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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,801 Reviews

2,801 Reviews of Autonation Subaru - Service Center

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February 08, 2021

Always a pleasure dealing with the helpful & kind crew at Bob Baker! The communication, scheduling parts ordering & level of service is great. Thanks JP! See y'all soon ;-) More

by ER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Feb 09, 2021 -

Autonation Subaru Carlsbad responded

Thank you for these kind words! We're lucky to have customers like you at Bob Baker Subaru! See you next time!

February 06, 2021

Service was fast. I was early to my appointment and they were still able to take care of my car's needs. Everyone was friendly and the service waiting room was very clean More

by Alexis Panter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Thompson
Feb 08, 2021 -

Autonation Subaru Carlsbad responded

We are so happy our Bob Baker Subaru team earned your five stars. Thanks, Alexis!

February 06, 2021

Bought my Subaru Forester Sport a year and a half there. Very easy trans action and when I told them exactly what I wanted and it wasn't on their lot. Then wete able to obtain the vehicle within 24H. Then More

by LUCAS898
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Collision dept.
Feb 08, 2021 -

Autonation Subaru Carlsbad responded

Wow! We're so glad to hear that our team could help you get your Forester Sport back in like-new condition in under three weeks! Having a vehicle involved in a collision is always a scary experience, and we're relieved you were not in it at the time it happened! Thank you for taking the time to tell us your experience and for letting us know how we earned your five stars! Stay safe out there! - The team at Bob Baker Subaru

February 05, 2021

The service team addressed my issues in a timely manner with friendly and clear communication. I came in for a check engine light and the service tech found another unrelated potential issue and addressed More

by Rkeesee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds, William Carrasco
Feb 05, 2021 -

Autonation Subaru Carlsbad responded

We're happy we could help! Thank you for this positive feedback and for choosing Bob Baker Subaru for your service needs. We hope to work with you again!

February 05, 2021

Easy to schedule Service and easy to get car serviced...very satisfied, JP made certain I was well taken care of. Why 25 word minimum? More

by jrlofca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Feb 05, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your 5 stars! Customer feedback is super important to us at Bob Baker Subaru. The 25-word minimum is set by DealerRater, not our dealership. We apologize for any inconvenience!

February 05, 2021

Always friendly and quick. Bobby usually takes good care of me. Surprised he took a day off. Was not surprised other team members took great care of me that day. More

by cpsampson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Feb 05, 2021 -

Autonation Subaru Carlsbad responded

We're happy we could take great care of you! Thanks for being a Bob Baker Subaru customer. See you next time!

February 05, 2021

Complicated arrival process. Everyone standing around. Not clear what we need to do. Uncomfortable situation. At Audi someone runs up and takes you to where you need to be More

by surettecournoyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Feb 08, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to tell us about your visit to Bob Baker Subaru. We want to discuss your experience in more detail to see how we can improve if you'd be interested. Please contact us at your earliest convenience. Norman Amabile - Service Manager - 760-804-5037

February 05, 2021

Staff was print and friendly. Waiting area seating was well spaced for comfort and Covid-19 safety. Was asked if I wanted a car wash. I said ok, but it did not happen. That was ok due to the volume of cus More

by randy-curtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Feb 08, 2021 -

Autonation Subaru Carlsbad responded

Thank you for telling us about your experience at our service center. We appreciate you taking the time to leave us this five-star review, and we look forward to seeing you at your next service visit. Please don't hesitate to contact our team at Bob Baker Subaru with any questions or concerns in the meantime!

February 05, 2021

Appointment was on time and quick. Loaner car readily Appointment was on time and quick. Loaner car readily available and all work was completed as promised. Pick up of car next day also done quickly. More

by frankmazzulo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric
Feb 08, 2021 -

Autonation Subaru Carlsbad responded

We're so glad to hear that your visit to our service center was quick and easy for you! Thank you for taking the time to let us know about your five-star experience, and we look forward to seeing you at your next service visit! - The team at Bob Baker Subaru

February 05, 2021

I have purchased eight automobiles from Bob Baker Subaru/Volkswagen. I have seen employees change over the years but the integrity of the dealership has been consistent. The team in the service depar More

by jrcoulter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Elliott, Nathan Thompson, Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
Feb 08, 2021 -

Autonation Subaru Carlsbad responded

Wow! Eight vehicles from our dealership! We're impressed and truly appreciative! We're glad to hear that our team continues to provide you with a five-star experience each time you visit Bob Baker Subaru! Thank you for leaving us this excellent five-star review and for being part of our family!

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