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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,799 Reviews
Today: 8:00 AM - 4:00 PM Closed Now
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2,799 Reviews of Autonation Subaru - Service Center

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February 10, 2021

Excellent treatment by Eric and crew. Very accommodating and informative. Plus they were all adorable with my book! I left feeling very confident that my car was safe to drive. More

by krmchugh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Feb 11, 2021 -

Autonation Subaru Carlsbad responded

We're happy Eric and the Bob Baker Subaru crew could take great care of you! It's great to hear you left feeling confident and safe! Take care!

February 10, 2021

Your service department met all of my expectations, thank you. It’s unfortunate that the parts suppliers are not able to deliver in a timely fashion due to the Chinavirus. Otherwise I would have got my car b More

by 9111683
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 11, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us a review and share this feedback. Our service department is working hard to source parts in a timely manner and we appreciate all our customers' patience. Thanks again!

February 10, 2021

Great service from service dept. On original short survey I checked wrong button. I had great experience. Iwillreturn for more good service. Jack Boyce 760 484 1460 More

by jack.boyce.lmft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Feb 11, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the 5-star review, Jack! We really appreciate it!

February 09, 2021

The team diagnosed and repaired a challenging excess exhaust issue on my Subaru Legacy (failing PCV valve), which 2 prior mechanics had not been able to identify. Parts delivery took longer than expecte More

by Clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 10, 2021 -

Autonation Subaru Carlsbad responded

We're happy we could help you out, Clark! Thanks for your patience and for trusting the Bob Baker Subaru team.

February 08, 2021

Polite and professional service members! I came in for warranty service on my Subaru Outback. The work was completed in the time promised. My car was kept protected and sanitized before I drove it. More

by veganbecause
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 09, 2021 -

Autonation Subaru Carlsbad responded

It was our pleasure to take care of you! Thank you for this great review, it means so much to all of us at Bob Baker Subaru!

February 08, 2021

JP was wonderful as always!! Give that man a raise he’s the BEST!! He always gets the job done and is efficient. His customer service skills are truly the best I’ve ever seen @at car service Dept! More

by lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Feb 09, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your five-star review, Lisa! We're so pleased to hear JP gave you such a wonderful experience during your visit to our service department! We look forward to seeing you at your next appointment! - Bob Baker Subaru

February 08, 2021

I have Great confidence in services provided. Appreciate consistently working with Bobby Reynolds. He knows me over the years and I trust him. Thanking you! More

by cejackson047
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Feb 09, 2021 -

Autonation Subaru Carlsbad responded

Thank you for leaving us your five stars! We're glad Bobby has continued to provide you with an awesome experience and given you the confidence in our team at Bob Baker Subaru! We appreciate your continued business, and we look forward to seeing you again soon!

February 08, 2021

JP and the service department were incredible. They were timely, accommodating to my work schedule, and did excellent work on the vehicle. Convenient location with professional staff and service. More

by brian.huysman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Feb 09, 2021 -

Autonation Subaru Carlsbad responded

We are honored to receive your support, Brian. Thank you! - Bob Baker Subaru Team

February 08, 2021

Always a pleasure dealing with the helpful & kind crew at Bob Baker! The communication, scheduling parts ordering & level of service is great. Thanks JP! See y'all soon ;-) More

by ER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Feb 09, 2021 -

Autonation Subaru Carlsbad responded

Thank you for these kind words! We're lucky to have customers like you at Bob Baker Subaru! See you next time!

February 06, 2021

Service was fast. I was early to my appointment and they were still able to take care of my car's needs. Everyone was friendly and the service waiting room was very clean More

by Alexis Panter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Thompson
Feb 08, 2021 -

Autonation Subaru Carlsbad responded

We are so happy our Bob Baker Subaru team earned your five stars. Thanks, Alexis!

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