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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,793 Reviews

2,793 Reviews of Autonation Subaru - Service Center

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February 11, 2021

Good service but I did get way too many interactions: I would prefer having one confirmation email, no reminder at all and no more than one request for a survey More

by COME.RACZY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember the name, you guys should know and already asked me to provide feedback about that employee
Feb 12, 2021 -

Autonation Subaru Carlsbad responded

We appreciate you taking the time to leave us your feedback; this is an important part of our growth process. Thank you for working with our team at Bob Baker Subaru, and we hope you'll visit us again soon!

February 11, 2021

Bob Baker repaired my vehicle in a timely manner. They promised and delivered on that promise. They did not take advantage of me for being a woman who doesn’t know a lot about cars. More

by kdkyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 12, 2021 -

Autonation Subaru Carlsbad responded

Thank you so much for your nice five-star review! We're glad to hear you feel confident bringing your vehicle to our service center for repairs and that we could help you feel at ease. We appreciate your business and look forward to seeing you at your next service visit! - Bob Baker Subaru

February 10, 2021

Brenden was very professional, courteous and got the service done in a timely matter. It was so busy that he washed my vehicle himself to get me out on time as I had another appointment. Also ordered a More

by cwrocky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Pendatrossi
Feb 10, 2021 -

Autonation Subaru Carlsbad responded

Thanks for sharing your experience with Brendan at Bob Baker Subaru! We're so glad he could take great care of you and get you out on time for your appointment! We look forward to your next visit with us!

February 10, 2021

Good, fast, efficient service. The people are super helpful and nice. I never have any issues when I take my car in. Would recommend to friends and fam. More

by mseif7520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Feb 11, 2021 -

Autonation Subaru Carlsbad responded

We are honored to receive your support. Thank you! - Bob Baker Subaru Team

February 10, 2021

Excellent treatment by Eric and crew. Very accommodating and informative. Plus they were all adorable with my book! I left feeling very confident that my car was safe to drive. More

by krmchugh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Feb 11, 2021 -

Autonation Subaru Carlsbad responded

We're happy Eric and the Bob Baker Subaru crew could take great care of you! It's great to hear you left feeling confident and safe! Take care!

February 10, 2021

Your service department met all of my expectations, thank you. It’s unfortunate that the parts suppliers are not able to deliver in a timely fashion due to the Chinavirus. Otherwise I would have got my car b More

by 9111683
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 11, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us a review and share this feedback. Our service department is working hard to source parts in a timely manner and we appreciate all our customers' patience. Thanks again!

February 10, 2021

Great service from service dept. On original short survey I checked wrong button. I had great experience. Iwillreturn for more good service. Jack Boyce 760 484 1460 More

by jack.boyce.lmft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Feb 11, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the 5-star review, Jack! We really appreciate it!

February 09, 2021

The team diagnosed and repaired a challenging excess exhaust issue on my Subaru Legacy (failing PCV valve), which 2 prior mechanics had not been able to identify. Parts delivery took longer than expecte More

by Clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 10, 2021 -

Autonation Subaru Carlsbad responded

We're happy we could help you out, Clark! Thanks for your patience and for trusting the Bob Baker Subaru team.

February 08, 2021

Polite and professional service members! I came in for warranty service on my Subaru Outback. The work was completed in the time promised. My car was kept protected and sanitized before I drove it. More

by veganbecause
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 09, 2021 -

Autonation Subaru Carlsbad responded

It was our pleasure to take care of you! Thank you for this great review, it means so much to all of us at Bob Baker Subaru!

February 08, 2021

JP was wonderful as always!! Give that man a raise he’s the BEST!! He always gets the job done and is efficient. His customer service skills are truly the best I’ve ever seen @at car service Dept! More

by lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Feb 09, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your five-star review, Lisa! We're so pleased to hear JP gave you such a wonderful experience during your visit to our service department! We look forward to seeing you at your next appointment! - Bob Baker Subaru

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