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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

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January 31, 2021

It was a good experience. JP always offers excellent customer service and my maintenance service was done in a very timely manner. Just missed the car wash this time. More

by lporet
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Feb 02, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the 5-star review and feedback! Hope to see you next time!

January 31, 2021

Bob baker is good, but I am annoyed that you send me a coupon for oil change tire rotation a week after I did it and of course expires before I can use it again and you send me a stupid coupon for a free More

by suzannefox777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who was my guy, Julian Perez
Feb 01, 2021 -

Autonation Subaru Carlsbad responded

We're always looking for ways to improve customer experience and will share your feedback with our team. In the meantime, I'd like the opportunity to discuss your visit further.

January 30, 2021

Zach was super helpful and accurate about how long service would take. And I need to type thirteen more words so there we go done More

by chrisboogs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Feb 01, 2021 -

Autonation Subaru Carlsbad responded

Thanks for your feedback! We're glad Zach could help you out. See you next time at Bob Baker Subaru!

January 29, 2021

Excellent service, as always! Quick turnaround and figured out that there were no problems with the car so we don’t have to worry about driving it. More

by mullins0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Feb 01, 2021 -

Autonation Subaru Carlsbad responded

Thanks for choosing Bob Baker Subaru for your service needs! It's always our pleasure to assist you. See you next time!

January 29, 2021

Great service all the time.. you should not require 25 word minimum reviews however. Not everyone will be willing to type this much or have 25 words to say.. More

by rakatakw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Feb 01, 2021 -

Autonation Subaru Carlsbad responded

We appreciate you taking the time to leave us these 5 stars! The 25-word minimum is set by Dealer Rater, it's not something we can control as a dealership. We apologize for any inconvenience and really do appreciate your feedback.

January 29, 2021

William Carrasco, the customer service representative that assisted me was courteous and explained in detail what services my car required. The repairs just took longer than I was expecting. More

by roxiofp
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Feb 01, 2021 -

Autonation Subaru Carlsbad responded

Thank you for this feedback! We're so glad William could help you out, we appreciate your patience and hope to have the opportunity to work with you again.

January 29, 2021

The service was excellent and the gentleman that helped me was exactly that, a gentleman. My car was also fine sooner than expected! Win/Win! More

by Carolyn Frazee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The gentleman that helped me isn’t listed here.
Feb 01, 2021 -

Autonation Subaru Carlsbad responded

Thanks for this great review, Carolyn! We appreciate your business with us at Bob Baker Subaru!

January 29, 2021

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by SNAPDRAGON0116
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 01, 2021 -

Autonation Subaru Carlsbad responded

Thanks for your 5 stars!

January 28, 2021

I had a great experience here. I went in for a last-minute appointment, and Tanner was very helpful and communicative. They went above and beyond to make sure that everything in the car was workin More

by Maddy
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jan 29, 2021 -

Autonation Subaru Carlsbad responded

It was our pleasure to help you out, Maddy! Thanks for trusting the Bob Baker Subaru service team! Take care!

January 28, 2021

Car maintenance was completed as required. Service took estimated amount time. Service adviser kept me updated. Covid precautions including wearing masks and sanitation of common surfaces was performed. More

by jwp123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jan 29, 2021 -

Autonation Subaru Carlsbad responded

Thank you for this feedback! We're glad you chose Bob Baker Subaru for your service needs! See you next time!

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