer service. ok, but the overall experience was less than good. I think they need to improve their customer service. More

I brought my new 2011 Dodge Ram 2500 Diesel in for its first service/oil change and tire rotation on July 5, 2011. The service center had great customer service upon first impression......, and the servi first service/oil change and tire rotation on July 5, 2011. The service center had great customer service upon first impression......, and the service was timely (about 1 hr for oil change and tire rotation). However, upon receiving my truck back and driving home on the I-5 my tire pressure sensors went off warning about low front tire pressure. Being that I was already on my way home I did not want to turn around to bring it back to the dealer because I knew what they had forgotten to do. The diesels have 60psi in the front tires due to the weight of the engine and 45psi in the rear tires when not hauling a load. They rotated the tires but did not check/adjust the tire pressure. This is a simple/basic step that they overlooked and should have been checked. The simple fact that they did not check my tire pressure while it was in for servicing is concerning being that they claim to due a safety inspection of the vehicle, and secondly, makes me think they do not know their vehicles and that the diesel trucks have varying tire pressure. I called the service department immediately after, they did not answer so I left a message and they never called me back. So as of right now, they lost a customer from their service department unless they attempt to redeem themselves. Which pisses me off since I bought the truck from them. When you spend $50,000 on a vehicle from a dealer, you at least expect that they know how to properly rotate/inspect the air pressure in your tires. Plus I paid them to do the work, and I had to fix there mistake myself. Unsatisfactory! More