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Autonation Subaru - Service Center
Carlsbad, CA
2,794 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,794 Reviews of Autonation Subaru - Service Center
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April 10, 2021
How to drive 25 mills to get all my services done at Bob Baker Subaru. There are two other Subaru dealership near me but no one meets the Bub Baker Subaru service. The best dealership! Baker Subaru. There are two other Subaru dealership near me but no one meets the Bub Baker Subaru service. The best dealership! More
by cathi1
Verified CustomerEmployees Worked With
Julian Perez
April 10, 2021
I’m disappointed your service rep says I need to replace my clutch. I found out is the master cylinder. Wrong information wowww 25 years experience. my clutch. I found out is the master cylinder. Wrong information wowww 25 years experience. More
by LOPEZ_BENZ4
Employees Worked With
JP Phillips
April 10, 2021
My wife and I had to deal with Service writer: 184, Erik Lopez, a rude customer service representative, who not only belittled my wife, used a patronizing tone and attitude when asked simple questions, but Lopez, a rude customer service representative, who not only belittled my wife, used a patronizing tone and attitude when asked simple questions, but was also impatient. This was our first experience with Subaru’s maintenance services and the lack of basic customer service skills of this person who had an attitude when asked for anything, made us feel like we had made a mistake buying a Subaru. We had Honda automobiles before and in 20 years, we never had one bad customer service experience. Service writer: 184, Erik Lopez informed us that the 2 Years or 24,000 miles of Complimentary Maintenance we were promised when we bought the car, was not showing up in their system. We were concerned then that our final purchase contract with Subaru was somehow different from what was agreed on at the time of purchase. We chose to have our first scheduled oil change at Bob Baker’s Subaru Carlsbad because we had a great experience with them when buying our car. We drove 85 miles to get there (we live in Claremont, CA) and when we left, we felt regret and disappointment. Customer service representatives should always be professional, respectful and diplomatic. We are very shocked that this is the way you treat your customers. Your employees represent your company. We would have given them only one star, however they did honor our 2 Years or 24,000 miles of Complimentary Maintenance that was included in our contract. More
by anthonys
Employees Worked With
Service writer: 184, Erik Lopez
April 09, 2021
Jeremy from service department was very good on time. Communicating with us. Getting job done and price Cxxxxxcc cccccc Venmo. Mvv. Bbnnh Jv. Mvvvnnn nnvvb Communicating with us. Getting job done and price Cxxxxxcc cccccc Venmo. Mvv. Bbnnh Jv. Mvvvnnn nnvvb More
by mark_notarainni
Employees Worked With
Jeremy
April 09, 2021
Service department is efficient and staff friendly. Easy to make an appointment and helped right when the time was. Waiting room was appropriately socially distanced.? to make an appointment and helped right when the time was. Waiting room was appropriately socially distanced.? More
by jthay0
Employees Worked With
JP Phillips
April 08, 2021
Great experience. Professional service rider, explained every detail of my service. I would rate this experience a 10/10. Easy online scheduling, short wait time to be signed in , car ready that day. Tha every detail of my service. I would rate this experience a 10/10. Easy online scheduling, short wait time to be signed in , car ready that day. Thank you! More
by CJBOND25
Employees Worked With
Julian Perez
April 07, 2021
A new guy helped me (Rick?). He was one of the nicest and most informative staff I've met there. Great guy! I would go to Suburu more often for maintenance and oil changes but it's almost impossible to get a most informative staff I've met there. Great guy! I would go to Suburu more often for maintenance and oil changes but it's almost impossible to get an appointment, and it takes forever if I do get in. I do live my Suburu tho. 😃 More
by hward2
Employees Worked With
Rick (Ricardo)
April 07, 2021
I went into update the starling system for my 2018 Subaru outback. Unfortunately the update took all day. While updating my car they discovered my battery, once again, did not pass. This is my third replacem outback. Unfortunately the update took all day. While updating my car they discovered my battery, once again, did not pass. This is my third replacement and fourth battery in my Subaru. I only have 10,000 miles on the car.I feel fortunate that they caught this problem, it’s unfortunate that the Subaru does not have a good electrical system where the battery can sustain it. More
by datesmarter
Employees Worked With
Julian Perez
April 06, 2021
Always great service! I appreciate that the service reps help each other to ensure all questions are answered. Convenient drop off and pick up times! help each other to ensure all questions are answered. Convenient drop off and pick up times! More
by launakaran
Employees Worked With
Zach Lenfesty, JP Phillips
