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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,800 Reviews

2,800 Reviews of Autonation Subaru - Service Center

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January 15, 2021

Awful service completely ripped me off will never be returning here again they acted like I was a dumb girl who didn’t understand anything More

by jess.guerrero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don Elliott, Armando Rodrigues, Bill Kornik, Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
Jan 28, 2021 -

Autonation Subaru Carlsbad responded

I am so sorry about this, I would like to help if you want to return please let me know if I can help. Also we can have you work with someone else if you would like. Please let me know.

January 15, 2021

Brian was SO kind and helpful. He was so great at explaining everything that was going on with my car without making me feel dumb (which is easy to do with technical car talk). More

by sarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Jan 19, 2021 -

Autonation Subaru Carlsbad responded

Sarah- thanks for this positive feedback! We're so glad Brian could work with you to explain everything going on with your car. We look forward to your continued business with us at Bob Baker Subaru!

January 14, 2021

Very professional and attentive made sure all concerns were addressed and car serviced in timely manner Good communication! Service dept followed all COVID safety guidelines More

by BILL_SHADA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jan 14, 2021 -

Autonation Subaru Carlsbad responded

Thanks for this great review! It was our pleasure to assist you in a safe way! We look forward to your next visit with us at Bob Baker Subaru.

January 14, 2021

Always a good experience. Appreciate the attentiveness and follow thru of service staff. Thank you for your attention to customer service, which seems harder to find these days. More

by noblerita59
Recommend Dealer
Yes
Employees Worked With
Erik, William Carrasco
Jan 15, 2021 -

Autonation Subaru Carlsbad responded

Thank you for this great feedback! Customer service is our top priority here at Bob Baker Subaru. It is always our pleasure to take care of you. See you next time!

January 14, 2021

Bobby was very nice and helpful as always , and great service as always at the dealership, thank you for awesome service on my jetta, keep up the great work More

by Jesse mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Jan 15, 2021 -

Autonation Subaru Carlsbad responded

We're glad Bobby could help you out! It's our pleasure to service your Jetta! Thanks for choosing Bob Baker Subaru!

January 14, 2021

Will did a great job! Very professional and easy to deal with. Had a few repairs done on my car and got it back in a timely fashion. Couldn’t be happier. More

by Mauricio Tabar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Jan 15, 2021 -

Autonation Subaru Carlsbad responded

We're always glad to hear when a customer leaves happy! Thanks for the great feedback, Mauricio. It is our pleasure to assist you! -The Bob Baker Subaru Service Team

January 14, 2021

Only place i would let wirk in my car.Friendly staff, Only place i would let wirk in my car. Friendly staff, technicians are highly skilled. I’ve know Bob Baker Subaru and sed them on my cars for 5 yea More

by BillCarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jan 15, 2021 -

Autonation Subaru Carlsbad responded

We appreciate your loyalty to Bob Baker Subaru! It is always so great to hear we are providing this level of service and care to our customers. We'll see you next time!

January 13, 2021

Oil change took 2.5 hours. Was told it was almost done then took another 40 mins. Upon reentry to the vehicle, there was still paper protective plastic on seat/floor. Oil change and tire rotation for $136 More

by missjamie87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe
Jan 13, 2021 -

Autonation Subaru Carlsbad responded

We are sorry for the length of time it took to service your vehicle, but we do like to preform a full inspection on the entire vehicle while is is here . And sorry for the paper and plastic that was left in the vehicle hopefully it was not a major problem. Thanks for your feedback we will try and speed it up but no to fast we want to make sure it is serviced correctly.

January 13, 2021

Always professional and never feel taken advantage of. Everyone is always friendly and the service is great. Love it here Definitely recommend to every one More

by meaganhoffman770
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jan 14, 2021 -

Autonation Subaru Carlsbad responded

Thank you for this kind review and recommendation, Meagan! It is always our pleasure to take care of you at Bob Baker Subaru!

January 13, 2021

Bob baker Subaru provided me and my vehicle with excellent service. Staff was friendly and had my car looking and feeling great! Highly recommend to all! More

by DoctorT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
Jan 14, 2021 -

Autonation Subaru Carlsbad responded

Thank you for visiting Bob Baker Subaru for your service needs! We're happy we could help! We'll see you next time!

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