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Autonation Subaru - Service Center
Carlsbad, CA
2,793 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,793 Reviews of Autonation Subaru - Service Center
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February 13, 2021
I had an appointment for 36,000 mile service. Even with an appointment! I waited 2 hours for an oil change. I received two follow up calls a week later and they said they didn’t run my credit card after le an appointment! I waited 2 hours for an oil change. I received two follow up calls a week later and they said they didn’t run my credit card after leaving. The accounting office didn't close it out in time twice. More
by markbessent
Verified CustomerEmployees Worked With
William Carrasco, Tanner Knapp
February 12, 2021
Zac was my service advisor. Really appreciate him answering all my questions. Will definitely ask for him again. Thanks Bob Baker Suburu.. Great service. 5 stars! answering all my questions. Will definitely ask for him again. Thanks Bob Baker Suburu.. Great service. 5 stars! More
by bjlaplant
Employees Worked With
Zach Lenfesty
February 12, 2021
Bobby was very friendly and was a great help! He gave a detailed explanation of the services and all suggestions. Great service. Thank you so much! detailed explanation of the services and all suggestions. Great service. Thank you so much! More
by EARL_R
Employees Worked With
Bobby Reynolds, Julian Perez
February 12, 2021
Prepare to spend a full day waiting for a simple oil change that cost almost a leg and an arm. Regrets and any option to avoid dealership, take it change that cost almost a leg and an arm. Regrets and any option to avoid dealership, take it More
by LSMAGO
Employees Worked With
Norman Amabile, Zach Lenfesty, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
February 12, 2021
They always go above and beyond to provide excellent customer service! The service team was great and was able to get a car wash also!! customer service! The service team was great and was able to get a car wash also!! More
by katy.j.conroy
Employees Worked With
Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
February 11, 2021
Colton very customer oriented. Really appreciated his attitude and enthusiasm. I thought he was very nice. Enthusiastic and personable. Certainly an asset to your company attitude and enthusiasm. I thought he was very nice. Enthusiastic and personable. Certainly an asset to your company More
by delrene22
Employees Worked With
Colton. I don’t remember his last name. Sorry.
February 11, 2021
Hello, I had a great experience with your dealership! Julian my service rep was fantastic! I was able to have a car to drive while my car was serviced Julian my service rep was fantastic! I was able to have a car to drive while my car was serviced More
by auhler
Employees Worked With
Julian Perez
February 11, 2021
Zach Is the best. In for a 30K service and Zach went over in detail what is necessary and why. He is smart, dedicated and represents well. Thank you for the exceptional customer service. Shout out to T in detail what is necessary and why. He is smart, dedicated and represents well. Thank you for the exceptional customer service. Shout out to Tanner and Julian in service as well. What a great team. More
by Tamara
Employees Worked With
Zach Lenfesty, Julian Perez, Tanner Knapp
February 11, 2021
Julian provided excellent efficient service. the repair too less time than I thought and the car was washed and ready to go when I arrived at the dealer. too less time than I thought and the car was washed and ready to go when I arrived at the dealer. More
by tamialderton
Employees Worked With
Julian Perez
