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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,793 Reviews

2,793 Reviews of Autonation Subaru - Service Center

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February 05, 2021

Appointment was on time and quick. Loaner car readily Appointment was on time and quick. Loaner car readily available and all work was completed as promised. Pick up of car next day also done quickly. More

by frankmazzulo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric
Feb 08, 2021 -

Autonation Subaru Carlsbad responded

We're so glad to hear that your visit to our service center was quick and easy for you! Thank you for taking the time to let us know about your five-star experience, and we look forward to seeing you at your next service visit! - The team at Bob Baker Subaru

February 05, 2021

I have purchased eight automobiles from Bob Baker Subaru/Volkswagen. I have seen employees change over the years but the integrity of the dealership has been consistent. The team in the service depar More

by jrcoulter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Elliott, Nathan Thompson, Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
Feb 08, 2021 -

Autonation Subaru Carlsbad responded

Wow! Eight vehicles from our dealership! We're impressed and truly appreciative! We're glad to hear that our team continues to provide you with a five-star experience each time you visit Bob Baker Subaru! Thank you for leaving us this excellent five-star review and for being part of our family!

February 04, 2021

Best car service in town. Attentive fast and courteous! Tanner is the best he has been helpful to me every time I bring my car in. It is because of him I will be buying another new Forester in the next yea More

by cohen.holly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 04, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Tanner and the Bob Baker Subaru service team! We look forward to helping you with your future purchase!

February 04, 2021

The service department at Bob Baker Volkswagen Subaru is professional, knowledgeable, fair and friendly. Thank you, Erik and crew, for taking such good care of me and my Ascent! More

by KW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez, Norman Amabile
Feb 04, 2021 -

Autonation Subaru Carlsbad responded

Thanks for trusting the Bob Baker Subaru service team! We're always happy to take care of you!

February 04, 2021

Corrected problem this time in less than a day. Three estimators worked together. I have not tried ac since repair. I hope it holds this time. More

by dalestub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan, Zach Lenfesty, JP Phillips
Feb 05, 2021 -

Autonation Subaru Carlsbad responded

Thanks for your feedback! We appreciate you choosing Bob Baker Subaru for your service needs.

February 04, 2021

Erik was helpful, timely and good at explaining what I will need in the future. I was out of there earlier than expected, with a written estimate for my next service needs. Great service and friendly staf More

by aguralnick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
Feb 05, 2021 -

Autonation Subaru Carlsbad responded

Thank you for sharing your positive feedback of Erik and the Bob Baker Subaru team! It was our pleasure to assist you!

February 04, 2021

Thank you JP and the service department for getting our Forester evaluated for the microphone failures and the rear wiper blade replaced for our XV. Daniel More

by danielstanleyhull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Feb 05, 2021 -

Autonation Subaru Carlsbad responded

You are very welcome! Thanks for trusting JP and the Bob Baker Subaru service team! We appreciate your business.

February 03, 2021

Zach was awesome and great customer service ! I came in and was there in the first thing in the morning and you found a way to solve my issue and put in a new battery and get me out of there in less than a More

by AARON.BUCZEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Feb 03, 2021 -

Autonation Subaru Carlsbad responded

We're so glad Zach could help you out! We're lucky to have him here at Bob Baker Subaru. He will appreciate this great feedback!

February 03, 2021

This dealership was great. They made the whole process easy. Tanner was kind and had excellent communication. I will definitely be coming back to this dealership whenever I need services! More

by shannyleighb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 03, 2021 -

Autonation Subaru Carlsbad responded

We're so happy to hear that you're pleased with your recent service visit, and look forward to seeing you again in the future! Thank you for the awesome review, from all of us here at Bob Baker Volkswagen Subaru!

February 03, 2021

I took my 2009 Outback in for an airbag replacement. It was a recall effort. Zack, the service rep, was outstanding. He was friendly, knowledgeable and efficient. I had expected a 2-hour repair but he told More

by JW2011.0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Feb 04, 2021 -

Autonation Subaru Carlsbad responded

We're happy we could help you out! Thanks for choosing Bob Baker Subaru for your service needs. We'll see you next time!

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