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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,799 Reviews

2,799 Reviews of Autonation Subaru - Service Center

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February 12, 2021

Prepare to spend a full day waiting for a simple oil change that cost almost a leg and an arm. Regrets and any option to avoid dealership, take it More

by LSMAGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Amabile, Zach Lenfesty, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
Mar 01, 2021 -

Autonation Subaru Carlsbad responded

I'm sorry to hear about this experience and appreciate you taking the time to bring it to my attention. I will be speaking with the team so that we can take steps to provide a more efficient experience for our customers moving forward. If you'd like to speak with us further, please feel free to contact me directly. Thank you, Norman Amabile - Service Manager - (760) 804-5037

February 12, 2021

They always go above and beyond to provide excellent customer service! The service team was great and was able to get a car wash also!! More

by katy.j.conroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
Feb 15, 2021 -

Autonation Subaru Carlsbad responded

We're so glad to hear this, Katy! We appreciate you being a Bob Baker Subaru customer! See you next time!

February 11, 2021

Colton very customer oriented. Really appreciated his attitude and enthusiasm. I thought he was very nice. Enthusiastic and personable. Certainly an asset to your company More

by delrene22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton. I don’t remember his last name. Sorry.
Feb 11, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your great review! Colton is definitely enthusiastic about what they do, and we're glad your experience with us was so positive! We hope you'll visit us again soon! - Bob Baker Subaru

February 11, 2021

Hello, I had a great experience with your dealership! Julian my service rep was fantastic! I was able to have a car to drive while my car was serviced More

by auhler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Feb 11, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us a review! We're glad you had an excellent experience with Julian & the team and we hope to see you again next time here at Bob Baker Volkswagen Subaru!

February 11, 2021

Zach Is the best. In for a 30K service and Zach went over in detail what is necessary and why. He is smart, dedicated and represents well. Thank you for the exceptional customer service. Shout out to T More

by Tamara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Julian Perez, Tanner Knapp
Feb 11, 2021 -

Autonation Subaru Carlsbad responded

Tamara- thank you for this great feedback on Zach and our team! Our customers are our number one priority at Bob Baker Subaru, so it's always great to receive positive feedback like this! Thanks again!

February 11, 2021

Julian provided excellent efficient service. the repair too less time than I thought and the car was washed and ready to go when I arrived at the dealer. More

by tamialderton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Feb 12, 2021 -

Autonation Subaru Carlsbad responded

We're so glad you had such a positive experience with our service team! We strive for a five-star experience, and we appreciate you letting us know how Julian could provide that to you. Thank you for choosing our Bob Baker Subaru service center, and we'll see you at your next appointment!

February 11, 2021

Good service but I did get way too many interactions: I would prefer having one confirmation email, no reminder at all and no more than one request for a survey More

by COME.RACZY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember the name, you guys should know and already asked me to provide feedback about that employee
Feb 12, 2021 -

Autonation Subaru Carlsbad responded

We appreciate you taking the time to leave us your feedback; this is an important part of our growth process. Thank you for working with our team at Bob Baker Subaru, and we hope you'll visit us again soon!

February 11, 2021

Bob Baker repaired my vehicle in a timely manner. They promised and delivered on that promise. They did not take advantage of me for being a woman who doesn’t know a lot about cars. More

by kdkyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 12, 2021 -

Autonation Subaru Carlsbad responded

Thank you so much for your nice five-star review! We're glad to hear you feel confident bringing your vehicle to our service center for repairs and that we could help you feel at ease. We appreciate your business and look forward to seeing you at your next service visit! - Bob Baker Subaru

February 10, 2021

Brenden was very professional, courteous and got the service done in a timely matter. It was so busy that he washed my vehicle himself to get me out on time as I had another appointment. Also ordered a More

by cwrocky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Pendatrossi
Feb 10, 2021 -

Autonation Subaru Carlsbad responded

Thanks for sharing your experience with Brendan at Bob Baker Subaru! We're so glad he could take great care of you and get you out on time for your appointment! We look forward to your next visit with us!

February 10, 2021

Good, fast, efficient service. The people are super helpful and nice. I never have any issues when I take my car in. Would recommend to friends and fam. More

by mseif7520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Feb 11, 2021 -

Autonation Subaru Carlsbad responded

We are honored to receive your support. Thank you! - Bob Baker Subaru Team

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