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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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February 15, 2021

Brought my car in with an issue with the Eye Sight Sensor. Feel my issue was not handled well and that my concern for safety was not taken seriously. Calls were not returned or took 2 days to respond. More

by shawnhoman26
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Austin, William Carrasco
Feb 16, 2021 -

Autonation Subaru Carlsbad responded

Sorry we was not able to duplicate your concern, If Kearney Mesa does not work out and you want to give us another try please let me know. Norman

February 15, 2021

William was extremely helpful and kept me 100% updated. Car was with Bob Baker for 7 weeks and William was extremely helpful and kept me 100% updated. More

by tanyam2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Feb 16, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the positive feedback! We appreciate you trusting the Bob Baker Subaru team with your vehicle and are glad that William kept you fully informed throughout the process. Thanks again and please don't hesitate to reach out if we can be of further assistance!

February 15, 2021

Great service timely response. Did not do any unnecessary work. Very busy service center and small wait to pick up car but really hassle free More

by ldbfeb1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 16, 2021 -

Autonation Subaru Carlsbad responded

Thank you for visiting our service team at Bob Baker Subaru! We hope to see you again at your next appointment!

February 15, 2021

Julian in service was fantastic. Very courteous and professional. Happy he helped us on my nephews brand new wrx. Thank you Best regards, Mike Smilove More

by Big Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Feb 16, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the positive feedback, Mike! We're glad Julian had the opportunity to assist you with your nephew's WRX and we'll be sure to share these kind comments with him. Thanks again and please don't hesitate to reach out if we can be of further assistance! - The Bob Baker Subaru Team

February 15, 2021

I had been driving 30+ miles for service for the last 2 years due to a bad experience with Bob Baker sales when I was looking to buy my Subaru. I stopped by Bob Baker, less than 5 min. away for a keyfob b More

by cbcarlsbad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Feb 16, 2021 -

Autonation Subaru Carlsbad responded

Thank you for giving us another chance! We're glad to hear that JP & the team were able to turn your expectations around and we look forward to your next visit with us here at Bob Baker Subaru!

February 15, 2021

Tanner took real good care of my STI. Kept me updated on the whole process. He also kept everything easy and professional I appreciate it thank you! More

by jonathanastorga5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 16, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your five-star review! We appreciate your feedback regarding your recent experience with Tanner, and we're so glad he's helped keep your STI in great shape! We'll see you again soon! - Bob Baker Subaru

February 15, 2021

I’ve been bringing my car here for 4 years. They are always fair and explain everything to me so that actually understand what is happening. I trust their assessment and work. No need for me to go anywh More

by Lvforstr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 16, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your years of support! We're glad to have you as a Bob Baker Subaru customer!

February 15, 2021

I have been very happy with my Subaru and all the associates at Bob Baker Subaru- from sales to JP in service. Thanks so much! More

by marycalahan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Feb 16, 2021 -

Autonation Subaru Carlsbad responded

Thank you for being a Bob Baker Subaru customer! We're grateful for your support and look forward to your next visit with us!

February 15, 2021

My experiences at Bob Baker Subaru have always been the same. Always quick and friendly with good attention to detail. Julian Perez in particular, has been a pleasure to work with! More

by duncan4mcs
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Feb 16, 2021 -

Autonation Subaru Carlsbad responded

Thanks for being a Bob Baker Subaru customer and for providing this positive feedback! It means so much that we can deliver consistent, dependable service!

February 15, 2021

Julian is an outstanding advisor, a definite asset to your team! Took great care of my 19 Wrx sti. Kept me up to date with the status of my car the entire time it was there. More

by sgalbraith760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Feb 16, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the kind feedback! We're definitely lucky to have Julian on our team and we can't wait to share your review with him. Thanks for trusting the Bob Baker Subaru team with your WRX STI - we hope to see you again next time!

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