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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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February 20, 2021

I had an issue with my car,electronics were messed up .I came in to service without an appointment.JP was awesome and accommodating. It was an unusual problem that had to be diagnosed and fixed.The service More

by LOULOUKINLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Feb 22, 2021 -

Autonation Subaru Carlsbad responded

Thanks for your confidence in JP and the Bob Baker Subaru service team! We're thrilled we could take care of everything for you and look forward to servicing you again in the future if needed!

Feb 22, 2021 -

LOULOUKINLEY responded

JP is my go to guy 👍

February 20, 2021

Julian Perez was great gave me Perfect Customer Service am Excellent service kept me informed about my Jeep Thank You for everything will be back More

by ritaseyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Feb 23, 2021 -

Autonation Subaru Carlsbad responded

We are so happy Julian and Bob Baker Subaru team earned your five stars. Thanks!

February 19, 2021

I appreciate the prompt service to my vehicle which I brought in without appointment. Bobby is always friendly and upfront regarding any issues with my car. He’s also shared with me the attention my vehi More

by jcsigler0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Feb 22, 2021 -

Autonation Subaru Carlsbad responded

We're glad Booby could take care of you! Thanks for choosing Bob Baker Subaru for your service needs

February 19, 2021

Everyone at Bob Baker Subaru are extremely friendly and helpful. This includes service department and questions over text. Very happy that I moves to Carlsbad. More

by Bob W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Feb 22, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer, Bob!

February 19, 2021

It was a little busier in the morning than I have seen before; however, Zach’s personality and upbeat attitude was awesome and definitely put me at ease. More

by tmriggs0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Feb 22, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the great review, we're glad Zach could take great care of you! We hope to see you again at Bob Baker Subaru!

February 19, 2021

Had car towed 53mi due to radiator problem. Discovered the spring in the radiator cap was faulty and needed replacing. Does this really justify $325 charge? I feel I was robbed! Under hood was cleaned but More

by tinae0
Recommend Dealer
No
Employees Worked With
JP Phillips
Mar 05, 2021 -

Autonation Subaru Carlsbad responded

Thank you for bringing this to our attention. We certainly didn't intend for this to happen, but want to review the situation and determine how we can help. Please contact our service department, Norman Amabile - Service Manager - (760) 804-5037

February 19, 2021

I took my car in get fixed because it broke down and took about 2 days, I would give VW A 4/5 stars.thanks More

by jessicap1398
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Feb 22, 2021 -

Autonation Subaru Carlsbad responded

This is a fantastic review! Thanks from the entire team at Bob Baker Subaru!

February 18, 2021

Love Bob Baker Subaru and its fantastic customer service. I have brought my car here several times for service and they always resolve the issues in a timely manner and effectively. Zach has helped me each a More

by stephanie.china
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Feb 18, 2021 -

Autonation Subaru Carlsbad responded

Stephanie, thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer!

February 18, 2021

Fast, accurate, personable service. What more do I need to say? This was an emergency drop off on a Saturday afternoon and we had the car back on Monday afternoon. Thank you. More

by jamietsimon22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Bobby Reynolds, JP Phillips
Feb 18, 2021 -

Autonation Subaru Carlsbad responded

It's so wonderful to hear you had a five-star experience with our service team! We're so glad we could help take care of your unexpected service issue and help get you your vehicle back to you quickly! Thank you for your great review and for coming to see us! Stay safe! - Bob Baker Subaru

February 18, 2021

Professional, friendly service - they did the required work promptly and cheerfully, and my vehicle was ready when they said it would be. I recommend Bob Baker. More

by markskok
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds, Julian Perez
Feb 18, 2021 -

Autonation Subaru Carlsbad responded

We are honored to receive your support, Mark. Thank you! - Bob Baker Subaru Team

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