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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,800 Reviews

2,800 Reviews of Autonation Subaru - Service Center

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January 08, 2021

Everything was great, until I came back for my battery and they’d already sent it along to be recycled. Basically, cost me an extra hundred bucks since I was going to return it where I purchased it. T More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tanner Knapp
Jan 08, 2021 -

Autonation Subaru Carlsbad responded

I am sorry, did you ask us for the battery back and we did not do that ? Norm

January 08, 2021

Everything went well and was done quickly and efficiently. This is my second lease from Subaru bob baker and it’s always gone well, thank you. More

by mcelada85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jan 08, 2021 -

Autonation Subaru Carlsbad responded

Thanks for being a Bob Baker Subaru customer! We appreciate your business and this great review of our team!

January 08, 2021

Went in for an oil change and was in and out in under 50 minutes. Bobby was great friendly and helpful. Waaaaay better than Mossy More

by russlangstadt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Jan 08, 2021 -

Autonation Subaru Carlsbad responded

We appreciate you taking the time to leave us a review! Thanks for your business and we'll see you next time here at Bob Baker Volkswagen Subaru!

January 08, 2021

Jeremy did an amazing job communicating with both myself and Geico to get the repairs done correctly. He requested additional work on a back panel to be repaired and got they approval from the insurance adj More

by jessicagorham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Jan 11, 2021 -

Autonation Subaru Carlsbad responded

We're glad to hear Jeremy and the Bob Baker Subaru service team could assist you! We look forward to working with you again in the future, Jessica!

January 08, 2021

Work was completed as requested. My only problem is being told my vehicle is ready only to show up and I'm told it's not ready and they need to keep another day. This has happened on more than one occa More

by karenljohnson71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Jan 11, 2021 -

Autonation Subaru Carlsbad responded

Karen- thanks for taking the time to provide this feedback. I will be addressing your comments with the appropriate parties to ensure this doesn't happen again in the future. We hope you will reach out if there is anything else about your visit you'd like to discuss.

January 08, 2021

Outstanding service. Consistent. Always very Considerate of the customer and fair.Eric Lopez in particular was very helpful and considerate. He went above and beyond to deliver a great service and was very More

by Ms Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez...GREAT in all respects, 5 star!!!!, Tanner Knapp
Jan 11, 2021 -

Autonation Subaru Carlsbad responded

Thank you for this great review of Eric and the Bob Baker Subaru team! We're lucky to have team members like Eric who go above and beyond for their customers. We hope to work with you again in the future!

January 07, 2021

Great experience, Tanner was helpful and responsive. I showed up with a concern regarding my oil, and he answered all my questions and got my car serviced quick! More

by mattfavor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jan 08, 2021 -

Autonation Subaru Carlsbad responded

Thanks for taking the time to review your recent service visit! We're glad to hear that Tanner took great care of you, and we hope to be of service again in the future. Take care! - The Bob Baker Volkswagen Subaru Team

January 07, 2021

Brought our Outback in for airbag recall, in the insuring replacement the command screen was cracked. It took a few weeks for the replacement unit to arrive. Fortunately the dealer supplied us with 2020 Ou More

by fischer12
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jan 08, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the five-star review! We're grateful for your support and look forward to your next visit with us here at Bob Baker Subaru!

January 07, 2021

Everyone is very helpful! I would recommend this dealership to friends. I feel like they genuinely want to do right by their customers! They made all the processes very easy. More

by Katrina Griffith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Simon, Zach Lenfesty, Sam Said, Kelley Madden
Jan 08, 2021 -

Autonation Subaru Carlsbad responded

We're so happy to receive your wonderful feedback, Katrina! Your business is much appreciated by all of us here at Bob Baker Volkswagen Subaru and we look forward to seeing you again in the future. Take care and please don't hesitate to reach out if there's anything else we can assist you with!

January 07, 2021

I feel fortunate to have found Bob Baker Subaru when I purchased my Outback a few years ago. Every time I come in for service, it’s top quality, dependable with great customer care. More

by chrischriswellhausen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, William Carrasco, Tanner Knapp
Jan 08, 2021 -

Autonation Subaru Carlsbad responded

Thank you for being a Bob Baker Subaru customer, Chris! We're grateful for your kind words and look forward to your next visit!

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