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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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February 11, 2021

Zach Is the best. In for a 30K service and Zach went over in detail what is necessary and why. He is smart, dedicated and represents well. Thank you for the exceptional customer service. Shout out to T More

by Tamara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Julian Perez, Tanner Knapp
Feb 11, 2021 -

Autonation Subaru Carlsbad responded

Tamara- thank you for this great feedback on Zach and our team! Our customers are our number one priority at Bob Baker Subaru, so it's always great to receive positive feedback like this! Thanks again!

February 11, 2021

Julian provided excellent efficient service. the repair too less time than I thought and the car was washed and ready to go when I arrived at the dealer. More

by tamialderton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Feb 12, 2021 -

Autonation Subaru Carlsbad responded

We're so glad you had such a positive experience with our service team! We strive for a five-star experience, and we appreciate you letting us know how Julian could provide that to you. Thank you for choosing our Bob Baker Subaru service center, and we'll see you at your next appointment!

February 11, 2021

Good service but I did get way too many interactions: I would prefer having one confirmation email, no reminder at all and no more than one request for a survey More

by COME.RACZY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember the name, you guys should know and already asked me to provide feedback about that employee
Feb 12, 2021 -

Autonation Subaru Carlsbad responded

We appreciate you taking the time to leave us your feedback; this is an important part of our growth process. Thank you for working with our team at Bob Baker Subaru, and we hope you'll visit us again soon!

February 11, 2021

Bob Baker repaired my vehicle in a timely manner. They promised and delivered on that promise. They did not take advantage of me for being a woman who doesn’t know a lot about cars. More

by kdkyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 12, 2021 -

Autonation Subaru Carlsbad responded

Thank you so much for your nice five-star review! We're glad to hear you feel confident bringing your vehicle to our service center for repairs and that we could help you feel at ease. We appreciate your business and look forward to seeing you at your next service visit! - Bob Baker Subaru

February 10, 2021

Brenden was very professional, courteous and got the service done in a timely matter. It was so busy that he washed my vehicle himself to get me out on time as I had another appointment. Also ordered a More

by cwrocky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Pendatrossi
Feb 10, 2021 -

Autonation Subaru Carlsbad responded

Thanks for sharing your experience with Brendan at Bob Baker Subaru! We're so glad he could take great care of you and get you out on time for your appointment! We look forward to your next visit with us!

February 10, 2021

Good, fast, efficient service. The people are super helpful and nice. I never have any issues when I take my car in. Would recommend to friends and fam. More

by mseif7520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Feb 11, 2021 -

Autonation Subaru Carlsbad responded

We are honored to receive your support. Thank you! - Bob Baker Subaru Team

February 10, 2021

Excellent treatment by Eric and crew. Very accommodating and informative. Plus they were all adorable with my book! I left feeling very confident that my car was safe to drive. More

by krmchugh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Feb 11, 2021 -

Autonation Subaru Carlsbad responded

We're happy Eric and the Bob Baker Subaru crew could take great care of you! It's great to hear you left feeling confident and safe! Take care!

February 10, 2021

Your service department met all of my expectations, thank you. It’s unfortunate that the parts suppliers are not able to deliver in a timely fashion due to the Chinavirus. Otherwise I would have got my car b More

by 9111683
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 11, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us a review and share this feedback. Our service department is working hard to source parts in a timely manner and we appreciate all our customers' patience. Thanks again!

February 10, 2021

Great service from service dept. On original short survey I checked wrong button. I had great experience. Iwillreturn for more good service. Jack Boyce 760 484 1460 More

by jack.boyce.lmft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Feb 11, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the 5-star review, Jack! We really appreciate it!

February 09, 2021

The team diagnosed and repaired a challenging excess exhaust issue on my Subaru Legacy (failing PCV valve), which 2 prior mechanics had not been able to identify. Parts delivery took longer than expecte More

by Clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 10, 2021 -

Autonation Subaru Carlsbad responded

We're happy we could help you out, Clark! Thanks for your patience and for trusting the Bob Baker Subaru team.

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