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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,793 Reviews

2,793 Reviews of Autonation Subaru - Service Center

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February 18, 2021

Julian was very helpful and informative! Subaru service is always quick with check ups and services and when I asked for a quote for my next check up, he readily gave the information and pricing. More

by christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Feb 19, 2021 -

Autonation Subaru Carlsbad responded

Thank you for coming to visit us here at Bob Baker Subaru, Christine! We appreciate your kind comments about Julian & the team and hope to see you again next time!

February 18, 2021

Everyone in the service department was friendly and professional. The waiting room was clean and people waiting for their cars were all wearing masks. The employees were all polite with each other wh More

by charlottejohnk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Feb 19, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to review your recent visit with us! We're grateful for your kind words and look forward to seeing you again next time here at Bob Baker Volkswagen Subaru!

February 18, 2021

This dealership is top notch in my book. I am completely This dealership is top notch in my book. I am completely satisfied! Zach and Colton both helped me and went out of their way to make sure I was take More

by kimdrbronner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton, Zach Lenfesty
Feb 19, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the kind comments about our team! We're glad Zach & Colton provided excellent service during your recent visit with us and we look forward to being of service to you again in the future. Take care! - The Bob Baker Subaru Team

February 18, 2021

The customer service at Bob Baker is amazing. I have been dealing with Zach Lenfesty every time I bring my car in and he’s always very helpful and kind. More

by willowens527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Feb 19, 2021 -

Autonation Subaru Carlsbad responded

Thank you for being a Bob Baker Subaru customer! We appreciate your kind words about Zach and the team and look forward to your next visit with us!

February 17, 2021

Good experience, very thorough , took less time than I thought, provided a very detailed invoice of the work that was being done . Would highly recommend More

by crmcmillan10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
Feb 18, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the positive feedback! It was our pleasure to take care of you. -Bob Baker Subaru Service Team

February 17, 2021

Appreciate Will’s attitude. Great job at explaining what was done. Service terms and expectations were clearly communicated. Overall great job which is what I’ve come to expect from Bob Baker. More

by tmarkgilbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Feb 18, 2021 -

Autonation Subaru Carlsbad responded

We're grateful to have you as a Bob Baker Subaru customer! Thank you for the kind words about our team and we'll see you next time!

February 17, 2021

Excellent customer care and service department. Excellent communication on issues that need to be addressed. Easy drop off and pick up system. My Impreza is a great car! More

by carolfcon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Feb 18, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your kind review of the Bob Baker Subaru team! We appreciate you trusting us with your service needs and look forward to your next visit!

February 16, 2021

I took my Subaru Forester in for it's first scheduled maintenance to Bob Baker Volkswagen Subaru in Carlsbad & had a great experience. I had a scheduled appointment time & was greeted right as I pulled More

by janethager1974
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Feb 16, 2021 -

Autonation Subaru Carlsbad responded

Thanks for trusting the Bob Baker Subaru service team! We're glad Erik and our team could take care of you, and we hope to see you again!

February 15, 2021

Brought my car in with an issue with the Eye Sight Sensor. Feel my issue was not handled well and that my concern for safety was not taken seriously. Calls were not returned or took 2 days to respond. More

by shawnhoman26
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Austin, William Carrasco
Feb 16, 2021 -

Autonation Subaru Carlsbad responded

Sorry we was not able to duplicate your concern, If Kearney Mesa does not work out and you want to give us another try please let me know. Norman

February 15, 2021

William was extremely helpful and kept me 100% updated. Car was with Bob Baker for 7 weeks and William was extremely helpful and kept me 100% updated. More

by tanyam2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Feb 16, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the positive feedback! We appreciate you trusting the Bob Baker Subaru team with your vehicle and are glad that William kept you fully informed throughout the process. Thanks again and please don't hesitate to reach out if we can be of further assistance!

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