Autonation Mazda Carlsbad - Service Center

Jeremy the serviceman was very nice and friendly. It did take a bit longer to get the work done than I expected but all worked out.I actually had to call service a few times to check on the progress b It did take a bit longer to get the work done than I expected but all worked out.I actually had to call service a few times to check on the progress but then, all was explained . More

First time and last time servicing my vehicle at this dealership. Overall, I was very disappointed at the lack of communication and customer service. Oil change/tire rotate service took double the time I dealership. Overall, I was very disappointed at the lack of communication and customer service. Oil change/tire rotate service took double the time I was told and I never received a call or text updating me on the reason why. I called twice before finally reaching a service advisor who assured me my vehicle was done. When I arrived back at the dealership, I was initially helped by an advisor, who after not being able to find my vehicle, moved on to another customer and completely ignored me giving me no additional info as to where my car was. After 2 other advisors helped, I waited almost another hour before my vehicle was finally ready. They apologized and offered to service my brakes free of labor, which I appreciate, and initially was ready to go ahead with, but I have decided I will not be returning for any additional services. More

I don't want to. I don't want to. I don't want to. I don't want to. Remove this, or I will not participate again, I don't want to. I don't want to. I don't want to. Remove this, or I will not participate again, More

First service since Autonation became owner's of Mazda dealership. Honored service plan purchased thru Bob Baker. Service was quick. Additional service recommendations were made w/ option to purchase. dealership. Honored service plan purchased thru Bob Baker. Service was quick. Additional service recommendations were made w/ option to purchase. More

Great service and great cars! Colin was super easy to work with and a great communicator. Colin was super easy to work with and a great communicator. More

Max and Andrea both handled my car. They are awesome! Always professional & helpful. Disappointed to see there is a new manager. Loved the other one. When I picked my car up there was They are awesome! Always professional & helpful. Disappointed to see there is a new manager. Loved the other one. When I picked my car up there was a scratch on the door. I need it fixed. Other than that great experience. More

Great communication and an overall concern that I not pay for service that was not needed. for service that was not needed. More

Chris called me and followed up with a previous review I had and resolved my concerns and offered me 2 free future services. I am happy that he went the extra mile to make a client happy! had and resolved my concerns and offered me 2 free future services. I am happy that he went the extra mile to make a client happy! More

My appointments are always quick and easy at this Mazda dealer, and they just remodeled so it's really nice inside! I've been going here for all of my car services for the past three years (since I bought dealer, and they just remodeled so it's really nice inside! I've been going here for all of my car services for the past three years (since I bought my CX-5 from this dealership) and they are always super helpful. Shoutout to Cristian, who takes the time to explain everything to me and confirm what I want serviced and how much everything would cost before they do it. I would definitely recommend to anyone! More

I've used this dealership for all of my service needs since I got my Mazda 9 years ago. I've worked with Max Hackadorn for several years now, and he's been an excellent contact person! since I got my Mazda 9 years ago. I've worked with Max Hackadorn for several years now, and he's been an excellent contact person! More